Updater Error Message

Neo4j Graph Platform Desktop
1

I am getting the following Error Message that halts the graph process so I have to repeatedly close it. Is there any setup to stop its interruptions

image

2

I'm assuming this is an error in Neo4j Desktop? Or is this the Browser or some other app?

Can you also let us know your OS name and version, and the version of the application you're using?

3

Hello Andrew,

Here are my answers:

  • It is a Neo4j Desktop software error. The program is interfaced with Chrome browser but this error appears on the software window.
  • Windows 10
  • "About" says Version: 1.1.13 (I tried to update it but the new version was crashing and I had to uninstall all and reinstall this version again) - would appreciate your guidance on the version as well
4

1.1.13 is an old version, we wouldn't recommend that you stay on it. The current version is 1.2.1.

You should download the latest version from our Neo4j Desktop downloads page

5

Hi Andrew,

Thank you for your help. I just updated to 1.2.1. Unlike in the past, I do not have had any problems so far.

Best regards,
Mansour

1 Like
6

Andrew,

I thought you might like to see the following error message on 1.2.1

image

However, the database was not stopped

7

Yet another error

image

8

Can you please share the logs of the Desktop and create an issue at GitHub - neo4j-devtools/neo4j-desktop: The Neo4j Graph Platform, on your desktop OS.?

You can find the logs here:

9

2019-08-28 17:49:55.171+0000 INFO Started.
2019-08-28 17:49:55.968+0000 INFO Mounted REST API at: /db/manage
2019-08-28 17:49:56.186+0000 INFO Server thread metrics have been registered successfully
2019-08-28 17:49:57.812+0000 INFO Remote interface available at http://localhost:7474/
2019-08-28 17:50:06.985+0000 WARN The client is unauthorized due to authentication failure.
2019-08-28 18:12:29.023+0000 WARN ha.pull_interval is deprecated.
2019-08-28 18:12:29.163+0000 INFO ======== Neo4j 3.5.0 ========
2019-08-28 18:12:29.163+0000 INFO Starting...
2019-08-28 18:12:33.086+0000 INFO Initiating metrics...
2019-08-28 18:12:39.010+0000 INFO Sending metrics to CSV file at C:\Users.Neo4jDesktop\neo4jDatabases\database-bda45fe4-2519-4bce-9fef-295128e8c050\installation-3.5.0\metrics
2019-08-28 18:12:41.417+0000 INFO Bolt enabled on 127.0.0.1:7687.
2019-08-28 18:12:43.042+0000 WARN Server thread metrics not available (missing neo4j.server.threads.jetty.all)
2019-08-28 18:12:43.058+0000 WARN Server thread metrics not available (missing neo4j.server.threads.jetty.idle)
2019-08-28 18:12:52.952+0000 INFO Started.
2019-08-28 18:12:53.733+0000 INFO Mounted REST API at: /db/manage
2019-08-28 18:12:53.983+0000 INFO Server thread metrics have been registered successfully
2019-08-28 18:12:55.562+0000 INFO Remote interface available at http://localhost:7474/
2019-08-28 18:13:06.837+0000 WARN The client is unauthorized due to authentication failure.
2019-08-28 18:14:01.550+0000 WARN The client is unauthorized due to authentication failure.

10

Mansour,

When I have run into a Neo4j Browser damaged error, I delete the GraphApps folder in the installation (with Desktop stopped). Then when I open Desktop, it re-installs the graph apps.

Elaine

11

I rebooted the computer and the problem went away.