/var/lib/neo4j/data/databases/graph.db/store_lock Please ensure no other process is using this database, and that the directory is writable

Hi Team,

We are trying to start the database but we get the log.Please can you suggest what went wrong.

Below log file:
bash-4.4# neo4j start
Active database: graph.db
Directories in use:
home: /var/lib/neo4j
config: /var/lib/neo4j/conf
logs: /var/lib/neo4j/logs
plugins: /var/lib/neo4j/plugins
import: /var/lib/neo4j/import
data: /var/lib/neo4j/data
certificates: /var/lib/neo4j/certificates
run: /var/lib/neo4j/run
Starting Neo4j.
Started neo4j (pid 530). It is available at http://0.0.0.0:7474/
There may be a short delay until the server is ready.
See /var/lib/neo4j/logs/neo4j.log for current status.
bash-4.4# cat /var/lib/neo4j/logs/neo4j.log
2020-04-09 07:47:54.620+0000 INFO ======== Neo4j 3.4.4 ========
2020-04-09 07:47:54.658+0000 INFO Starting...
2020-04-09 07:47:56.095+0000 INFO Initiating metrics...
2020-04-09 07:47:56.336+0000 ERROR Failed to start Neo4j: Starting Neo4j failed: Component 'org.neo4j.server.database.LifecycleManagingDatabase@275fe372' was successfully initialized, but failed to start. Please see the attached cause exception "Store and its lock file has been locked by another process: /var/lib/neo4j/data/databases/graph.db/store_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access)". Starting Neo4j failed: Component 'org.neo4j.server.database.LifecycleManagingDatabase@275fe372' was successfully initialized, but failed to start. Please see the attached cause exception "Store and its lock file has been locked by another process: /var/lib/neo4j/data/databases/graph.db/store_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access)".
org.neo4j.server.ServerStartupException: Starting Neo4j failed: Component 'org.neo4j.server.database.LifecycleManagingDatabase@275fe372' was successfully initialized, but failed to start. Please see the attached cause exception "Store and its lock file has been locked by another process: /var/lib/neo4j/data/databases/graph.db/store_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access)".
at org.neo4j.server.exception.ServerStartupErrors.translateToServerStartupError(ServerStartupErrors.java:68)
at org.neo4j.server.AbstractNeoServer.start(AbstractNeoServer.java:220)
at org.neo4j.server.ServerBootstrapper.start(ServerBootstrapper.java:111)
at org.neo4j.server.ServerBootstrapper.start(ServerBootstrapper.java:79)
at com.neo4j.server.enterprise.CommercialEntryPoint.main(CommercialEntryPoint.java:22)
Caused by: org.neo4j.kernel.lifecycle.LifecycleException: Component 'org.neo4j.server.database.LifecycleManagingDatabase@275fe372' was successfully initialized, but failed to start. Please see the attached cause exception "Store and its lock file has been locked by another process: /var/lib/neo4j/data/databases/graph.db/store_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access)".
at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.start(LifeSupport.java:466)
at org.neo4j.kernel.lifecycle.LifeSupport.start(LifeSupport.java:107)
at org.neo4j.server.AbstractNeoServer.start(AbstractNeoServer.java:212)
... 3 more
Caused by: java.lang.RuntimeException: Error starting org.neo4j.kernel.impl.factory.GraphDatabaseFacadeFactory, /var/lib/neo4j/data/databases/graph.db
at org.neo4j.kernel.impl.factory.GraphDatabaseFacadeFactory.initFacade(GraphDatabaseFacadeFactory.java:212)
at org.neo4j.kernel.enterprise.EnterpriseGraphDatabase.(EnterpriseGraphDatabase.java:39)
at org.neo4j.server.enterprise.OpenEnterpriseNeoServer.lambda$static$1(OpenEnterpriseNeoServer.java:78)
at org.neo4j.server.database.LifecycleManagingDatabase.start(LifecycleManagingDatabase.java:88)
at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.start(LifeSupport.java:445)
... 5 more
Caused by: org.neo4j.kernel.lifecycle.LifecycleException: Component 'org.neo4j.kernel.internal.locker.StoreLockerLifecycleAdapter@44828f6b' was successfully initialized, but failed to start. Please see the attached cause exception "Store and its lock file has been locked by another process: /var/lib/neo4j/data/databases/graph.db/store_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access)".
at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.start(LifeSupport.java:466)
at org.neo4j.kernel.lifecycle.LifeSupport.start(LifeSupport.java:107)
at org.neo4j.kernel.impl.factory.GraphDatabaseFacadeFactory.initFacade(GraphDatabaseFacadeFactory.java:208)
... 9 more
Caused by: org.neo4j.kernel.StoreLockException: Store and its lock file has been locked by another process: /var/lib/neo4j/data/databases/graph.db/store_lock. Please ensure no other process is using this database, and that the directory is writable (required even for read-only access)
at org.neo4j.kernel.internal.locker.StoreLocker.storeLockException(StoreLocker.java:117)
at org.neo4j.kernel.internal.locker.StoreLocker.checkLock(StoreLocker.java:93)
at org.neo4j.kernel.internal.locker.GlobalStoreLocker.checkLock(GlobalStoreLocker.java:60)
at org.neo4j.kernel.internal.locker.StoreLockerLifecycleAdapter.start(StoreLockerLifecycleAdapter.java:36)
at org.neo4j.kernel.lifecycle.LifeSupport$LifecycleInstance.start(LifeSupport.java:445)
... 11 more
2020-04-09 07:47:56.337+0000 INFO Neo4j Server shutdown initiated by request

I recently had a similar error when starting neo4j as a service. It turns out that the /var/lib/neo4j folder did not have the correct permissions set

Use this command to check the directory permissions:

 ls -l /var/lib/neo4j

You should see the following permissions for all 4 directories:

 drwxr-xr-x.  neo4j neo4j 

In my case, the directory was owned by root and not neo4j. Use the following to fix:

chown -R neo4j:neo4j /var/lib/neo4j