Neo4j Desktop can't start the database

ozanbicer · March 22, 2023, 7:32am

I'm new to graph database and Neo4j. Just downloaded the Neo4j Desktop v1.5.7 but I can't connect to any local database including the sample Movie DBMS from Neo4j desktop. I keep getting the "DBMS failed to start : DBMS process terminated, see logs.." error.
Desktop log says :
Neo4j @ 7474 is down. connect ECONNREFUSED 127.0.0.1:7474
Neo4j @ 7687 is down. connect ECONNREFUSED 127.0.0.1:7687

I tried everything suggested at this link. But none of them helped me out.Resolve Port Conflicts in Neo4j Desktop - Knowledge Base

I've also attached the "neo4j.log" screenshot, which is inside my database folder. In case it gives an idea about the problem.

Its frustrating to deal with problems from the get go. I would really appreciate the help.

elaine_rosenber · March 22, 2023, 11:17am

Hello @ozanbicer and welcome to the Neo4j Community!

I recommend restarting your system and seeing if the issue is resolved. You will need to shut down Neo4j Desktop before you shut down your system.

ozanbicer · March 22, 2023, 11:58am

Didn't work out.. I'm trying to solve the problem for 2 days. Whatever I do, I keep facing this error which I can't understand.

2023-03-22 11:44:37.393+0000 INFO Starting...
2023-03-22 11:44:38.741+0000 ERROR Failed to start Neo4j on localhost:7474.
org.neo4j.cypher.internal.options.InvalidCypherOption: DISABLED is not a valid option for parallelRuntimeSupport. Valid options are: disabled, all
at org.neo4j.cypher.internal.options.CypherOptionCompanion.invalidValueError(CypherOption.scala:146) ~[neo4j-cypher-config-5.3.0.jar:5.3.0]
at org.neo4j.cypher.internal.options.CypherOptionCompanion.$anonfun$fromValue$2(CypherOption.scala:140) ~[neo4j-cypher-config-5.3.0.jar:5.3.0]
at scala.Option.getOrElse(Option.scala:201) ~[scala-library-2.13.10.jar:?]
at
..
..
..
..
I've shared the whole error in my first entry.

Here, it says DISABLED is not a valid option for parallelRuntimeSupport. Valid options are: disabled, all.
Error log points to some files. (like neo4j-cypher-config-5.3.0.jar) But when I check these files with the find command (Ctrl+F), I don't see any "DISABLED". But I see "disabled".

elaine_rosenber · March 22, 2023, 5:47pm

Did you modify anything in the settings for the DBMS?

ozanbicer · March 23, 2023, 6:15am

After a while, yes. But the problem still occurs with the default settings.

elaine_rosenber · March 23, 2023, 3:00pm

Can you send the contents of your settings?

elaine_rosenber · March 23, 2023, 8:15pm

The problem has been identified. Until a new update of Neo4j Desktop is released here is the workaround. Add these values to your DBMS settings. The problem was identified as a language error where the locale has a dotless "i".

Add these settings:

server.jvm.additional=-Duser.country=US
server.jvm.additional=-Duser.language=en

ozanbicer · March 24, 2023, 6:25am

Yes, this worked out. Thank you very much for the help ma'am.

f2021376083 · March 16, 2024, 3:51am

At which specific point in settings should I add this code

kaustubh · July 24, 2024, 3:40pm

I am also getting the same error but the following is not working for me:

server.jvm.additional=-Duser.country=US
server.jvm.additional=-Duser.language=en

The problem is only for a particular database and all other are working fine.

for further clarification which logs should I share?
This is the neo4j.logs:

(Showing last 100 lines...)
Caused by: java.lang.NoSuchFieldError: V_5_1
	at org.neo4j.gds.compat._51.Neo4jProxyFactoryImpl.canLoad(Neo4jProxyFactoryImpl.java:32) ~[neo4j-graph-data-science-2.4.6.jar:?]
	at org.neo4j.gds.compat.ProxyUtil.lambda$loadProxyInfo$4(ProxyUtil.java:157) ~[graph-data-science-2.6.8.jar:?]
	at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:178) ~[?:?]
	at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:197) ~[?:?]
	at java.util.ServiceLoader$ProviderSpliterator.tryAdvance(ServiceLoader.java:1499) ~[?:?]
	at java.util.Spliterator.forEachRemaining(Spliterator.java:332) ~[?:?]
	at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509) ~[?:?]
	at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499) ~[?:?]
	at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:921) ~[?:?]
	at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234) ~[?:?]
	at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:682) ~[?:?]
	at org.neo4j.gds.compat.ProxyUtil.loadProxyInfo(ProxyUtil.java:161) ~[graph-data-science-2.6.8.jar:?]
	at org.neo4j.gds.compat.ProxyUtil.loadAndValidateProxyInfo(ProxyUtil.java:77) ~[graph-data-science-2.6.8.jar:?]
	at org.neo4j.gds.compat.ProxyUtil.lambda$findProxyInfo$0(ProxyUtil.java:63) ~[graph-data-science-2.6.8.jar:?]
	at java.util.concurrent.ConcurrentHashMap.computeIfAbsent(ConcurrentHashMap.java:1708) ~[?:?]
	at org.neo4j.gds.compat.ProxyUtil.findProxyInfo(ProxyUtil.java:61) ~[graph-data-science-2.6.8.jar:?]
	at org.neo4j.gds.compat.ProxyUtil.findProxy(ProxyUtil.java:52) ~[graph-data-science-2.6.8.jar:?]
	at org.neo4j.gds.compat.Neo4jProxy.<clinit>(Neo4jProxy.java:93) ~[graph-data-science-2.6.8.jar:?]
	at org.neo4j.gds.procedure.facade.GraphStoreCatalogProcedureFacadeExtension.newInstance(GraphStoreCatalogProcedureFacadeExtension.java:54) ~[neo4j-graph-data-science-2.4.6.jar:?]
	at org.neo4j.gds.procedure.facade.GraphStoreCatalogProcedureFacadeExtension.newInstance(GraphStoreCatalogProcedureFacadeExtension.java:40) ~[neo4j-graph-data-science-2.4.6.jar:?]
	at org.neo4j.kernel.extension.AbstractExtensions.newInstance(AbstractExtensions.java:125) ~[neo4j-kernel-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.extension.AbstractExtensions.init(AbstractExtensions.java:63) ~[neo4j-kernel-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.init(LifeSupport.java:318) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.lifecycle.LifeSupport.init(LifeSupport.java:57) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.lifecycle.LifeSupport.start(LifeSupport.java:86) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.graphdb.facade.DatabaseManagementServiceFactory.startDatabaseServer(DatabaseManagementServiceFactory.java:263) ~[neo4j-5.12.0.jar:5.12.0]
	... 8 more
2024-07-24 15:29:40.155+0000 INFO  Neo4j Server shutdown initiated by request
2024-07-24 15:29:40.156+0000 INFO  Stopped.
2024-07-24 15:36:46.226+0000 INFO  Running in daemon mode, all <Console> appenders will be suppressed:
2024-07-24 15:36:46.234+0000 INFO  Removing console appender 'ConsoleAppender' with target 'SYSTEM_OUT'.
2024-07-24 15:36:46.237+0000 INFO  Logging config in use: File '/Users/mac/Library/Application Support/Neo4j Desktop/Application/relate-data/dbmss/dbms-66d333e5-a6a9-4c53-a13e-f290ab09aab1/conf/user-logs.xml'
2024-07-24 15:36:46.253+0000 INFO  The license agreement was accepted with environment variable NEO4J_ACCEPT_LICENSE_AGREEMENT=yes when the Software was started.


2024-07-24 15:36:46.413+0000 WARN  Use of deprecated setting 'dbms.backup.enabled'. It is replaced by 'server.backup.enabled'.
2024-07-24 15:36:46.414+0000 WARN  Use of deprecated setting 'dbms.jvm.additional'. It is replaced by 'server.jvm.additional'.
2024-07-24 15:36:46.414+0000 WARN  Use of deprecated setting 'dbms.memory.pagecache.size'. It is replaced by 'server.memory.pagecache.size'.
2024-07-24 15:36:46.414+0000 WARN  Use of deprecated setting 'dbms.memory.heap.max_size'. It is replaced by 'server.memory.heap.max_size'.
2024-07-24 15:36:46.415+0000 WARN  Use of deprecated setting 'dbms.memory.heap.initial_size'. It is replaced by 'server.memory.heap.initial_size'.
2024-07-24 15:36:46.428+0000 INFO  Starting...
2024-07-24 15:36:51.019+0000 INFO  ======== Neo4j 5.12.0 ========
2024-07-24 15:36:51.056+0000 INFO  This instance is ServerId{cadb3586} (cadb3586-7473-4a08-b8fb-4745c175f4b6)
2024-07-24 15:36:51.093+0000 ERROR Failed to start Neo4j on localhost:7474.
java.lang.RuntimeException: Error starting Neo4j database server at /Users/mac/Library/Application Support/Neo4j Desktop/Application/relate-data/dbmss/dbms-66d333e5-a6a9-4c53-a13e-f290ab09aab1/data/databases
	at org.neo4j.graphdb.facade.DatabaseManagementServiceFactory.startDatabaseServer(DatabaseManagementServiceFactory.java:272) ~[neo4j-5.12.0.jar:5.12.0]
	at org.neo4j.graphdb.facade.DatabaseManagementServiceFactory.build(DatabaseManagementServiceFactory.java:208) ~[neo4j-5.12.0.jar:5.12.0]
	at com.neo4j.server.enterprise.EnterpriseDBMSProvider.createManagementService(EnterpriseDBMSProvider.java:39) ~[neo4j-enterprise-5.12.0.jar:5.12.0]
	at com.neo4j.server.enterprise.EnterpriseDBMSProvider.<init>(EnterpriseDBMSProvider.java:29) ~[neo4j-enterprise-5.12.0.jar:5.12.0]
	at com.neo4j.server.enterprise.EnterpriseDBMSFactory.createManagementService(EnterpriseDBMSFactory.java:19) ~[neo4j-enterprise-5.12.0.jar:5.12.0]
	at com.neo4j.server.enterprise.EnterpriseBootstrapper.createNeo(EnterpriseBootstrapper.java:25) ~[neo4j-enterprise-5.12.0.jar:5.12.0]
	at org.neo4j.server.NeoBootstrapper.start(NeoBootstrapper.java:187) [neo4j-5.12.0.jar:5.12.0]
	at org.neo4j.server.NeoBootstrapper.start(NeoBootstrapper.java:99) [neo4j-5.12.0.jar:5.12.0]
	at com.neo4j.server.enterprise.EnterpriseEntryPoint.main(EnterpriseEntryPoint.java:19) [neo4j-enterprise-5.12.0.jar:5.12.0]
Caused by: org.neo4j.kernel.lifecycle.LifecycleException: Component 'org.neo4j.kernel.extension.GlobalExtensions@31133b6e' failed to initialize. Please see the attached cause exception "V_5_1".
	at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.init(LifeSupport.java:335) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.lifecycle.LifeSupport.init(LifeSupport.java:57) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.lifecycle.LifeSupport.start(LifeSupport.java:86) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.graphdb.facade.DatabaseManagementServiceFactory.startDatabaseServer(DatabaseManagementServiceFactory.java:263) ~[neo4j-5.12.0.jar:5.12.0]
	... 8 more
Caused by: org.neo4j.kernel.extension.FailedToBuildExtensionException: Failed to build kernel extension Extension:GraphStoreCatalogProcedureFacadeExtension[gds.procedure_facade] because it is compiled with a reference to a class, method, or field, that is not in the class path: 'V_5_1'. The most common cause of this problem, is that Neo4j has been upgraded without also upgrading all installed extensions, such as APOC. Make sure that all of your extensions are build against your specific version of Neo4j.
	at org.neo4j.kernel.extension.ExtensionFailureStrategies.wrap(ExtensionFailureStrategies.java:56) ~[neo4j-kernel-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.extension.ExtensionFailureStrategies$1.handle(ExtensionFailureStrategies.java:68) ~[neo4j-kernel-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.extension.AbstractExtensions.init(AbstractExtensions.java:69) ~[neo4j-kernel-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.init(LifeSupport.java:318) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.lifecycle.LifeSupport.init(LifeSupport.java:57) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.lifecycle.LifeSupport.start(LifeSupport.java:86) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.graphdb.facade.DatabaseManagementServiceFactory.startDatabaseServer(DatabaseManagementServiceFactory.java:263) ~[neo4j-5.12.0.jar:5.12.0]
	... 8 more
Caused by: java.lang.NoSuchFieldError: V_5_1
	at org.neo4j.gds.compat._51.Neo4jProxyFactoryImpl.canLoad(Neo4jProxyFactoryImpl.java:32) ~[neo4j-graph-data-science-2.4.6.jar:?]
	at org.neo4j.gds.compat.ProxyUtil.lambda$loadProxyInfo$4(ProxyUtil.java:157) ~[graph-data-science-2.6.8.jar:?]
	at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:178) ~[?:?]
	at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:197) ~[?:?]
	at java.util.ServiceLoader$ProviderSpliterator.tryAdvance(ServiceLoader.java:1499) ~[?:?]
	at java.util.Spliterator.forEachRemaining(Spliterator.java:332) ~[?:?]
	at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509) ~[?:?]
	at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499) ~[?:?]
	at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:921) ~[?:?]
	at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234) ~[?:?]
	at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:682) ~[?:?]
	at org.neo4j.gds.compat.ProxyUtil.loadProxyInfo(ProxyUtil.java:161) ~[graph-data-science-2.6.8.jar:?]
	at org.neo4j.gds.compat.ProxyUtil.loadAndValidateProxyInfo(ProxyUtil.java:77) ~[graph-data-science-2.6.8.jar:?]
	at org.neo4j.gds.compat.ProxyUtil.lambda$findProxyInfo$0(ProxyUtil.java:63) ~[graph-data-science-2.6.8.jar:?]
	at java.util.concurrent.ConcurrentHashMap.computeIfAbsent(ConcurrentHashMap.java:1708) ~[?:?]
	at org.neo4j.gds.compat.ProxyUtil.findProxyInfo(ProxyUtil.java:61) ~[graph-data-science-2.6.8.jar:?]
	at org.neo4j.gds.compat.ProxyUtil.findProxy(ProxyUtil.java:52) ~[graph-data-science-2.6.8.jar:?]
	at org.neo4j.gds.compat.Neo4jProxy.<clinit>(Neo4jProxy.java:93) ~[graph-data-science-2.6.8.jar:?]
	at org.neo4j.gds.procedure.facade.GraphStoreCatalogProcedureFacadeExtension.newInstance(GraphStoreCatalogProcedureFacadeExtension.java:54) ~[neo4j-graph-data-science-2.4.6.jar:?]
	at org.neo4j.gds.procedure.facade.GraphStoreCatalogProcedureFacadeExtension.newInstance(GraphStoreCatalogProcedureFacadeExtension.java:40) ~[neo4j-graph-data-science-2.4.6.jar:?]
	at org.neo4j.kernel.extension.AbstractExtensions.newInstance(AbstractExtensions.java:125) ~[neo4j-kernel-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.extension.AbstractExtensions.init(AbstractExtensions.java:63) ~[neo4j-kernel-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.init(LifeSupport.java:318) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.lifecycle.LifeSupport.init(LifeSupport.java:57) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.kernel.lifecycle.LifeSupport.start(LifeSupport.java:86) ~[neo4j-common-5.12.0.jar:5.12.0]
	at org.neo4j.graphdb.facade.DatabaseManagementServiceFactory.startDatabaseServer(DatabaseManagementServiceFactory.java:263) ~[neo4j-5.12.0.jar:5.12.0]
	... 8 more
2024-07-24 15:36:51.104+0000 INFO  Neo4j Server shutdown initiated by request
2024-07-24 15:36:51.106+0000 INFO  Stopped.

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Neo4j Desktop can't start the database

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