Cannot start local DBMS in Neo4j desktop 1.5.9.91 on Windows 10, logs attached

Neo4j Graph Platform Desktop
,
1

Hi I am working at a bank and have my IT department installed Neo4j Desktop for me. However after creating a local DBMS and trying to start it, the following issue shows up:
image
And the corresponding logs in .Neo4jDesktop/logs are:
[2024-04-17 17:37:22.631] [info] Retrieving status for DBMS[database-ed7c6fa0-84da-4d84-836d-6f85bda63ead]
[2024-04-17 17:37:22.642] [info] Retrieved status for DBMS[database-ed7c6fa0-84da-4d84-836d-6f85bda63ead]: false
[2024-04-17 17:37:22.657] [info] Checking ports
[2024-04-17 17:37:22.702] [info] Starting Neo4j
[2024-04-17 17:37:22.703] [info] Starting DBMS [database-ed7c6fa0-84da-4d84-836d-6f85bda63ead] 'v5.12.0'
[2024-04-17 17:37:22.737] [info] Retrieved status for DBMS[database-ed7c6fa0-84da-4d84-836d-6f85bda63ead]: true
[2024-04-17 17:37:22.739] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7687 }
[2024-04-17 17:37:22.741] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7474 }
[2024-04-17 17:37:22.742] [info] Neo4j @ 7687 is down. connect ECONNREFUSED 127.0.0.1:7687
[2024-04-17 17:37:22.744] [info] Neo4j @ 7474 is down. connect ECONNREFUSED 127.0.0.1:7474
[2024-04-17 17:37:23.762] [info] Retrieved status for DBMS[database-ed7c6fa0-84da-4d84-836d-6f85bda63ead]: true
[2024-04-17 17:37:23.764] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7687 }
[2024-04-17 17:37:23.765] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7474 }
[2024-04-17 17:37:23.766] [info] Neo4j @ 7687 is down. connect ECONNREFUSED 127.0.0.1:7687
[2024-04-17 17:37:23.767] [info] Neo4j @ 7474 is down. connect ECONNREFUSED 127.0.0.1:7474
[2024-04-17 17:37:24.795] [info] Retrieved status for DBMS[database-ed7c6fa0-84da-4d84-836d-6f85bda63ead]: true
[2024-04-17 17:37:24.799] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7687 }
[2024-04-17 17:37:24.799] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7474 }
[2024-04-17 17:37:24.801] [info] Neo4j @ 7687 is down. connect ECONNREFUSED 127.0.0.1:7687
[2024-04-17 17:37:24.801] [info] Neo4j @ 7474 is down. connect ECONNREFUSED 127.0.0.1:7474
[2024-04-17 17:37:25.812] [info] Retrieved status for DBMS[database-ed7c6fa0-84da-4d84-836d-6f85bda63ead]: true
[2024-04-17 17:37:25.817] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7687 }
[2024-04-17 17:37:25.817] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7474 }
[2024-04-17 17:37:25.819] [info] Neo4j @ 7687 is down. connect ECONNREFUSED 127.0.0.1:7687
[2024-04-17 17:37:25.820] [info] Neo4j @ 7474 is down. connect ECONNREFUSED 127.0.0.1:7474
[2024-04-17 17:37:26.832] [info] Retrieved status for DBMS[database-ed7c6fa0-84da-4d84-836d-6f85bda63ead]: false
[2024-04-17 17:37:26.833] [info] Buffering metrics until application is online
[2024-04-17 17:37:26.833] [info] Buffering metrics until application is online
[2024-04-17 17:37:26.835] [info] Buffering metrics until application is online
[2024-04-17 17:37:26.836] [info] Buffering metrics until application is online
[2024-04-17 17:37:26.869] [info] Buffering metrics until application is online
[2024-04-17 17:37:26.869] [info] Buffering metrics until application is online

And there is a warning message in neo4j-relate.txt
WARNING: Unable to determine Java Version

Can someone help with this issue?

2

Can you also share the database logs themselves?
Perhaps it's a permission problem?

3

Do you mean the neo4j DBMS log?
if so there's only a warning message: WARNING: Unable to determine Java Version

4

No other output? Then the server doesn't to seem to have started.