Initialization Error - DBMS failed to start: DBMS process terminated, see logs

Neo4j Graph Platform Desktop
1

Hi Team,

Installed Neo4j Desktop Setup 1.4.15 in Windows 10 64bits. Installation went well but while double clicking on Neo4j Desktop icon, during Initialization it gives error 'DBMS failed to start: DBMS process terminated, see logs..'

atttached: Neo4jDesktop_log.txt.

neo4j.log is empty as of now.

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can you please help me here.

Thank you!

Regards,
Parsottam

2

nobody helps you. I have the same error with you and nobody helps me haha

3

Hello @quan01011997123 and @pkhuva :slight_smile:

Can you try to launch Neo4j Desktop as administrator?

Best regards,
Cobra

4

Right click on the Neo4j Desktop icon and click on 'Run as Administrator'.

5

Hi all,

I also have the same error.

[2024-05-06 20:47:51.050] [info]  ● ● ● Starting Neo4j Desktop 1.5.9 @ Windows_NT 10.0.22635, 13th Gen Intel(R) Core(TM) i7-13850HX}
[2024-05-06 20:47:51.186] [info]  Initializing persistence
[2024-05-06 20:47:51.244] [info]  ● ● ● GraphQL server is running @ http://127.0.0.1:11001
[2024-05-06 20:47:51.284] [info]  Configuring crash reporting
[2024-05-06 20:47:51.290] [info]  Reading settings
[2024-05-06 20:47:51.295] [info]  PowerShell compatibility check
[2024-05-06 20:47:51.488] [info]  PowerShell version: 5. Required version: 5.
[2024-05-06 20:47:51.593] [info]  PowerShell language mode: FullLanguage
[2024-05-06 20:47:51.599] [info]  Reading bundled resources C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources
[2024-05-06 20:47:51.605] [info]  Distribution folder for java should exist
[2024-05-06 20:47:52.853] [info]  Will copy []
[2024-05-06 20:47:52.859] [info]  Distribution folder for neo4j should exist
[2024-05-06 20:47:54.303] [info]  Will copy []
[2024-05-06 20:47:54.306] [info]  Reading bundled resources C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources
[2024-05-06 20:47:54.329] [info]  Distribution folder for graphApps should exist
[2024-05-06 20:47:54.336] [info]  Will copy []
[2024-05-06 20:47:54.358] [info]  Copying C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources\offline\plugins to C:\Users\Daniel\AppData\Local\Neo4j\Relate\Cache\plugin
[2024-05-06 20:47:54.359] [info]  Copying C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources\offline\plugin-versions to C:\Users\Daniel\.Neo4jDesktop\relate-data\plugin-versions
[2024-05-06 20:47:54.369] [info]  Starting Nest application... NestFactory
[2024-05-06 20:47:54.376] [info]  AuthModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.376] [info]  MetricsModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.376] [info]  ConfigHostModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.376] [info]  WebModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.377] [info]  ConfigModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.377] [info]  ConfigModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.377] [info]  SystemModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.378] [info]  SystemModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.378] [info]  GraphQLSchemaBuilderModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.379] [info]  DesktopModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.379] [info]  FilesModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.379] [info]  HealthModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.379] [info]  DBMSModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.380] [info]  DBMSPluginsModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.380] [info]  DBModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.380] [info]  ExtensionModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.380] [info]  ProjectModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.380] [info]  GraphQLModule dependencies initialized InstanceLoader
[2024-05-06 20:47:54.445] [info]  Mapped {/graphql, POST} route GraphQLModule
[2024-05-06 20:47:54.467] [info]  Nest application successfully started NestApplication
[2024-05-06 20:47:54.468] [info]  ● ● ● Relate management API is running @ http://127.0.0.1:12089
[2024-05-06 20:47:54.468] [info]  Configuring proxy: NO_PROXY
[2024-05-06 20:47:56.288] [info]  Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2024-05-06 20:47:56.293] [info]  Online check response: 200 version: 1.5.9
files
[2024-05-06 20:47:56.297] [info]  Registering listener for protocolManager/arguments/changed
[2024-05-06 20:47:56.314] [info]  Opening main window
[2024-05-06 20:47:56.348] [error] Protocol Manager type error: url must be string. url = undefined
[2024-05-06 20:47:56.750] [info]  Registering IPC listeners
[2024-05-06 20:47:58.821] [info]  Initiating Mixpanel: Name = Desktop Project; pId = 2556a08ecb18f6fe0a0d5488e704927e ; uId = auth0|663861a94345b2d050c2ef05
[2024-05-06 20:47:58.832] [info]  Initiating Mixpanel: Name = Additional Project; pId = 4bfb2414ab973c741b6f067bf06d5575 ; uId = auth0|663861a94345b2d050c2ef05
[2024-05-06 20:47:58.836] [info]  Initiating Segment
[2024-05-06 20:47:59.089] [info]  Buffering metrics until application is online
[2024-05-06 20:48:01.241] [warn]  ERROR: {"error":"Fetch status [404]","url":"https://neo4j.com/release-notes/database/neo4j-4.1.13/"}
[2024-05-06 20:48:02.284] [info]  Retrieving status for DBMS[database-7fca14e8-38d5-43b5-a2fb-6aad2f513cba]
[2024-05-06 20:48:02.295] [info]  Retrieved status for DBMS[database-7fca14e8-38d5-43b5-a2fb-6aad2f513cba]: false
[2024-05-06 20:48:02.313] [warn]  Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
    at getManifest (C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3825:15)
    at async LocalProcessor.resolveConfig (C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4265:30)
    at async prepareToResolveGraphApp (C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3440:24)
    at async Promise.all (index 1)
    at async GraphAppAPIImpl.getGraphApps (C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3537:164)
[2024-05-06 20:48:02.425] [warn]  ERROR: {"error":"Fetch status [404]","url":"https://neo4j.com/release-notes/database/neo4j-4.1.13/"}
[2024-05-06 20:48:02.614] [info]  Graph Apps: Removing installed but not configured []
[2024-05-06 20:48:02.618] [warn]  Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
    at getManifest (C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3825:15)
    at async LocalProcessor.resolveConfig (C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4265:30)
    at async prepareToResolveGraphApp (C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3440:24)
    at async Promise.all (index 1)
    at async GraphAppAPIImpl.getGraphApps (C:\Users\Daniel\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3549:14)
[2024-05-06 20:48:03.641] [warn]  ERROR: {"error":"Fetch status [404]","url":"https://neo4j.com/release-notes/database/neo4j-4.1.13/"}
[2024-05-06 20:48:03.757] [info]  Graph App[neo4j-bloom-id]: Checking 2.11.0 for suitable desktop API version
[2024-05-06 20:48:03.760] [info]  Graph App[neo4j-bloom-id]: Version 2.11.0 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }
[2024-05-06 20:48:03.764] [info]  Graph App[neo4j-browser-id]: Checking 5.15.0 for suitable desktop API version
[2024-05-06 20:48:03.764] [info]  Graph App[neo4j-browser-id]: Version 5.15.0 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }
[2024-05-06 20:48:03.765] [info]  Graph App[8a45b9e2-7c97-4b45-bf11-d82da8ca2849]: Checking 1.6.0 for suitable desktop API version
[2024-05-06 20:48:03.765] [info]  Graph App[8a45b9e2-7c97-4b45-bf11-d82da8ca2849]: Version 1.6.0 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }
[2024-05-06 20:48:04.414] [info]  Retrieving status for DBMS[database-7fca14e8-38d5-43b5-a2fb-6aad2f513cba]
[2024-05-06 20:48:04.427] [info]  Retrieved status for DBMS[database-7fca14e8-38d5-43b5-a2fb-6aad2f513cba]: false
[2024-05-06 20:48:04.444] [info]  Checking ports
[2024-05-06 20:48:04.489] [info]  Starting Neo4j
[2024-05-06 20:48:04.489] [info]  Starting DBMS [database-7fca14e8-38d5-43b5-a2fb-6aad2f513cba] 'v5.12.0'
[2024-05-06 20:48:04.501] [info]  Retrieved status for DBMS[database-7fca14e8-38d5-43b5-a2fb-6aad2f513cba]: true
[2024-05-06 20:48:04.502] [info]  Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7687 }
[2024-05-06 20:48:04.503] [info]  Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7474 }
[2024-05-06 20:48:04.504] [info]  Neo4j @ 7687 is down. connect ECONNREFUSED 127.0.0.1:7687
[2024-05-06 20:48:04.505] [info]  Neo4j @ 7474 is down. connect ECONNREFUSED 127.0.0.1:7474
[2024-05-06 20:48:05.518] [info]  Retrieved status for DBMS[database-7fca14e8-38d5-43b5-a2fb-6aad2f513cba]: false

was installed and I have tried upgrading the DBMS to a newer version but the problem still exist. neo4js.log is also empty. Environment variables also did not contain anything related to chocolatey.

Windows 11 Pro
Neo4js Desktop:1.5.9
Movie DBMS:5.12
GDS Library: 2.6.5
APOC: 5.12
JDK: Orcacle 17