Installation Problem: No Internet Connection

Hello a Michael -

Yesterday I was in Berlin at a modeling class with Stefan. We looked at this and he collected some data .. I will email you it.

He said something about it looks like if it detects no internet connection it doesn’t pop up the box.

I have to find the log in my computer now.

Robin

Hello Michael,
I emailed you the logs, did you get them?
[I was just in the Berlin data modeling workshop and Stefan tried to debug this.].
When we did this we had no Internet access. There is an idea we talked about that this is due to the software thinking it needs a network to run?
Then we tried with Internet access - with the same results (I had turned off the firewall.)

Thanks for looking into this,
Robin

Here are the logs again:

rammas-MBP-2:MacOS ramma-imac$ ./Neo4j\ Desktop
[14:29:46.0659] [info] Starting Neo4j Desktop 1.1.20 @ Darwin 17.3.0
[14:29:46.0942] [info] GraphQL server is running @ localhost:4000
[14:29:46.0943] [info] Initializing persistence
[14:29:47.0033] [info] Configuring crash reporting
[14:29:47.0034] [info] Reading settings
[14:29:47.0037] [info] Reading bundled resources /Applications/Neo4j Desktop.app/Contents/Resources
[14:29:47.0040] [info] Distribution folder for java should exist
[14:29:48.0455] [info] Will copy
[14:29:48.0464] [info] Distribution folder for neo4j should exist
[14:29:50.0964] [info] Will copy
[14:29:50.0974] [info] Distribution folder for graphApps should exist
[14:29:50.0986] [warn] Failed to read installed 'neo4j-bloom', will replace with bundled distribution Error: Graph-App[neo4j-bloom] does not contain package.json
at c (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:28408)

[14:29:50.0988] [warn] Failed to read installed 'neo4j-browser', will replace with bundled distribution Error: Graph-App[neo4j-browser] does not contain package.json
at c (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:28408)

[14:29:50.0989] [info] Will copy [ 'neo4j-bloom-1.0.6.tar.gz', 'neo4j-browser-3.2.18.tar.gz' ]
[14:29:51.0036] [info] Configuring proxy: NO_PROXY
[14:29:51.0067] [info] Stopping any running databases
[14:29:51.0073] [info] Registering listener for protocolManager/arguments/changed
[14:29:51.0074] [info] Opening main window
[14:29:51.0267] [info] Registering IPC listeners
[14:29:52.0614] [info] Action[@@router/LOCATION_CHANGE] { payload:
{ action: 'POP',
isFirstRendering: false,
location: { hash: '', pathname: '/', search: '' } },
type: '@@router/LOCATION_CHANGE' }
[14:29:52.0792] [info] Function
[14:29:52.0792] [info] Function
[14:29:52.0800] [info] Action[UPDATE_NOT_AVAILABLE] { type: 'UPDATE_NOT_AVAILABLE' }
[14:29:52.0823] [info] Migrations passed: 0
[14:29:52.0840] [info] Action[APPLICATION_SHOULD_ACCEPT_AGREEMENT] { shouldAccept: false,
type: 'APPLICATION_SHOULD_ACCEPT_AGREEMENT' }
[14:29:52.0843] [info] Function
[14:29:52.0844] [info] Action[SHOW_DATA_PATH_CONTAINER] { dataPathError: '',
isVisibleDataPathContainer: false,
type: 'SHOW_DATA_PATH_CONTAINER' }
[14:29:52.0964] [info] Action[APPLICATION_SHOULD_PROVIDE_LICENSE] { shouldProvideLicense: true,
type: 'APPLICATION_SHOULD_PROVIDE_LICENSE' }
[14:29:52.0965] [info] Action[SHOW_LICENSE_CONTAINER] { isVisibleLicenseContainer: true,
type: 'SHOW_LICENSE_CONTAINER' }
[14:42:37.0961] [info] App is quitting
[14:42:38.0030] [info] App quit with 0 code
rammas-MBP-2:MacOS ramma-imac$

Please check your email at neo4jcommunity@discoursemail.com for the logs. It looks like the lines I copy/pasted into this email from the log have truncated many of the lines.
Robin

I am getting the same error for the version 1.1.20 on windows 7 and 8.1 both :tired_face:.
I tried to disable the offline mode as suggested but it's not working.
My internet has no proxy and has a good connection speed.!

I was able to disable the offline mode two times and able to install apoc but it's automatically enabled in few seconds. Neo4j Desktop's logs folder is empty

Same problem here - Neo4j Desktop in Windows 10 does not go to online mode

[2019-04-14 22:37:37:0829] [info] Starting Neo4j Desktop 1.1.20 @ Windows_NT 10.0.17134
[2019-04-14 22:37:38:0153] [info] GraphQL server is running @ localhost:4000
[2019-04-14 22:37:38:0155] [info] Initializing persistence
[2019-04-14 22:37:38:0264] [info] Configuring crash reporting
[2019-04-14 22:37:38:0267] [info] Reading settings
[2019-04-14 22:37:38:0267] [info] PowerShell compatibility check
[2019-04-14 22:37:44:0163] [info] PowerShell version: 5. Required version: 5.
[2019-04-14 22:37:44:0964] [info] PowerShell language mode: FullLanguage
[2019-04-14 22:37:45:0747] [info] PowerShell execution policy: Unrestricted
[2019-04-14 22:37:45:0749] [info] Reading bundled resources C:\Program Files\Neo4j Desktop\resources
[2019-04-14 22:37:45:0766] [info] Distribution folder for java should exist
[2019-04-14 22:37:49:0638] [info] Will copy
[2019-04-14 22:37:49:0686] [info] Distribution folder for neo4j should exist
[2019-04-14 22:37:49:0717] [info] Will copy [ 'neo4j-enterprise-3.5.2-windows.zip' ]
[2019-04-14 22:37:49:0830] [info] Distribution folder for graphApps should exist
[2019-04-14 22:37:49:0842] [info] Will copy
[2019-04-14 22:37:49:0852] [info] Configuring proxy: NO_PROXY
[2019-04-14 22:38:02:0968] [error] Error: Max tries exceeded
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:34061)
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:34135)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-04-14 22:38:02:0969] [info] Stopping any running databases
[2019-04-14 22:38:02:0989] [info] Checking store_lock file for database-254ad8f0-b04c-410b-8a86-22fd5a409d3b
[2019-04-14 22:38:02:0990] [info] Checking store_lock file for database-7f323e80-8245-4450-882c-11e7b89ab73d
[2019-04-14 22:38:02:0991] [info] Checking store_lock file for database-d064c9aa-d463-447c-aa15-eb47812e31ee
[2019-04-14 22:38:02:0992] [info] Registering listener for protocolManager/arguments/changed
[2019-04-14 22:38:02:0992] [info] Opening main window
[2019-04-14 22:38:03:0156] [info] Registering IPC listeners
[2019-04-14 22:38:05:0018] [info] Action[@@router/LOCATION_CHANGE] { payload:
{ action: 'PUSH',
isFirstRendering: false,
location:
{ hash: '',
pathname: '/project/project-f936636a-1d7c-44f7-a92a-e53db2191f9d',
search: '' } },
type: '@@router/LOCATION_CHANGE' }
[2019-04-14 22:38:05:0186] [info] Checking online status...
[2019-04-14 22:38:05:0201] [info] Function
[2019-04-14 22:38:05:0201] [info] Function
[2019-04-14 22:38:05:0227] [info] Action[UPDATE_NOT_AVAILABLE] { type: 'UPDATE_NOT_AVAILABLE' }
[2019-04-14 22:38:05:0263] [info] Migrations passed: 0
[2019-04-14 22:38:05:0285] [info] Action[APPLICATION_SHOULD_ACCEPT_AGREEMENT] { shouldAccept: false,
type: 'APPLICATION_SHOULD_ACCEPT_AGREEMENT' }
[2019-04-14 22:38:05:0294] [info] Function
[2019-04-14 22:38:05:0314] [info] Function
[2019-04-14 22:38:05:0374] [info] Action[SHOW_DATA_PATH_CONTAINER] { dataPathError: '',
isVisibleDataPathContainer: false,
type: 'SHOW_DATA_PATH_CONTAINER' }
[2019-04-14 22:38:05:0432] [info] Action[APPLICATION_SHOULD_PROVIDE_LICENSE] { shouldProvideLicense: false,
type: 'APPLICATION_SHOULD_PROVIDE_LICENSE' }
[2019-04-14 22:38:05:0433] [info] Action[SHOW_LICENSE_CONTAINER] { isVisibleLicenseContainer: false,
type: 'SHOW_LICENSE_CONTAINER' }
[2019-04-14 22:38:05:0441] [info] Function
[2019-04-14 22:38:05:0441] [info] Action[APPLICATION_INIT_START] { type: 'APPLICATION_INIT_START' }
[2019-04-14 22:38:05:0442] [info] Action[APPLICATION_INIT_STEP_START] { step: 'NETWORK_PREPARE', type: 'APPLICATION_INIT_STEP_START' }
[2019-04-14 22:38:05:0459] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'NETWORK_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-04-14 22:38:05:0488] [info] Action[USER_SIGNED_IN] { type: 'USER_SIGNED_IN',
user:
{ email: 'jhonathanmarolo@hotmail.com',
name: 'Jhonathan de Souza Soares',
picture:
'https://media.licdn.com/dms/image/C4D03AQFEssIUWwrzwA/profile-displayphoto-shrink_100_100/0?e=1531353600&v=beta&t=77Fbr_kr8e_B-8gtCz7RoG4PAe5UG6lTUG2sjnE3YeQ',
userClassification: null } }
[2019-04-14 22:38:05:0489] [info] Java download check
[2019-04-14 22:38:05:0507] [info] Check if java is extracted
[2019-04-14 22:38:05:0518] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Java 8 found' },
step: 'JAVA_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-04-14 22:38:05:0527] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'JAVA_PREPARE', type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-04-14 22:38:05:0528] [info] Action[APPLICATION_INIT_STEP_START] { step: 'NEO4J_PREPARE', type: 'APPLICATION_INIT_STEP_START' }
[2019-04-14 22:38:05:0528] [info] Function
[2019-04-14 22:38:05:0529] [info] Action[NEO4J_VERSIONS_LOADED] { type: 'NEO4J_VERSIONS_LOADED',
versions:
[ { releaseNotes: '', version: '3.5.2' },
{ releaseNotes: '', version: '3.4.12' },
{ releaseNotes: '', version: '3.3.9' } ] }
[2019-04-14 22:38:05:0541] [info] Action[NEO4J_VERSIONS_LOADED] { type: 'NEO4J_VERSIONS_LOADED',
versions:
[ { version: '3.3.1' },
{ version: '3.3.2' },
{ version: '3.5.2' } ] }
[2019-04-14 22:38:05:0549] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Neo4j 3.3.1 found' },
step: 'NEO4J_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-04-14 22:38:05:0549] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'NEO4J_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-04-14 22:38:05:0551] [info] Action[APPLICATION_INIT_STEP_START] { step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_START' }
[2019-04-14 22:38:05:0551] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Restoring application state' },
step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-04-14 22:38:05:0561] [info] Action[APPLICATION_FOLLOWING_RUN] { type: 'APPLICATION_FOLLOWING_RUN' }
[2019-04-14 22:38:05:0579] [info] Action[PROJECTS_LOAD_ALL] { projects:
{ 'project-f936636a-1d7c-44f7-a92a-e53db2191f9d':
{ createdAt: '2018-02-06T11:32:14.456Z',
graphApps: ,
name: 'My Project' } },
type: 'PROJECTS_LOAD_ALL' }
[2019-04-14 22:38:05:0622] [info] Action[DATABASES_LOAD_ALL] { databases:
[ { doc: [Object],
id: 'database-254ad8f0-b04c-410b-8a86-22fd5a409d3b' },
{ doc: [Object],
id: 'database-7f323e80-8245-4450-882c-11e7b89ab73d' },
{ doc: [Object],
id: 'database-d064c9aa-d463-447c-aa15-eb47812e31ee' } ],
type: 'DATABASES_LOAD_ALL' }
[2019-04-14 22:38:05:0637] [info] Action[PLUGINS_LOAD_ALL] { plugins:
{ 'database-d064c9aa-d463-447c-aa15-eb47812e31ee/apoc':
{ databaseId: 'database-d064c9aa-d463-447c-aa15-eb47812e31ee',
id: 'apoc',
version: '3.3.0.1' } },
type: 'PLUGINS_LOAD_ALL' }
[2019-04-14 22:38:05:0687] [info] Action[DISTRIBUTIONS_LOAD_ALL] { distributions:
[ { edition: 'enterprise', version: '3.3.1' },
{ edition: 'enterprise', version: '3.3.2' },
{ edition: 'enterprise', version: '3.5.2' } ],
type: 'DISTRIBUTIONS_LOAD_ALL' }
[2019-04-14 22:38:05:0706] [info] Action[APPLICATION_SETTINGS_LOADED] { settings:
{ allowSendReports: true,
allowSendStats: true,
allowStoreCredentials: true,
alternativeNeo4JStarter: false,
defaultProtocol: true,
defaultProtocolRemember: true,
enableOfflineMode: false,
proxyHost: '',
proxyPacFileUrl: '',
proxyPort: 0,
proxyRemotePacFileUrl: '',
proxyType: 'NO_PROXY',
proxyUsername: '',
warnBeforeQuitting: true },
type: 'APPLICATION_SETTINGS_LOADED' }
[2019-04-14 22:38:05:0727] [info] Action[LICENSES_LOAD_ALL] { licenses:
{ 'bf0655f3-8de7-4ede-94b6-4b4ef182488d': { license: '' } },
type: 'LICENSES_LOAD_ALL' }
[2019-04-14 22:38:05:0739] [info] Function
[2019-04-14 22:38:05:0753] [info] Action[KARHU_ENTRY_GRAPH_LOAD] { payload: {}, type: 'KARHU_ENTRY_GRAPH_LOAD' }
[2019-04-14 22:38:05:0754] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Checking databases status' },
step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-04-14 22:38:05:0770] [info] Retrieving status for database[database-254ad8f0-b04c-410b-8a86-22fd5a409d3b]
[2019-04-14 22:38:05:0779] [info] Retrieving status for database[database-7f323e80-8245-4450-882c-11e7b89ab73d]
[2019-04-14 22:38:05:0788] [info] Retrieving status for database[database-d064c9aa-d463-447c-aa15-eb47812e31ee]
[2019-04-14 22:38:05:0809] [info] Action[DATABASES_UPDATE_STATUSES] { statuses:
{ 'database-254ad8f0-b04c-410b-8a86-22fd5a409d3b': false,
'database-7f323e80-8245-4450-882c-11e7b89ab73d': false,
'database-d064c9aa-d463-447c-aa15-eb47812e31ee': false },
type: 'DATABASES_UPDATE_STATUSES' }
[2019-04-14 22:38:06:0161] [info] Action[APPLICATION_SET_VERSION] { type: 'APPLICATION_SET_VERSION', version: '1.1.20' }
[2019-04-14 22:38:06:0170] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Application prepared' },
step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-04-14 22:38:06:0171] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-04-14 22:38:06:0171] [info] Action[APPLICATION_INIT_STEP_START] { step: 'GRAPH_APPS_PREPARE',
type: 'APPLICATION_INIT_STEP_START' }
[2019-04-14 22:38:06:0183] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'GRAPH_APPS_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-04-14 22:38:06:0184] [info] Action[APPLICATION_INIT_SUCCESS] { type: 'APPLICATION_INIT_SUCCESS' }
[2019-04-14 22:38:06:0195] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at t.getManifest (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:36746)

[2019-04-14 22:38:06:0210] [info] Graph Apps: Removing installed but not configured
[2019-04-14 22:38:06:0222] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at t.getManifest (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:36746)

[2019-04-14 22:38:06:0250] [info] Action[GRAPH_APPS_PREPARED] { graphApps:
[ { apiVersion: '^1.2.0',
appId: 'neo4j-browser',
appName: 'Neo4j Browser',
description:
'Neo4j Browser is the general purpose user interface for working with Neo4j. Query, visualize, administrate and monitor the database.',
entryPoint:
'file://C:\Users\jhona\.Neo4jDesktop\graphApps\neo4j-browser/dist/index.html',
graphAppType: 'LOCAL',
graphAppUrl: 'https://neo.jfrog.io/neo/api/npm/npm/neo4j-browser',
icons: [Array],
id: 'neo4j-browser-id',
licenseConfiguration: [Object],
links: [Object],
localConfiguration: [Object],
permissions: [Object] },
{ apiVersion: '^1.2.0',
appId: 'neo4j-bloom',
appName: 'Neo4j Bloom',
description:
'Neo4j Bloom is a business productivity application for interactive exploration of graph data.',
entryPoint:
'file://C:\Users\jhona\.Neo4jDesktop\graphApps\neo4j-bloom/dist/index.html',
graphAppType: 'LOCAL',
graphAppUrl: 'https://neo.jfrog.io/neo/api/npm/npm/neo4j-bloom',
icons: [Array],
id: 'neo4j-bloom-id',
licenseConfiguration: [Object],
links: [Object],
localConfiguration: [Object],
permissions: [Object] } ],
type: 'GRAPH_APPS_PREPARED' }
[2019-04-14 22:38:06:0277] [info] Action[GRAPH_APP_PERMISSIONS_UPDATED] { id: 'neo4j-browser-id',
permissions:
{ allowExecuteJava: true,
allowExecuteNode: true,
declaredPermissions: ,
graphAccess: 'ALL' },
type: 'GRAPH_APP_PERMISSIONS_UPDATED' }
[2019-04-14 22:38:06:0296] [info] Action[GRAPH_APP_PERMISSIONS_UPDATED] { id: 'neo4j-bloom-id',
permissions:
{ allowExecuteJava: true,
allowExecuteNode: true,
declaredPermissions: ,
graphAccess: 'ALL' },
type: 'GRAPH_APP_PERMISSIONS_UPDATED' }
[2019-04-14 22:38:06:0349] [info] Function
[2019-04-14 22:38:06:0698] [info] Function
[2019-04-14 22:38:06:0699] [info] Action[NEO4J_VERSIONS_LOADED] { type: 'NEO4J_VERSIONS_LOADED',
versions:
[ { releaseNotes: '', version: '3.5.4' },
{ releaseNotes: '', version: '3.5.3' },
{ releaseNotes: '', version: '3.5.2' },
{ releaseNotes: '', version: '3.5.1' },
{ releaseNotes: '', version: '3.5.0' },
{ releaseNotes: '', version: '3.5.0-rc01' },
{ releaseNotes: '', version: '3.5.0-beta03' },
{ releaseNotes: '', version: '3.5.0-beta02' },
{ releaseNotes: '', version: '3.5.0-beta01' },
{ releaseNotes: '', version: '3.5.0-alpha09' },
{ releaseNotes: '', version: '3.5.0-alpha08' },
{ releaseNotes: '', version: '3.5.0-alpha07' },
{ releaseNotes: '', version: '3.5.0-alpha06' },
{ releaseNotes: '', version: '3.5.0-alpha05' },
{ releaseNotes: '', version: '3.5.0-alpha04' },
{ releaseNotes: '', version: '3.5.0-alpha02' },
{ releaseNotes: '', version: '3.5.0-alpha01' },
{ releaseNotes: '', version: '3.4.12' },
{ releaseNotes: '', version: '3.4.11' },
{ releaseNotes: '', version: '3.4.10' },
{ releaseNotes: '', version: '3.4.9' },
{ releaseNotes: '', version: '3.4.8' },
{ releaseNotes: '', version: '3.4.7' },
{ releaseNotes: '', version: '3.4.6' },
{ releaseNotes: '', version: '3.4.5' },
{ releaseNotes: '', version: '3.4.4' },
{ releaseNotes: '', version: '3.4.1' },
{ releaseNotes: '', version: '3.4.0' },
{ releaseNotes: '', version: '3.4.0-rc02' },
{ releaseNotes: '', version: '3.4.0-rc01' },
{ releaseNotes: '', version: '3.4.0-beta02' },
{ releaseNotes: '', version: '3.4.0-beta01' },
{ releaseNotes: '', version: '3.4.0-alpha10' },
{ releaseNotes: '', version: '3.4.0-alpha09' },
{ releaseNotes: '', version: '3.4.0-alpha08' },
{ releaseNotes: '', version: '3.4.0-alpha07' },
{ releaseNotes: '', version: '3.4.0-alpha06' },
{ releaseNotes: '', version: '3.4.0-alpha05' },
{ releaseNotes: '', version: '3.4.0-alpha04' },
{ releaseNotes: '', version: '3.4.0-alpha03' },
{ releaseNotes: '', version: '3.4.0-alpha02' },
{ releaseNotes: '', version: '3.4.0-alpha01' },
{ releaseNotes: '', version: '3.3.9' },
{ releaseNotes: '', version: '3.3.7' },
{ releaseNotes: '', version: '3.3.6' },
{ releaseNotes: '', version: '3.3.5' },
{ releaseNotes: '', version: '3.3.4' },
{ releaseNotes: '', version: '3.3.3' },
{ releaseNotes: '', version: '3.3.2' },
{ releaseNotes: '', version: '3.3.1' },
{ releaseNotes: '', version: '3.3.0' },
{ releaseNotes: '', version: '3.3.0-rc1' },
{ releaseNotes: '', version: '3.3.0-beta02' },
{ releaseNotes: '', version: '3.3.0-beta01' },
{ releaseNotes: '', version: '3.3.0-alpha07' },
{ releaseNotes: '', version: '3.3.0-alpha06' },
{ releaseNotes: '', version: '3.3.0-alpha05' },
{ releaseNotes: '', version: '3.3.0-alpha04' },
{ releaseNotes: '', version: '3.3.0-alpha03' },
{ releaseNotes: '', version: '3.3.0-alpha02' },
{ releaseNotes: '', version: '3.3.0-alpha01' },
{ releaseNotes: '', version: '3.2.14' },
{ releaseNotes: '', version: '3.2.13' },
{ releaseNotes: '', version: '3.2.12' },
{ releaseNotes: '', version: '3.2.11' },
{ releaseNotes: '', version: '3.2.10' },
{ releaseNotes: '', version: '3.2.9' },
{ releaseNotes: '', version: '3.2.8' },
{ releaseNotes: '', version: '3.2.7' },
{ releaseNotes: '', version: '3.2.6' },
{ releaseNotes: '', version: '3.2.5' },
{ releaseNotes: '', version: '3.2.3' },
{ releaseNotes: '', version: '3.2.2' },
{ releaseNotes: '', version: '3.2.1' },
{ releaseNotes: '', version: '3.2.0' },
{ releaseNotes: '', version: '3.2.0-rc3' },
{ releaseNotes: '', version: '3.2.0-rc2' },
{ releaseNotes: '', version: '3.2.0-rc1' },
{ releaseNotes: '', version: '3.2.0-alpha08' },
{ releaseNotes: '', version: '3.2.0-alpha07' },
{ releaseNotes: '', version: '3.2.0-alpha06' },
{ releaseNotes: '', version: '3.2.0-alpha05' },
{ releaseNotes: '', version: '3.2.0-alpha04' },
{ releaseNotes: '', version: '3.2.0-alpha03' },
{ releaseNotes: '', version: '3.2.0-alpha02' },
{ releaseNotes: '', version: '3.2.0-alpha01' },
{ releaseNotes: '', version: '3.1.9' },
{ releaseNotes: '', version: '3.1.8' },
{ releaseNotes: '', version: '3.1.7' },
{ releaseNotes: '', version: '3.1.6' },
{ releaseNotes: '', version: '3.1.5' },
{ releaseNotes: '', version: '3.1.4' },
{ releaseNotes: '', version: '3.1.3' },
{ releaseNotes: '', version: '3.1.2' },
{ releaseNotes: '', version: '3.1.1' },
{ releaseNotes: '', version: '3.1.0' },
{ releaseNotes: '', version: '3.1.0-RC1' },
{ releaseNotes: '', version: '3.1.0-M13-beta3' },
{ releaseNotes: '', version: '3.1.0-M12-beta2' } ] }
[2019-04-14 22:38:14:0746] [info] Action[NEO4J_RELEASE_NOTES_LOADED]
[2019-04-14 22:38:16:0432] [error] Error: Max tries exceeded
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:33999)
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:34073)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-04-14 22:38:18:0319] [error] Error: Max tries exceeded
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:33999)
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:34073)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-04-14 22:38:18:0328] [info] Online status: Application is offline

[2019-04-14 22:37:37:0829] [info] Starting Neo4j Desktop 1.1.20 @ Windows_NT 10.0.17134
[2019-04-14 22:37:38:0153] [info] GraphQL server is running @ localhost:4000
[2019-04-14 22:37:38:0155] [info] Initializing persistence
[2019-04-14 22:37:38:0264] [info] Configuring crash reporting
[2019-04-14 22:37:38:0267] [info] Reading settings
[2019-04-14 22:37:38:0267] [info] PowerShell compatibility check
[2019-04-14 22:37:44:0163] [info] PowerShell version: 5. Required version: 5.
[2019-04-14 22:37:44:0964] [info] PowerShell language mode: FullLanguage
[2019-04-14 22:37:45:0747] [info] PowerShell execution policy: Unrestricted
[2019-04-14 22:37:45:0749] [info] Reading bundled resources C:\Program Files\Neo4j Desktop\resources
[2019-04-14 22:37:45:0766] [info] Distribution folder for java should exist
[2019-04-14 22:37:49:0638] [info] Will copy
[2019-04-14 22:37:49:0686] [info] Distribution folder for neo4j should exist
[2019-04-14 22:37:49:0717] [info] Will copy [ 'neo4j-enterprise-3.5.2-windows.zip' ]
[2019-04-14 22:37:49:0830] [info] Distribution folder for graphApps should exist
[2019-04-14 22:37:49:0842] [info] Will copy
[2019-04-14 22:37:49:0852] [info] Configuring proxy: NO_PROXY
[2019-04-14 22:38:02:0968] [error] Error: Max tries exceeded
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:34061)
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:34135)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-04-14 22:38:02:0969] [info] Stopping any running databases
[2019-04-14 22:38:02:0989] [info] Checking store_lock file for database-254ad8f0-b04c-410b-8a86-22fd5a409d3b
[2019-04-14 22:38:02:0990] [info] Checking store_lock file for database-7f323e80-8245-4450-882c-11e7b89ab73d
[2019-04-14 22:38:02:0991] [info] Checking store_lock file for database-d064c9aa-d463-447c-aa15-eb47812e31ee
[2019-04-14 22:38:02:0992] [info] Registering listener for protocolManager/arguments/changed
[2019-04-14 22:38:02:0992] [info] Opening main window
[2019-04-14 22:38:03:0156] [info] Registering IPC listeners
[2019-04-14 22:38:05:0018] [info] Action[@@router/LOCATION_CHANGE] { payload:
{ action: 'PUSH',
isFirstRendering: false,
location:
{ hash: '',
pathname: '/project/project-f936636a-1d7c-44f7-a92a-e53db2191f9d',
search: '' } },
type: '@@router/LOCATION_CHANGE' }
[2019-04-14 22:38:05:0186] [info] Checking online status...
[2019-04-14 22:38:05:0201] [info] Function
[2019-04-14 22:38:05:0201] [info] Function
[2019-04-14 22:38:05:0227] [info] Action[UPDATE_NOT_AVAILABLE] { type: 'UPDATE_NOT_AVAILABLE' }
[2019-04-14 22:38:05:0263] [info] Migrations passed: 0
[2019-04-14 22:38:05:0285] [info] Action[APPLICATION_SHOULD_ACCEPT_AGREEMENT] { shouldAccept: false,
type: 'APPLICATION_SHOULD_ACCEPT_AGREEMENT' }
[2019-04-14 22:38:05:0294] [info] Function
[2019-04-14 22:38:05:0314] [info] Function
[2019-04-14 22:38:05:0374] [info] Action[SHOW_DATA_PATH_CONTAINER] { dataPathError: '',
isVisibleDataPathContainer: false,
type: 'SHOW_DATA_PATH_CONTAINER' }
[2019-04-14 22:38:05:0432] [info] Action[APPLICATION_SHOULD_PROVIDE_LICENSE] { shouldProvideLicense: false,
type: 'APPLICATION_SHOULD_PROVIDE_LICENSE' }
[2019-04-14 22:38:05:0433] [info] Action[SHOW_LICENSE_CONTAINER] { isVisibleLicenseContainer: false,
type: 'SHOW_LICENSE_CONTAINER' }
[2019-04-14 22:38:05:0441] [info] Function
[2019-04-14 22:38:05:0441] [info] Action[APPLICATION_INIT_START] { type: 'APPLICATION_INIT_START' }
[2019-04-14 22:38:05:0442] [info] Action[APPLICATION_INIT_STEP_START] { step: 'NETWORK_PREPARE', type: 'APPLICATION_INIT_STEP_START' }
[2019-04-14 22:38:05:0459] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'NETWORK_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-04-14 22:38:05:0488] [info] Action[USER_SIGNED_IN] { type: 'USER_SIGNED_IN',
user:
{ email: 'jhonathanmarolo@hotmail.com',
name: 'Jhonathan de Souza Soares',
picture:
'https://media.licdn.com/dms/image/C4D03AQFEssIUWwrzwA/profile-displayphoto-shrink_100_100/0?e=1531353600&v=beta&t=77Fbr_kr8e_B-8gtCz7RoG4PAe5UG6lTUG2sjnE3YeQ',
userClassification: null } }
[2019-04-14 22:38:05:0489] [info] Java download check
[2019-04-14 22:38:05:0507] [info] Check if java is extracted
[2019-04-14 22:38:05:0518] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Java 8 found' },
step: 'JAVA_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-04-14 22:38:05:0527] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'JAVA_PREPARE', type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-04-14 22:38:05:0528] [info] Action[APPLICATION_INIT_STEP_START] { step: 'NEO4J_PREPARE', type: 'APPLICATION_INIT_STEP_START' }
[2019-04-14 22:38:05:0528] [info] Function
[2019-04-14 22:38:05:0529] [info] Action[NEO4J_VERSIONS_LOADED] { type: 'NEO4J_VERSIONS_LOADED',
versions:
[ { releaseNotes: '', version: '3.5.2' },
{ releaseNotes: '', version: '3.4.12' },
{ releaseNotes: '', version: '3.3.9' } ] }
[2019-04-14 22:38:05:0541] [info] Action[NEO4J_VERSIONS_LOADED] { type: 'NEO4J_VERSIONS_LOADED',
versions:
[ { version: '3.3.1' },
{ version: '3.3.2' },
{ version: '3.5.2' } ] }
[2019-04-14 22:38:05:0549] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Neo4j 3.3.1 found' },
step: 'NEO4J_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-04-14 22:38:05:0549] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'NEO4J_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-04-14 22:38:05:0551] [info] Action[APPLICATION_INIT_STEP_START] { step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_START' }
[2019-04-14 22:38:05:0551] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Restoring application state' },
step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-04-14 22:38:05:0561] [info] Action[APPLICATION_FOLLOWING_RUN] { type: 'APPLICATION_FOLLOWING_RUN' }
[2019-04-14 22:38:05:0579] [info] Action[PROJECTS_LOAD_ALL] { projects:
{ 'project-f936636a-1d7c-44f7-a92a-e53db2191f9d':
{ createdAt: '2018-02-06T11:32:14.456Z',
graphApps: ,
name: 'My Project' } },
type: 'PROJECTS_LOAD_ALL' }
[2019-04-14 22:38:05:0622] [info] Action[DATABASES_LOAD_ALL] { databases:
[ { doc: [Object],
id: 'database-254ad8f0-b04c-410b-8a86-22fd5a409d3b' },
{ doc: [Object],
id: 'database-7f323e80-8245-4450-882c-11e7b89ab73d' },
{ doc: [Object],
id: 'database-d064c9aa-d463-447c-aa15-eb47812e31ee' } ],
type: 'DATABASES_LOAD_ALL' }
[2019-04-14 22:38:05:0637] [info] Action[PLUGINS_LOAD_ALL] { plugins:
{ 'database-d064c9aa-d463-447c-aa15-eb47812e31ee/apoc':
{ databaseId: 'database-d064c9aa-d463-447c-aa15-eb47812e31ee',
id: 'apoc',
version: '3.3.0.1' } },
type: 'PLUGINS_LOAD_ALL' }
[2019-04-14 22:38:05:0687] [info] Action[DISTRIBUTIONS_LOAD_ALL] { distributions:
[ { edition: 'enterprise', version: '3.3.1' },
{ edition: 'enterprise', version: '3.3.2' },
{ edition: 'enterprise', version: '3.5.2' } ],
type: 'DISTRIBUTIONS_LOAD_ALL' }
[2019-04-14 22:38:05:0706] [info] Action[APPLICATION_SETTINGS_LOADED] { settings:
{ allowSendReports: true,
allowSendStats: true,
allowStoreCredentials: true,
alternativeNeo4JStarter: false,
defaultProtocol: true,
defaultProtocolRemember: true,
enableOfflineMode: false,
proxyHost: '',
proxyPacFileUrl: '',
proxyPort: 0,
proxyRemotePacFileUrl: '',
proxyType: 'NO_PROXY',
proxyUsername: '',
warnBeforeQuitting: true },
type: 'APPLICATION_SETTINGS_LOADED' }
[2019-04-14 22:38:05:0727] [info] Action[LICENSES_LOAD_ALL] { licenses:
{ 'bf0655f3-8de7-4ede-94b6-4b4ef182488d': { license: '' } },
type: 'LICENSES_LOAD_ALL' }
[2019-04-14 22:38:05:0739] [info] Function
[2019-04-14 22:38:05:0753] [info] Action[KARHU_ENTRY_GRAPH_LOAD] { payload: {}, type: 'KARHU_ENTRY_GRAPH_LOAD' }
[2019-04-14 22:38:05:0754] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Checking databases status' },
step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-04-14 22:38:05:0770] [info] Retrieving status for database[database-254ad8f0-b04c-410b-8a86-22fd5a409d3b]
[2019-04-14 22:38:05:0779] [info] Retrieving status for database[database-7f323e80-8245-4450-882c-11e7b89ab73d]
[2019-04-14 22:38:05:0788] [info] Retrieving status for database[database-d064c9aa-d463-447c-aa15-eb47812e31ee]
[2019-04-14 22:38:05:0809] [info] Action[DATABASES_UPDATE_STATUSES] { statuses:
{ 'database-254ad8f0-b04c-410b-8a86-22fd5a409d3b': false,
'database-7f323e80-8245-4450-882c-11e7b89ab73d': false,
'database-d064c9aa-d463-447c-aa15-eb47812e31ee': false },
type: 'DATABASES_UPDATE_STATUSES' }
[2019-04-14 22:38:06:0161] [info] Action[APPLICATION_SET_VERSION] { type: 'APPLICATION_SET_VERSION', version: '1.1.20' }
[2019-04-14 22:38:06:0170] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Application prepared' },
step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-04-14 22:38:06:0171] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-04-14 22:38:06:0171] [info] Action[APPLICATION_INIT_STEP_START] { step: 'GRAPH_APPS_PREPARE',
type: 'APPLICATION_INIT_STEP_START' }
[2019-04-14 22:38:06:0183] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'GRAPH_APPS_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-04-14 22:38:06:0184] [info] Action[APPLICATION_INIT_SUCCESS] { type: 'APPLICATION_INIT_SUCCESS' }
[2019-04-14 22:38:06:0195] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at t.getManifest (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:36746)

[2019-04-14 22:38:06:0210] [info] Graph Apps: Removing installed but not configured
[2019-04-14 22:38:06:0222] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at t.getManifest (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:36746)

[2019-04-14 22:38:06:0250] [info] Action[GRAPH_APPS_PREPARED] { graphApps:
[ { apiVersion: '^1.2.0',
appId: 'neo4j-browser',
appName: 'Neo4j Browser',
description:
'Neo4j Browser is the general purpose user interface for working with Neo4j. Query, visualize, administrate and monitor the database.',
entryPoint:
'file://C:\Users\jhona\.Neo4jDesktop\graphApps\neo4j-browser/dist/index.html',
graphAppType: 'LOCAL',
graphAppUrl: 'https://neo.jfrog.io/neo/api/npm/npm/neo4j-browser',
icons: [Array],
id: 'neo4j-browser-id',
licenseConfiguration: [Object],
links: [Object],
localConfiguration: [Object],
permissions: [Object] },
{ apiVersion: '^1.2.0',
appId: 'neo4j-bloom',
appName: 'Neo4j Bloom',
description:
'Neo4j Bloom is a business productivity application for interactive exploration of graph data.',
entryPoint:
'file://C:\Users\jhona\.Neo4jDesktop\graphApps\neo4j-bloom/dist/index.html',
graphAppType: 'LOCAL',
graphAppUrl: 'https://neo.jfrog.io/neo/api/npm/npm/neo4j-bloom',
icons: [Array],
id: 'neo4j-bloom-id',
licenseConfiguration: [Object],
links: [Object],
localConfiguration: [Object],
permissions: [Object] } ],
type: 'GRAPH_APPS_PREPARED' }
[2019-04-14 22:38:06:0277] [info] Action[GRAPH_APP_PERMISSIONS_UPDATED] { id: 'neo4j-browser-id',
permissions:
{ allowExecuteJava: true,
allowExecuteNode: true,
declaredPermissions: ,
graphAccess: 'ALL' },
type: 'GRAPH_APP_PERMISSIONS_UPDATED' }
[2019-04-14 22:38:06:0296] [info] Action[GRAPH_APP_PERMISSIONS_UPDATED] { id: 'neo4j-bloom-id',
permissions:
{ allowExecuteJava: true,
allowExecuteNode: true,
declaredPermissions: ,
graphAccess: 'ALL' },
type: 'GRAPH_APP_PERMISSIONS_UPDATED' }
[2019-04-14 22:38:06:0349] [info] Function
[2019-04-14 22:38:06:0698] [info] Function
[2019-04-14 22:38:06:0699] [info] Action[NEO4J_VERSIONS_LOADED] { type: 'NEO4J_VERSIONS_LOADED',
versions:
[ { releaseNotes: '', version: '3.5.4' },
{ releaseNotes: '', version: '3.5.3' },
{ releaseNotes: '', version: '3.5.2' },
{ releaseNotes: '', version: '3.5.1' },
{ releaseNotes: '', version: '3.5.0' },
{ releaseNotes: '', version: '3.5.0-rc01' },
{ releaseNotes: '', version: '3.5.0-beta03' },
{ releaseNotes: '', version: '3.5.0-beta02' },
{ releaseNotes: '', version: '3.5.0-beta01' },
{ releaseNotes: '', version: '3.5.0-alpha09' },
{ releaseNotes: '', version: '3.5.0-alpha08' },
{ releaseNotes: '', version: '3.5.0-alpha07' },
{ releaseNotes: '', version: '3.5.0-alpha06' },
{ releaseNotes: '', version: '3.5.0-alpha05' },
{ releaseNotes: '', version: '3.5.0-alpha04' },
{ releaseNotes: '', version: '3.5.0-alpha02' },
{ releaseNotes: '', version: '3.5.0-alpha01' },
{ releaseNotes: '', version: '3.4.12' },
{ releaseNotes: '', version: '3.4.11' },
{ releaseNotes: '', version: '3.4.10' },
{ releaseNotes: '', version: '3.4.9' },
{ releaseNotes: '', version: '3.4.8' },
{ releaseNotes: '', version: '3.4.7' },
{ releaseNotes: '', version: '3.4.6' },
{ releaseNotes: '', version: '3.4.5' },
{ releaseNotes: '', version: '3.4.4' },
{ releaseNotes: '', version: '3.4.1' },
{ releaseNotes: '', version: '3.4.0' },
{ releaseNotes: '', version: '3.4.0-rc02' },
{ releaseNotes: '', version: '3.4.0-rc01' },
{ releaseNotes: '', version: '3.4.0-beta02' },
{ releaseNotes: '', version: '3.4.0-beta01' },
{ releaseNotes: '', version: '3.4.0-alpha10' },
{ releaseNotes: '', version: '3.4.0-alpha09' },
{ releaseNotes: '', version: '3.4.0-alpha08' },
{ releaseNotes: '', version: '3.4.0-alpha07' },
{ releaseNotes: '', version: '3.4.0-alpha06' },
{ releaseNotes: '', version: '3.4.0-alpha05' },
{ releaseNotes: '', version: '3.4.0-alpha04' },
{ releaseNotes: '', version: '3.4.0-alpha03' },
{ releaseNotes: '', version: '3.4.0-alpha02' },
{ releaseNotes: '', version: '3.4.0-alpha01' },
{ releaseNotes: '', version: '3.3.9' },
{ releaseNotes: '', version: '3.3.7' },
{ releaseNotes: '', version: '3.3.6' },
{ releaseNotes: '', version: '3.3.5' },
{ releaseNotes: '', version: '3.3.4' },
{ releaseNotes: '', version: '3.3.3' },
{ releaseNotes: '', version: '3.3.2' },
{ releaseNotes: '', version: '3.3.1' },
{ releaseNotes: '', version: '3.3.0' },
{ releaseNotes: '', version: '3.3.0-rc1' },
{ releaseNotes: '', version: '3.3.0-beta02' },
{ releaseNotes: '', version: '3.3.0-beta01' },
{ releaseNotes: '', version: '3.3.0-alpha07' },
{ releaseNotes: '', version: '3.3.0-alpha06' },
{ releaseNotes: '', version: '3.3.0-alpha05' },
{ releaseNotes: '', version: '3.3.0-alpha04' },
{ releaseNotes: '', version: '3.3.0-alpha03' },
{ releaseNotes: '', version: '3.3.0-alpha02' },
{ releaseNotes: '', version: '3.3.0-alpha01' },
{ releaseNotes: '', version: '3.2.14' },
{ releaseNotes: '', version: '3.2.13' },
{ releaseNotes: '', version: '3.2.12' },
{ releaseNotes: '', version: '3.2.11' },
{ releaseNotes: '', version: '3.2.10' },
{ releaseNotes: '', version: '3.2.9' },
{ releaseNotes: '', version: '3.2.8' },
{ releaseNotes: '', version: '3.2.7' },
{ releaseNotes: '', version: '3.2.6' },
{ releaseNotes: '', version: '3.2.5' },
{ releaseNotes: '', version: '3.2.3' },
{ releaseNotes: '', version: '3.2.2' },
{ releaseNotes: '', version: '3.2.1' },
{ releaseNotes: '', version: '3.2.0' },
{ releaseNotes: '', version: '3.2.0-rc3' },
{ releaseNotes: '', version: '3.2.0-rc2' },
{ releaseNotes: '', version: '3.2.0-rc1' },
{ releaseNotes: '', version: '3.2.0-alpha08' },
{ releaseNotes: '', version: '3.2.0-alpha07' },
{ releaseNotes: '', version: '3.2.0-alpha06' },
{ releaseNotes: '', version: '3.2.0-alpha05' },
{ releaseNotes: '', version: '3.2.0-alpha04' },
{ releaseNotes: '', version: '3.2.0-alpha03' },
{ releaseNotes: '', version: '3.2.0-alpha02' },
{ releaseNotes: '', version: '3.2.0-alpha01' },
{ releaseNotes: '', version: '3.1.9' },
{ releaseNotes: '', version: '3.1.8' },
{ releaseNotes: '', version: '3.1.7' },
{ releaseNotes: '', version: '3.1.6' },
{ releaseNotes: '', version: '3.1.5' },
{ releaseNotes: '', version: '3.1.4' },
{ releaseNotes: '', version: '3.1.3' },
{ releaseNotes: '', version: '3.1.2' },
{ releaseNotes: '', version: '3.1.1' },
{ releaseNotes: '', version: '3.1.0' },
{ releaseNotes: '', version: '3.1.0-RC1' },
{ releaseNotes: '', version: '3.1.0-M13-beta3' },
{ releaseNotes: '', version: '3.1.0-M12-beta2' } ] }
[2019-04-14 22:38:14:0746] [info] Action[NEO4J_RELEASE_NOTES_LOADED]
[2019-04-14 22:38:16:0432] [error] Error: Max tries exceeded
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:33999)
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:34073)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-04-14 22:38:18:0319] [error] Error: Max tries exceeded
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:33999)
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:34073)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-04-14 22:38:18:0328] [info] Online status: Application is offline

I finally made my neo4j desktop version works with internet connection after uninstall 1.1.20 version and install 1.1.15 version. I also tried 1.1.17 but didnt work.

I'm using macOS Mojave Version 10.14.3

Hi! I encounter nearly the same problem with Neo4J Desktop 1.1.18 on Windows 7. I am behind a corporate proxy but have configured the proxy settings. It seems that this has no effect. I get the same error message at the start as mentioned in the previous postings.

We tracked the network traffic from my computer and Neo4J Desktop does not try to connect to our proxy, but directly tries to communicate with the web. This external request gets blocked by our corporate firewall as only connections via proxy are allowed. As already mentioned, the proxy settings were provided (via HTTP URL and via PAC file).

Any ideas how I can get this working?

Thanks, Stefan

None of the latest Neo4j Desktop versions after 1.1.15 is working properly.
I have tried 1.1.17, 1.1.18, 1.1.20 and 1.1.21 on Windows 7 and Windows 8.1 both.
Facing one or another issues with each of these.

  • Opens a blank screen.
  • No Internet connection (Hence no plugins).
  • No Option to download graph applications.

Hope Neo4j Team fix this soon.

I have reverted back to version 1.1.15 It's working as expected.
Those who are facing the same issue can download 1.1.15 here.

2 Likes

Yup. 1.1.15 working. Thank you for the solution

1.1.15 does not work for me... same problem like before: it seems that the proxy configuration is ignored.

I didn't tried this with proxy.

Network Peristent State file in v1.1.15 and v1.1.21 is different.If you visit https://jbp56uj7pb.execute-api.us-east-1.amazonaws.com,the website will return "{"message":"Forbidden"}".But https://auth.neo4j.com return normal. I don't know if this is the reason why desktop only works offline.

v1.1.15
{"net":{"http_server_properties":{"servers":[{"https://neo4j-graphql.github.io":{"supports_spdy":true}},{"https://www.google-analytics.com":{"supports_spdy":true}},{"https://neo.jfrog.io":{"supports_spdy":true}},{"https://auth.neo4j.com":{"supports_spdy":true}}],"version":5}}}

v1.1.21
{"net":{"http_server_properties":{"servers":[{"https://www.google-analytics.com":{"supports_spdy":true}},{"https://neo.jfrog.io":{"supports_spdy":true}},{"https://jbp56uj7pb.execute-api.us-east-1.amazonaws.com":{"supports_spdy":true}},{"https://neo4j-graphql.github.io":{"supports_spdy":true}}],"version":5}}}

Hi. I have same problem with latest version 1.1.22 !


It's quite disturbing as I am trying to convince my company here to get neo4j implemented and silly problems like these continue to pop up.

Here is my log.log file:

[2019-05-10 12:37:01:0709] [info] Starting Neo4j Desktop 1.1.22 @ Windows_NT 10.0.17134
[2019-05-10 12:37:02:0086] [info] GraphQL server is running @ localhost:4000
[2019-05-10 12:37:02:0087] [info] Initializing persistence
[2019-05-10 12:37:02:0196] [info] Configuring crash reporting
[2019-05-10 12:37:02:0198] [info] Reading settings
[2019-05-10 12:37:02:0199] [info] PowerShell compatibility check
[2019-05-10 12:37:03:0295] [info] PowerShell version: 1. Required version: 5.
[2019-05-10 12:37:03:0295] [info] PowerShell is incompatible. Enabling alternative Neo4j starter.
[2019-05-10 12:37:03:0296] [info] Reading bundled resources C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources
[2019-05-10 12:37:03:0307] [info] Configuring proxy: NO_PROXY
[2019-05-10 12:37:21:0854] [error] Error: Max tries exceeded
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:39989)
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:40063)

[2019-05-10 12:37:21:0858] [info] Stopping any running databases
[2019-05-10 12:37:21:0916] [info] Checking store_lock file for database-02173a62-d88b-4076-af9f-75e64af7261d
[2019-05-10 12:37:21:0916] [info] Checking store_lock file for database-05511c0a-0240-4465-8694-cba05159fee0
[2019-05-10 12:37:21:0917] [info] Checking store_lock file for database-1ae88642-6eb1-414c-9d92-8fddde37143f
[2019-05-10 12:37:21:0917] [info] Checking store_lock file for database-24b47fd0-15ca-48fb-b9e5-ebbfb74b164a
[2019-05-10 12:37:21:0918] [info] Checking store_lock file for database-5702bcb3-ecd0-4186-a80c-9938ecd2c9ac
[2019-05-10 12:37:21:0918] [info] Checking store_lock file for database-8c21e6ba-c4ea-4208-802e-0735ba1f4326
[2019-05-10 12:37:21:0918] [info] Checking store_lock file for database-9a937b81-d3e7-4f16-aae9-213d2f25f40d
[2019-05-10 12:37:21:0919] [info] Checking store_lock file for database-b24a9faf-b101-41f2-a9e4-e3e51da6fd92
[2019-05-10 12:37:21:0919] [info] Checking store_lock file for database-cd3de03a-fd7e-4b28-9fdb-211485f4ccaa
[2019-05-10 12:37:21:0919] [info] Registering listener for protocolManager/arguments/changed
[2019-05-10 12:37:21:0936] [info] Opening main window
[2019-05-10 12:37:22:0064] [info] Registering IPC listeners
[2019-05-10 12:37:23:0217] [info] Action[@@router/LOCATION_CHANGE] { payload:
{ action: 'PUSH',
isFirstRendering: false,
location:
{ hash: '',
pathname: '/project/project-51b90484-d53e-46ba-ac7f-27c87cca2938',
search: '' } },
type: '@@router/LOCATION_CHANGE' }
[2019-05-10 12:37:23:0306] [info] Function
[2019-05-10 12:37:23:0306] [info] Function
[2019-05-10 12:37:23:0329] [info] Action[UPDATE_NOT_AVAILABLE] { type: 'UPDATE_NOT_AVAILABLE' }
[2019-05-10 12:37:23:0380] [info] Migrations passed: 0
[2019-05-10 12:37:23:0394] [info] Action[APPLICATION_SHOULD_ACCEPT_AGREEMENT] { shouldAccept: false,
type: 'APPLICATION_SHOULD_ACCEPT_AGREEMENT' }
[2019-05-10 12:37:23:0402] [info] Function
[2019-05-10 12:37:23:0417] [info] Function
[2019-05-10 12:37:23:0464] [info] Action[UPDATE_RESTRICTION] { restrictionReason: 'No powershell available or is incompatible',
restrictionStatus: true,
type: 'UPDATE_RESTRICTION' }
[2019-05-10 12:37:23:0476] [info] Action[SHOW_DATA_PATH_CONTAINER] { dataPathError: '',
isVisibleDataPathContainer: false,
type: 'SHOW_DATA_PATH_CONTAINER' }
[2019-05-10 12:37:23:0609] [info] Action[APPLICATION_SHOULD_PROVIDE_LICENSE] { shouldProvideLicense: false,
type: 'APPLICATION_SHOULD_PROVIDE_LICENSE' }
[2019-05-10 12:37:23:0618] [info] Action[SHOW_LICENSE_CONTAINER] { isVisibleLicenseContainer: false,
type: 'SHOW_LICENSE_CONTAINER' }
[2019-05-10 12:37:23:0627] [info] Function
[2019-05-10 12:37:23:0627] [info] Action[APPLICATION_INIT_START] { type: 'APPLICATION_INIT_START' }
[2019-05-10 12:37:23:0636] [info] Action[APPLICATION_INIT_STEP_START] { step: 'SYSTEM_REQUIREMENTS',
type: 'APPLICATION_INIT_STEP_START' }
[2019-05-10 12:37:23:0827] [info] Action[SYSTEM_INFO] { systemInfo:
{ errorMessages: {},
requirementsFulfilled: true,
system: { OS: [Object] } },
type: 'SYSTEM_INFO' }
[2019-05-10 12:37:23:0837] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'SYSTEM_REQUIREMENTS',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-05-10 12:37:23:0847] [info] Action[APPLICATION_INIT_STEP_START] { step: 'NETWORK_PREPARE', type: 'APPLICATION_INIT_STEP_START' }
[2019-05-10 12:37:23:0865] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'NETWORK_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-05-10 12:37:23:0874] [info] Java download check
[2019-05-10 12:37:23:0884] [info] Check if java is extracted
[2019-05-10 12:37:23:0885] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Java 8 found' },
step: 'JAVA_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-05-10 12:37:23:0902] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'JAVA_PREPARE', type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-05-10 12:37:23:0912] [info] Action[APPLICATION_INIT_STEP_START] { step: 'NEO4J_PREPARE', type: 'APPLICATION_INIT_STEP_START' }
[2019-05-10 12:37:23:0921] [info] Function
[2019-05-10 12:37:23:0921] [info] Action[NEO4J_VERSIONS_LOADED] { type: 'NEO4J_VERSIONS_LOADED',
versions:
[ { releaseNotes: '', version: '3.5.5' },
{ releaseNotes: '', version: '3.4.13' },
{ releaseNotes: '', version: '3.3.9' } ] }
[2019-05-10 12:37:23:0948] [info] Action[NEO4J_VERSIONS_LOADED] { type: 'NEO4J_VERSIONS_LOADED',
versions: [ { version: '3.5.2' } ] }
[2019-05-10 12:37:23:0959] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Neo4j 3.5.2 found' },
step: 'NEO4J_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-05-10 12:37:23:0978] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'NEO4J_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-05-10 12:37:23:0987] [info] Action[APPLICATION_INIT_STEP_START] { step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_START' }
[2019-05-10 12:37:23:0995] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Restoring application state' },
step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-05-10 12:37:24:0007] [info] Action[APPLICATION_FOLLOWING_RUN] { type: 'APPLICATION_FOLLOWING_RUN' }
[2019-05-10 12:37:24:0039] [info] Action[PROJECTS_LOAD_ALL] { projects:
{ 'project-51b90484-d53e-46ba-ac7f-27c87cca2938':
{ createdAt: '2019-03-08T07:35:42.759Z',
id: 'project-51b90484-d53e-46ba-ac7f-27c87cca2938',
name: 'My Project' } },
type: 'PROJECTS_LOAD_ALL' }
[2019-05-10 12:37:24:0174] [info] Action[DATABASES_LOAD_ALL] { databases:
[ { doc: [Object],
id: 'database-b24a9faf-b101-41f2-a9e4-e3e51da6fd92' },
{ doc: [Object],
id: 'database-9a937b81-d3e7-4f16-aae9-213d2f25f40d' },
{ doc: [Object],
id: 'database-cd3de03a-fd7e-4b28-9fdb-211485f4ccaa' },
{ doc: [Object],
id: 'database-1ae88642-6eb1-414c-9d92-8fddde37143f' },
{ doc: [Object],
id: 'database-8c21e6ba-c4ea-4208-802e-0735ba1f4326' },
{ doc: [Object],
id: 'database-02173a62-d88b-4076-af9f-75e64af7261d' },
{ doc: [Object],
id: 'database-24b47fd0-15ca-48fb-b9e5-ebbfb74b164a' },
{ doc: [Object],
id: 'database-5702bcb3-ecd0-4186-a80c-9938ecd2c9ac' },
{ doc: [Object],
id: 'database-05511c0a-0240-4465-8694-cba05159fee0' } ],
type: 'DATABASES_LOAD_ALL' }
[2019-05-10 12:37:24:0201] [info] Action[PLUGINS_LOAD_ALL] { plugins:
{ 'database-02173a62-d88b-4076-af9f-75e64af7261d/apoc':
{ databaseId: 'database-02173a62-d88b-4076-af9f-75e64af7261d',
id: 'apoc',
version: '3.5.0.1' },
'database-1ae88642-6eb1-414c-9d92-8fddde37143f/apoc':
{ databaseId: 'database-1ae88642-6eb1-414c-9d92-8fddde37143f',
id: 'apoc',
version: '3.5.0.1' },
'database-24b47fd0-15ca-48fb-b9e5-ebbfb74b164a/apoc':
{ databaseId: 'database-24b47fd0-15ca-48fb-b9e5-ebbfb74b164a',
id: 'apoc',
version: '3.5.0.1' },
'database-5702bcb3-ecd0-4186-a80c-9938ecd2c9ac/apoc':
{ databaseId: 'database-5702bcb3-ecd0-4186-a80c-9938ecd2c9ac',
id: 'apoc',
version: '3.5.0.1' },
'database-8c21e6ba-c4ea-4208-802e-0735ba1f4326/apoc':
{ databaseId: 'database-8c21e6ba-c4ea-4208-802e-0735ba1f4326',
id: 'apoc',
version: '3.5.0.1' },
'database-9a937b81-d3e7-4f16-aae9-213d2f25f40d/apoc':
{ databaseId: 'database-9a937b81-d3e7-4f16-aae9-213d2f25f40d',
id: 'apoc',
version: '3.5.0.1' },
'database-b24a9faf-b101-41f2-a9e4-e3e51da6fd92/apoc':
{ databaseId: 'database-b24a9faf-b101-41f2-a9e4-e3e51da6fd92',
id: 'apoc',
version: '3.5.0.1' },
'database-cd3de03a-fd7e-4b28-9fdb-211485f4ccaa/apoc':
{ databaseId: 'database-cd3de03a-fd7e-4b28-9fdb-211485f4ccaa',
id: 'apoc',
version: '3.5.0.1' } },
type: 'PLUGINS_LOAD_ALL' }
[2019-05-10 12:37:24:0239] [info] Action[DISTRIBUTIONS_LOAD_ALL] { distributions: [ { edition: 'enterprise', version: '3.5.2' } ],
type: 'DISTRIBUTIONS_LOAD_ALL' }
[2019-05-10 12:37:24:0261] [info] Action[APPLICATION_SETTINGS_LOADED] { settings:
{ allowSendReports: true,
allowSendStats: true,
allowStoreCredentials: true,
alternativeNeo4JStarter: true,
defaultProtocol: true,
defaultProtocolRemember: false,
enableOfflineMode: false,
proxyHost: '',
proxyPacFileUrl: '',
proxyPort: 0,
proxyRemotePacFileUrl: '',
proxyType: 'NO_PROXY',
proxyUsername: '',
warnBeforeQuitting: true },
type: 'APPLICATION_SETTINGS_LOADED' }
[2019-05-10 12:37:24:0292] [info] Action[LICENSES_LOAD_ALL] { licenses:
{ '2ff566af-e70f-4f8c-8b6a-9eb1a20dddc5': { license: '' },
'a7442efc-98b6-4b11-b002-97ae7e3bcf09': { license: '' } },
type: 'LICENSES_LOAD_ALL' }
[2019-05-10 12:37:24:0319] [info] Function
[2019-05-10 12:37:24:0337] [info] Action[KARHU_ENTRY_GRAPH_LOAD] { payload: { next: { l: [Object] } },
type: 'KARHU_ENTRY_GRAPH_LOAD' }
[2019-05-10 12:37:24:0346] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Checking databases status' },
step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-05-10 12:37:24:0363] [info] Retrieving status for database[database-b24a9faf-b101-41f2-a9e4-e3e51da6fd92]
[2019-05-10 12:37:24:0372] [info] Retrieving status for database[database-9a937b81-d3e7-4f16-aae9-213d2f25f40d]
[2019-05-10 12:37:24:0379] [info] Retrieving status for database[database-cd3de03a-fd7e-4b28-9fdb-211485f4ccaa]
[2019-05-10 12:37:24:0380] [info] Retrieving status for database[database-1ae88642-6eb1-414c-9d92-8fddde37143f]
[2019-05-10 12:37:24:0386] [info] Retrieving status for database[database-8c21e6ba-c4ea-4208-802e-0735ba1f4326]
[2019-05-10 12:37:24:0387] [info] Retrieving status for database[database-02173a62-d88b-4076-af9f-75e64af7261d]
[2019-05-10 12:37:24:0394] [info] Retrieving status for database[database-24b47fd0-15ca-48fb-b9e5-ebbfb74b164a]
[2019-05-10 12:37:24:0395] [info] Retrieving status for database[database-5702bcb3-ecd0-4186-a80c-9938ecd2c9ac]
[2019-05-10 12:37:24:0401] [info] Retrieving status for database[database-05511c0a-0240-4465-8694-cba05159fee0]
[2019-05-10 12:37:24:0421] [info] Action[DATABASES_UPDATE_STATUSES] { statuses:
{ 'database-02173a62-d88b-4076-af9f-75e64af7261d': false,
'database-05511c0a-0240-4465-8694-cba05159fee0': false,
'database-1ae88642-6eb1-414c-9d92-8fddde37143f': false,
'database-24b47fd0-15ca-48fb-b9e5-ebbfb74b164a': false,
'database-5702bcb3-ecd0-4186-a80c-9938ecd2c9ac': false,
'database-8c21e6ba-c4ea-4208-802e-0735ba1f4326': false,
'database-9a937b81-d3e7-4f16-aae9-213d2f25f40d': false,
'database-b24a9faf-b101-41f2-a9e4-e3e51da6fd92': false,
'database-cd3de03a-fd7e-4b28-9fdb-211485f4ccaa': false },
type: 'DATABASES_UPDATE_STATUSES' }
[2019-05-10 12:37:24:0907] [info] Action[APPLICATION_SET_VERSION] { type: 'APPLICATION_SET_VERSION', version: '1.1.22' }
[2019-05-10 12:37:24:0909] [info] Action[APPLICATION_INIT_STEP_UPDATE] { payload: { name: 'Application prepared' },
step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_UPDATE' }
[2019-05-10 12:37:24:0918] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'APPLICATION_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-05-10 12:37:24:0933] [info] Action[APPLICATION_INIT_STEP_START] { step: 'GRAPH_APPS_PREPARE',
type: 'APPLICATION_INIT_STEP_START' }
[2019-05-10 12:37:24:0951] [info] Action[APPLICATION_INIT_STEP_COMPLETE] { step: 'GRAPH_APPS_PREPARE',
type: 'APPLICATION_INIT_STEP_COMPLETE' }
[2019-05-10 12:37:24:0962] [info] Action[APPLICATION_INIT_SUCCESS] { type: 'APPLICATION_INIT_SUCCESS' }
[2019-05-10 12:37:24:0963] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at t.getManifest (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:42674)

[2019-05-10 12:37:24:0985] [info] Graph Apps: Removing installed but not configured
[2019-05-10 12:37:25:0007] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at t.getManifest (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:42674)

[2019-05-10 12:37:25:0026] [info] Action[GRAPH_APPS_PREPARED] { graphApps:
[ { apiVersion: '^1.2.0',
appId: 'neo4j-browser',
appName: 'Neo4j Browser',
description:
'Neo4j Browser is the general purpose user interface for working with Neo4j. Query, visualize, administrate and monitor the database.',
entryPoint:
'file://C:\Users\afarooqui\.Neo4jDesktop\graphApps\neo4j-browser/dist/index.html',
graphAppType: 'LOCAL',
graphAppUrl: 'https://neo.jfrog.io/neo/api/npm/npm/neo4j-browser',
icons: [Array],
id: 'neo4j-browser-id',
licenseConfiguration: [Object],
links: [Object],
localConfiguration: [Object],
permissions: [Object] },
{ apiVersion: '^1.2.0',
appId: 'neo4j-bloom',
appName: 'Neo4j Bloom',
description:
'Neo4j Bloom is a business productivity application for interactive exploration of graph data.',
entryPoint:
'file://C:\Users\afarooqui\.Neo4jDesktop\graphApps\neo4j-bloom/dist/index.html',
graphAppType: 'LOCAL',
graphAppUrl: 'https://neo.jfrog.io/neo/api/npm/npm/neo4j-bloom',
icons: [Array],
id: 'neo4j-bloom-id',
licenseConfiguration: [Object],
links: [Object],
localConfiguration: [Object],
permissions: [Object] } ],
type: 'GRAPH_APPS_PREPARED' }
[2019-05-10 12:37:25:0058] [info] Action[GRAPH_APP_PERMISSIONS_UPDATED] { id: 'neo4j-browser-id',
permissions:
{ allowExecuteJava: true,
allowExecuteNode: true,
declaredPermissions: ,
graphAccess: 'ALL' },
type: 'GRAPH_APP_PERMISSIONS_UPDATED' }
[2019-05-10 12:37:25:0077] [info] Action[GRAPH_APP_PERMISSIONS_UPDATED] { id: 'neo4j-bloom-id',
permissions:
{ allowExecuteJava: true,
allowExecuteNode: true,
declaredPermissions: ,
graphAccess: 'ALL' },
type: 'GRAPH_APP_PERMISSIONS_UPDATED' }
[2019-05-10 12:37:25:0151] [info] Function
[2019-05-10 12:37:26:0398] [info] Function
[2019-05-10 12:37:26:0400] [info] Action[NEO4J_VERSIONS_LOADED] { type: 'NEO4J_VERSIONS_LOADED',
versions:
[ { releaseNotes: '', version: '3.5.5' },
{ releaseNotes: '', version: '3.5.4' },
{ releaseNotes: '', version: '3.5.3' },
{ releaseNotes: '', version: '3.5.2' },
{ releaseNotes: '', version: '3.5.1' },
{ releaseNotes: '', version: '3.5.0' },
{ releaseNotes: '', version: '3.5.0-rc01' },
{ releaseNotes: '', version: '3.5.0-beta03' },
{ releaseNotes: '', version: '3.5.0-beta02' },
{ releaseNotes: '', version: '3.5.0-beta01' },
{ releaseNotes: '', version: '3.5.0-alpha09' },
{ releaseNotes: '', version: '3.5.0-alpha08' },
{ releaseNotes: '', version: '3.5.0-alpha07' },
{ releaseNotes: '', version: '3.5.0-alpha06' },
{ releaseNotes: '', version: '3.5.0-alpha05' },
{ releaseNotes: '', version: '3.5.0-alpha04' },
{ releaseNotes: '', version: '3.5.0-alpha02' },
{ releaseNotes: '', version: '3.5.0-alpha01' },
{ releaseNotes: '', version: '3.4.13' },
{ releaseNotes: '', version: '3.4.12' },
{ releaseNotes: '', version: '3.4.11' },
{ releaseNotes: '', version: '3.4.10' },
{ releaseNotes: '', version: '3.4.9' },
{ releaseNotes: '', version: '3.4.8' },
{ releaseNotes: '', version: '3.4.7' },
{ releaseNotes: '', version: '3.4.6' },
{ releaseNotes: '', version: '3.4.5' },
{ releaseNotes: '', version: '3.4.4' },
{ releaseNotes: '', version: '3.4.1' },
{ releaseNotes: '', version: '3.4.0' },
{ releaseNotes: '', version: '3.4.0-rc02' },
{ releaseNotes: '', version: '3.4.0-rc01' },
{ releaseNotes: '', version: '3.4.0-beta02' },
{ releaseNotes: '', version: '3.4.0-beta01' },
{ releaseNotes: '', version: '3.4.0-alpha10' },
{ releaseNotes: '', version: '3.4.0-alpha09' },
{ releaseNotes: '', version: '3.4.0-alpha08' },
{ releaseNotes: '', version: '3.4.0-alpha07' },
{ releaseNotes: '', version: '3.4.0-alpha06' },
{ releaseNotes: '', version: '3.4.0-alpha05' },
{ releaseNotes: '', version: '3.4.0-alpha04' },
{ releaseNotes: '', version: '3.4.0-alpha03' },
{ releaseNotes: '', version: '3.4.0-alpha02' },
{ releaseNotes: '', version: '3.4.0-alpha01' },
{ releaseNotes: '', version: '3.3.9' },
{ releaseNotes: '', version: '3.3.7' },
{ releaseNotes: '', version: '3.3.6' },
{ releaseNotes: '', version: '3.3.5' },
{ releaseNotes: '', version: '3.3.4' },
{ releaseNotes: '', version: '3.3.3' },
{ releaseNotes: '', version: '3.3.2' },
{ releaseNotes: '', version: '3.3.1' },
{ releaseNotes: '', version: '3.3.0' },
{ releaseNotes: '', version: '3.3.0-rc1' },
{ releaseNotes: '', version: '3.3.0-beta02' },
{ releaseNotes: '', version: '3.3.0-beta01' },
{ releaseNotes: '', version: '3.3.0-alpha07' },
{ releaseNotes: '', version: '3.3.0-alpha06' },
{ releaseNotes: '', version: '3.3.0-alpha05' },
{ releaseNotes: '', version: '3.3.0-alpha04' },
{ releaseNotes: '', version: '3.3.0-alpha03' },
{ releaseNotes: '', version: '3.3.0-alpha02' },
{ releaseNotes: '', version: '3.3.0-alpha01' },
{ releaseNotes: '', version: '3.2.14' },
{ releaseNotes: '', version: '3.2.13' },
{ releaseNotes: '', version: '3.2.12' },
{ releaseNotes: '', version: '3.2.11' },
{ releaseNotes: '', version: '3.2.10' },
{ releaseNotes: '', version: '3.2.9' },
{ releaseNotes: '', version: '3.2.8' },
{ releaseNotes: '', version: '3.2.7' },
{ releaseNotes: '', version: '3.2.6' },
{ releaseNotes: '', version: '3.2.5' },
{ releaseNotes: '', version: '3.2.3' },
{ releaseNotes: '', version: '3.2.2' },
{ releaseNotes: '', version: '3.2.1' },
{ releaseNotes: '', version: '3.2.0' },
{ releaseNotes: '', version: '3.2.0-rc3' },
{ releaseNotes: '', version: '3.2.0-rc2' },
{ releaseNotes: '', version: '3.2.0-rc1' },
{ releaseNotes: '', version: '3.2.0-alpha08' },
{ releaseNotes: '', version: '3.2.0-alpha07' },
{ releaseNotes: '', version: '3.2.0-alpha06' },
{ releaseNotes: '', version: '3.2.0-alpha05' },
{ releaseNotes: '', version: '3.2.0-alpha04' },
{ releaseNotes: '', version: '3.2.0-alpha03' },
{ releaseNotes: '', version: '3.2.0-alpha02' },
{ releaseNotes: '', version: '3.2.0-alpha01' },
{ releaseNotes: '', version: '3.1.9' },
{ releaseNotes: '', version: '3.1.8' },
{ releaseNotes: '', version: '3.1.7' },
{ releaseNotes: '', version: '3.1.6' },
{ releaseNotes: '', version: '3.1.5' },
{ releaseNotes: '', version: '3.1.4' },
{ releaseNotes: '', version: '3.1.3' },
{ releaseNotes: '', version: '3.1.2' },
{ releaseNotes: '', version: '3.1.1' },
{ releaseNotes: '', version: '3.1.0' },
{ releaseNotes: '', version: '3.1.0-RC1' } ] }
[2019-05-10 12:37:40:0634] [error] Error: Max tries exceeded
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:39927)
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:40001)

[2019-05-10 12:37:41:0239] [info] Action[NEO4J_RELEASE_NOTES_LOADED]
[2019-05-10 12:38:00:0575] [error] Error: Max tries exceeded
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:39927)
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:40001)

[2019-05-10 12:38:20:0575] [error] Error: Max tries exceeded
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:39927)
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:40001)

[2019-05-10 12:38:40:0301] [error] Error: Max tries exceeded
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:39927)
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:40001)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-05-10 12:38:56:0451] [info] Checking online status...
[2019-05-10 12:39:00:0529] [error] Error: Max tries exceeded
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:39927)
at run (C:\Users\afarooqui\AppData\Local\Programs\neo4j-desktop\resources\app.asar\dist\main.prod.js:1:40001)

1 Like

yes,1.1.17does work well.

I have the same problem.

Neo4J is trying to access https://captive.apple.com and this service is down.

What's the solution to this issue? I just started with latest download 1.1.22 and am facing this problem. Already disappointed.

Hi Neo4j Team,
I have installed today Neo4j Desktop, Once I have Installed, I am also facing this issue. Could you please help me out to resolve this issue, I am using 1.1.22 version and also attached necessary details.

image
On Open developer tools it says
Desktop.a353c9ece9483d7f1566.bundle.js:141 [10:44:31:0025] Error: Max tries exceeded
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:39927)
at run (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:40001)
at process._tickCallback (internal/process/next_tick.js:68:7)
image