Fails to Connect to Aura DB: Browser Works, but Python Fails

Neo4j Graph Platform Aura & Cloud
1

I am encountering an issue where I can connect to our Neo4j Aura database using a web browser without any problems. However, when trying to connect via Python code using Neo4j version 5.23.1, the connection fails. Network tests suggest a potential SSL/TLS connection issue.

neo4j.exceptions.ServiceUnavailable: Unable to retrieve routing information

* schannel: disabled automatic use of client certificate
* ALPN: curl offers http/1.1
* Recv failure: Connection was reset
* schannel: failed to receive handshake, SSL/TLS connection failed
* Closing connection
* schannel: shutting down SSL/TLS connection with 1fa04b5f.databases.neo4j.io port 7687
* Send failure: Connection was reset
* schannel: failed to send close msg: Failed sending data to the peer (bytes written: -1)
curl: (35) Recv failure: Connection was reset
2

Hello, can you share the connection URI you're using in your Python program?
The Python driver only supports the Bolt protocol, whereas Neo4j browser (through the JavaScript driver) also supports Websockets over HTTP.