Same problem with 1.1.20. Tried with 1.1.15 but same problem.
I also encountered the same problem today, 1.1.15 no longer works.
This is a serious issue with Neo4j Desktop.
Almost everyone is facing this issue for the newer versions.
Neo4j team should provide a link to the last working stable version.
CC: @michael.hunger
Hi Raj,
-
Check for update in Notification Center in offline mode.
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Update Neo4j Desktop to 1.2.0 version.
I hope it will resolve the issue.
Regards
1 Like
Thanks @pdb.periscope version 1.2.0 resolved the issue.
1 Like
The last mails on this issue seem to be from June. Is this problem solved in the meantime?
I am still experiencing the same issue, and tried with Neo4j Desktop 1.1.5, 1.1.13, and latest 1.2.1, cleaning up and deinstalling everything upfront. My system uses an internet proxy configured via windows environment variables, but also entering the proper proxy or pac settings does not solve the issue.
Only very early version 1.0.17 works out of the box, with online access, so it is certainly not my system that is originating the problem.
Please could somebody give hints how to solve this issue?
Many thanks
Julian can you create an issue with the GitHub - neo4j-devtools/neo4j-desktop: The Neo4j Graph Platform, on your desktop OS. repository describing your setup and issues in details and sharing the logs of the desktop app?
Thank you
I have also encountered this issue after installing desktop version 1.2.3. Here is the associated output in the log.log...
[2019-12-02 15:24:42:0323] [info] [1] Online check request: http://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2019-12-02 15:24:48:0330] [info] [2] Online check request: http://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2019-12-02 15:24:55:0335] [info] [3] Online check request: http://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2019-12-02 15:25:00:0337] [error] TimeoutError: [3] Promise timed out after 5000 milliseconds
at Timeout.setTimeout [as _onTimeout] (C:\Users\user_name\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\node_modules\p-timeout\index.js:27:54)
at ontimeout (timers.js:425:11)
at tryOnTimeout (timers.js:289:5)
at listOnTimeout (timers.js:252:5)
at Timer.processTimers (timers.js:212:10)
When I paste the 'online check' URL into Chrome it successfully downloads latest.yml. Here are the contents of that file...
version: 1.2.3
files:
- url: Neo4j Desktop Setup 1.2.3.exe
sha512: jZlFE3HIRw9dljt0j1LzRyZbFGzJUeRrRgjt+BLnGuKcJyxPTlKOdLjA3Mg5yVup4x+Ibafg97rQxRdJkfEN6g==
size: 91117432
isAdminRightsRequired: true
path: Neo4j Desktop Setup 1.2.3.exe
sha512: jZlFE3HIRw9dljt0j1LzRyZbFGzJUeRrRgjt+BLnGuKcJyxPTlKOdLjA3Mg5yVup4x+Ibafg97rQxRdJkfEN6g==
releaseNotes: |
**Latest improvements:**
- Accept either `neo4j` and `bolt+routing` as equivalent schemes in connection strings
- Fixes to relate API used for IPC
releaseDate: '2019-11-08T14:45:31.622Z'
Thanks in advance for your help!
Chuck
Hi...were you able to resolve this issue? I am facing the same with the version 1.2.3
Hi, same issue with 1.2.2.
Any guidance would be much appreciated..
Hi, I had exactly the same issue and it appears that Neo4J/or my system cannot handle "127.0.0.1" or "localhost" as valid proxy host settings. The error seemed to duplicate the string twice!
I had to create a new fake /etc/host entry like this:
127.0.0.1 jagga
In my companies particular case I also had to add hard-coded sites as well...
52.85.43.101 dist.neo4j.org
72.52.80.15 community.neo4j.com
The following is the logs of it working...
[2020-01-23 15:11:22:0379] [info] Using proxy for online check - jagga : 8079
For completeness (and for the Neo4J Devs) I've pasted the original error logs below...
[2020-01-23 15:09:46:0929] [error] [3] Online check error: RequestError: tunneling socket could not be established, cause=getaddrinfo ENOTFOUND http://127.0.0.1 http://127.0.0.1:8079
Hi, same issue with 1.2.4,
any help ?
Yes, facing same problem with 1.24. This is frustrating.
Ok, it seems setting it to "No Proxy" worked. Earlier I was setting an empty proxy, but could not make out that it was not accepting my input.
The answer is simple. I solved mine by Running Neo4j desktop as Administrator. It gives it access to bypass whatever firewall was preventing it from connecting.
i got this message when i open the neo4j desktop. the version is 1.2.5
An error occurred while processing Graph Application Download from install.graphapp.io. Cannot resolve graph app type. Please check your internet connection or Graph App link.
Couldn't load the external resource at: file:/C:/Users/nmals/.Neo4jDesktop/neo4jDatabases/database-499dcf45-48c7-476c-acb3-a8e81b8491a2/installation-4.0.3/import/Users/nmals/Downloads/Walmart.csv
I got this problem when i try to load the data from files SCV
I've noticed our VPN (PulseSecure) also interferes with the connectivity. If I have it on, I get the connectivity error. If it is off/suspended, I don't get the error.
I am trying to install APOC plugin, but running version 1.4.9 of the desktop, I get the following error on startup:
"An error occurred while processing Graph Application Download from install.graphapp.io. Cannot resolve graph app type. Please check your internet connection or Graph App link."
Also, the bottom left icon in the menu is yellow and says "No internet connection"
The desktop log says:
[2021-12-15 10:30:12.373] [info] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2021-12-15 10:30:15.782] [error] Online check error: {
name: 'RequestError',
message: 'read ECONNRESET',
stack: 'RequestError: read ECONNRESET\n'
Downloading the latest.yml file from browser works just fine.
We are not using any proxies.
Can anyone help ?