I am having a similar problem starting up a brand new DB. To start fresh I wiped out my neo4j install, downloaded the most recent and installed. When it comes up I try to start the movie database and it fails every time. Here is what is in the log; I just don't see anything obvious that should be a show stopper.
[2020-12-29 13:08:51.613] [info] Starting Neo4j
[2020-12-29 13:08:51.614] [info] Starting db [database-2b62a6e5-f570-4e23-9808-2979a73f5627] 'v4.1.3'
[2020-12-29 13:08:51.630] [info] Executing 'java' [
'-cp',
'"C:\Users\Megan\AppData\Local\Neo4j\Relate\Data\dbmss\dbms-2dc32530-c4e4-4e8f-aadb-f865a43791e4\plugins\;C:\Users\Megan\AppData\Local\Neo4j\Relate\Data\dbmss\dbms-2dc32530-c4e4-4e8f-aadb-f865a43791e4\lib\"',
'-Xms512m',
'-Xmx1G',
'-server',
'-XX:+UseG1GC',
'-XX:-OmitStackTraceInFastThrow',
'-XX:+AlwaysPreTouch',
'-XX:+UnlockExperimentalVMOptions',
'-XX:+TrustFinalNonStaticFields',
'-XX:+DisableExplicitGC',
'-XX:MaxInlineLevel=15',
'-Djdk.nio.maxCachedBufferSize=262144',
'-Dio.netty.tryReflectionSetAccessible=true',
'-Djdk.tls.ephemeralDHKeySize=2048',
'-Djdk.tls.rejectClientInitiatedRenegotiation=true',
'-XX:FlightRecorderOptions=stackdepth=256',
'-XX:+UnlockDiagnosticVMOptions',
'-XX:+DebugNonSafepoints',
'-Dfile.encoding=UTF-8',
'com.neo4j.server.enterprise.EnterpriseEntryPoint',
'--home-dir="C:\Users\Megan\AppData\Local\Neo4j\Relate\Data\dbmss\dbms-2dc32530-c4e4-4e8f-aadb-f865a43791e4"',
'--config-dir="C:\Users\Megan\AppData\Local\Neo4j\Relate\Data\dbmss\dbms-2dc32530-c4e4-4e8f-aadb-f865a43791e4\conf"'
]
[2020-12-29 13:09:04.429] [info] [1] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2020-12-29 13:09:04.802] [info] [1] Online check response: 200 version: 1.3.11
file
[2020-12-29 13:09:27.379] [info] Checking ports
[2020-12-29 13:09:37.119] [info] Checking ports
[2020-12-29 13:09:37.449] [info] Starting Neo4j
[2020-12-29 13:09:37.450] [info] Starting db [database-2b62a6e5-f570-4e23-9808-2979a73f5627] 'v4.1.3'
[2020-12-29 13:09:37.464] [info] Executing 'java' [
'-cp',
'"C:\Users\Megan\AppData\Local\Neo4j\Relate\Data\dbmss\dbms-2dc32530-c4e4-4e8f-aadb-f865a43791e4\plugins\;C:\Users\Megan\AppData\Local\Neo4j\Relate\Data\dbmss\dbms-2dc32530-c4e4-4e8f-aadb-f865a43791e4\lib\"',
'-Xms512m',
'-Xmx1G',
'-server',
'-XX:+UseG1GC',
'-XX:-OmitStackTraceInFastThrow',
'-XX:+AlwaysPreTouch',
'-XX:+UnlockExperimentalVMOptions',
'-XX:+TrustFinalNonStaticFields',
'-XX:+DisableExplicitGC',
'-XX:MaxInlineLevel=15',
'-Djdk.nio.maxCachedBufferSize=262144',
'-Dio.netty.tryReflectionSetAccessible=true',
'-Djdk.tls.ephemeralDHKeySize=2048',
'-Djdk.tls.rejectClientInitiatedRenegotiation=true',
'-XX:FlightRecorderOptions=stackdepth=256',
'-XX:+UnlockDiagnosticVMOptions',
'-XX:+DebugNonSafepoints',
'-Dfile.encoding=UTF-8',
'com.neo4j.server.enterprise.EnterpriseEntryPoint',
'--home-dir="C:\Users\Megan\AppData\Local\Neo4j\Relate\Data\dbmss\dbms-2dc32530-c4e4-4e8f-aadb-f865a43791e4"',
'--config-dir="C:\Users\Megan\AppData\Local\Neo4j\Relate\Data\dbmss\dbms-2dc32530-c4e4-4e8f-aadb-f865a43791e4\conf"'
]
[2020-12-29 13:09:44.446] [info] [1] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2020-12-29 13:09:44.818] [info] [1] Online check response: 200 version: 1.3.11
file
[2020-12-29 13:10:24.457] [info] [1] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2020-12-29 13:10:24.843] [info] [1] Online check response: 200 version: 1.3.11
file
[2020-12-29 13:10:49.444] [info] Process [10972] exit with code '1', signal 'null'
[2020-12-29 13:10:49.458] [info] Process [6988] exit with code '1', signal 'null'
[2020-12-29 13:11:04.460] [info] [1] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2020-12-29 13:11:05.361] [info] [1] Online check response: 200 version: 1.3.11