Neo4j desktop cannot start!

[2024-12-07 20:51:37.559] [info] ● ● ● Relate management API is running @ http://127.0.0.1:12435
[2024-12-07 20:51:37.559] [info] Configuring proxy: NO_PROXY
[2024-12-07 20:51:38.105] [warn] ERROR: {"error":"Fetch status [403]","url":"https://dist.neo4j.org/neo4j-desktop/win/latest.yml"}
[2024-12-07 20:51:38.105] [error] App initialization error TypeError: Cannot read properties of undefined (reading 'name')
at isReachable (D:\develop\neo4j\Neo4j Desktop\resources\app.asar\dist\main.prod.js:6285:25)
at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
at async isOnline (D:\develop\neo4j\Neo4j Desktop\resources\app.asar\dist\main.prod.js:6295:9)
at async broadcastOnline (D:\develop\neo4j\Neo4j Desktop\resources\app.asar\dist\main.prod.js:11926:20)
at async configureProxy (D:\develop\neo4j\Neo4j Desktop\resources\app.asar\dist\main.prod.js:12001:5)
at async initProxy (D:\develop\neo4j\Neo4j Desktop\resources\app.asar\dist\main.prod.js:12012:5)
at async App. (D:\develop\neo4j\Neo4j Desktop\resources\app.asar\dist\main.prod.js:13167:9)

2 Likes

I’m facing the same issue too. Have you found any solution or workaround for it?

check this out:

https://github.com/neo4j/neo4j/issues/13557
1 Like

I encounter the same issue, disconnect internet can open the UI but can't initialization, and this log show you can't connect https://dist.neo4j.org/neo4j-desktop/win/latest.yml website, so I set a proxy got it. However, I can't open any database

I'm having the same problem.

When I update the desktop to 1.6.1, I can open the instance. but don't import or create database


Log:
Failed to create a DB[xxxx] in DBMS[database-f4ebd76f-a953-493f-9f2e-3dd08835dcb4]. (Error: Unable to run a database write query. DBMS query error: The client has provided incorrect authentication details too many times in a row. )