I got the upgrade notification that a new version of Bloom (V2.6.1) is available. When I try to install the update on my work computer, it doesn't install. The error log says it is unable to locate the file. However when I try to perform the same installation on my personal computer it worked just fine. I tried disabling the VPN and that didn't make a difference. Any thing else I should try before contacting our IT folks?
Can you please share the desktop logs?
And did you see these troubleshooting tips?
Here is the screenshot I get informing me about the Bloom update.
After I click the Update button the installation fails. When I click on "View Error Log" it shows the following:
Here is the log file from this morning.
------------ start of log file ------------------
[2023-02-21 11:24:45.484] [info] ● ● ● Starting Neo4j Desktop 1.5.7 @ Windows_NT 10.0.22621, Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz}
[2023-02-21 11:24:45.864] [info] Initializing persistence
[2023-02-21 11:24:45.970] [info] ● ● ● GraphQL server is running @ http://127.0.0.1:11001
[2023-02-21 11:24:46.083] [info] Configuring crash reporting
[2023-02-21 11:24:46.085] [info] Reading settings
[2023-02-21 11:24:46.085] [info] PowerShell compatibility check
[2023-02-21 11:24:46.527] [info] PowerShell version: 5. Required version: 5.
[2023-02-21 11:24:46.693] [info] PowerShell language mode: FullLanguage
[2023-02-21 11:24:46.695] [info] Reading bundled resources C:\Program Files\Neo4j Desktop\resources
[2023-02-21 11:24:46.696] [info] Reading bundled resources C:\Program Files\Neo4j Desktop\resources
[2023-02-21 11:24:46.733] [info] Source directory C:\Program Files\Neo4j Desktop\resources\offline\plugins does not exist, skipping copy to C:\Users\mbandor\AppData\Local\Neo4j\Relate\Cache\plugin
[2023-02-21 11:24:46.733] [info] Source directory C:\Program Files\Neo4j Desktop\resources\offline\plugin-versions does not exist, skipping copy to C:\Users\mbandor.Neo4jDesktop\relate-data\plugin-versions
[2023-02-21 11:24:46.887] [warn] Could not link DBMS to Relate. Installation path does not exist. {
id: '47da748a-900b-40bd-b499-2e5a391796f6',
version: '4.3.5',
installationRoot: 'C:\Users\mbandor\.Neo4jDesktop\neo4jDatabases\47da748a-900b-40bd-b499-2e5a391796f6\installation-4.3.5'
}
[2023-02-21 11:24:46.894] [info] Starting Nest application... NestFactory
[2023-02-21 11:24:46.904] [info] AuthModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.905] [info] MetricsModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.905] [info] ConfigHostModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.905] [info] WebModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.906] [info] ConfigModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.906] [info] ConfigModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.906] [info] SystemModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.907] [info] SystemModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.908] [info] GraphQLSchemaBuilderModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.908] [info] DesktopModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.909] [info] FilesModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.909] [info] HealthModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.909] [info] DBMSModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.909] [info] DBMSPluginsModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.910] [info] DBModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.910] [info] ExtensionModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.910] [info] ProjectModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.911] [info] GraphQLModule dependencies initialized InstanceLoader
[2023-02-21 11:24:46.993] [info] Mapped {/graphql, POST} route GraphQLModule
[2023-02-21 11:24:47.026] [info] Nest application successfully started NestApplication
[2023-02-21 11:24:47.027] [info] ● ● ● Relate management API is running @ http://127.0.0.1:12067
[2023-02-21 11:24:47.027] [info] Configuring proxy: NO_PROXY
[2023-02-21 11:24:47.074] [info] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2023-02-21 11:24:47.677] [info] Online check response: 200 version: 1.5.7
files
[2023-02-21 11:24:47.678] [info] Registering listener for protocolManager/arguments/changed
[2023-02-21 11:24:47.688] [info] Opening main window
[2023-02-21 11:24:47.734] [error] Protocol Manager type error: url must be string. url = undefined
[2023-02-21 11:24:48.036] [info] Registering IPC listeners
[2023-02-21 11:24:48.036] [info] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2023-02-21 11:24:48.425] [info] Online check response: 200 version: 1.5.7
files
[2023-02-21 11:24:50.408] [info] Initiating Mixpanel: Name = Desktop Project; pId = 2556a08ecb18f6fe0a0d5488e704927e ; uId = auth0|60c101ccb9ed5800703cb8cd
[2023-02-21 11:24:50.432] [info] Initiating Mixpanel: Name = Additional Project; pId = 4bfb2414ab973c741b6f067bf06d5575 ; uId = auth0|60c101ccb9ed5800703cb8cd
[2023-02-21 11:24:50.434] [info] Initiating Segment
[2023-02-21 11:24:53.071] [info] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2023-02-21 11:24:53.074] [info] Buffering metrics until application is online
[2023-02-21 11:24:53.075] [info] Buffering metrics until application is online
[2023-02-21 11:24:53.075] [info] Buffering metrics until application is online
[2023-02-21 11:24:53.366] [info] Online check response: 200 version: 1.5.7
files
[2023-02-21 11:24:53.842] [error] Failed to send event to Additional Project mixpanel {
event: 'platform-started',
properties: {
graphPlatformId: 'neo4j-desktop',
graphPlatformVersion: '1.5.7',
platform: 'win32',
platformVersion: '10.0.22621',
distinct_id: 'auth0|60c101ccb9ed5800703cb8cd',
appId: 'neo4j-desktop',
appVersion: '1.5.7',
userAgent: 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Neo4jDesktop/1.5.7 Chrome/102.0.5005.167 Electron/19.1.1 Safari/537.36',
isFirstRun: false,
token: '4bfb2414ab973c741b6f067bf06d5575',
mp_lib: 'node'
}
}
[2023-02-21 11:24:53.845] [error] Failed to send event to Desktop Project mixpanel {
event: 'platform-started',
properties: {
graphPlatformId: 'neo4j-desktop',
graphPlatformVersion: '1.5.7',
platform: 'win32',
platformVersion: '10.0.22621',
distinct_id: 'auth0|60c101ccb9ed5800703cb8cd',
appId: 'neo4j-desktop',
appVersion: '1.5.7',
userAgent: 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Neo4jDesktop/1.5.7 Chrome/102.0.5005.167 Electron/19.1.1 Safari/537.36',
isFirstRun: false,
token: '2556a08ecb18f6fe0a0d5488e704927e',
mp_lib: 'node'
}
}
[2023-02-21 11:24:54.123] [error] Failed to send event to segment {
anonymousId: '233183fe-c3a4-46a4-bc96-4c000a6f6037',
event: 'DESK_PLATFORM_STARTED',
properties: {
platform: 'win32',
userAgent: 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Neo4jDesktop/1.5.7 Chrome/102.0.5005.167 Electron/19.1.1 Safari/537.36',
isFirstRun: false
}
} unable to get local issuer certificate
[2023-02-21 11:24:54.397] [info] undefined
[2023-02-21 11:24:54.872] [info] undefined
[2023-02-21 11:24:54.973] [info] undefined
[2023-02-21 11:24:54.976] [info] undefined
[2023-02-21 11:24:54.995] [info] undefined
[2023-02-21 11:24:55.090] [info] undefined
[2023-02-21 11:24:55.116] [info] undefined
[2023-02-21 11:24:55.119] [info] undefined
[2023-02-21 11:24:55.256] [info] undefined
[2023-02-21 11:24:55.574] [info] undefined
[2023-02-21 11:24:55.585] [info] undefined
[2023-02-21 11:24:55.654] [info] undefined
[2023-02-21 11:24:55.681] [info] undefined
[2023-02-21 11:24:56.564] [warn] Failed to get DBMS path through Relate Error: Relate DBMS with tag neo4j-desktop-dbms-47da748a-900b-40bd-b499-2e5a391796f6 not found
at C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:13613:15
at Maybe.getOrElse (C:\Program Files\Neo4j Desktop\resources\app.asar\node_modules@relate\types\dist\monads\monad.js:102:46)
at Maybe.getOrElse (C:\Program Files\Neo4j Desktop\resources\app.asar\node_modules@relate\types\dist\monads\primitive\maybe.monad.js:92:22)
at getRelateDbms (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:13612:24)
at async neo4jPath (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:10196:22)
at async Object.exists (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:8455:69)
[2023-02-21 11:24:56.577] [info] Retrieving status for DBMS[database-c8a78f79-8494-49f3-be04-8cc1270ba141]
[2023-02-21 11:24:56.578] [info] Retrieving status for DBMS[database-3d058bb7-a412-450f-9910-7b7fdff9eb5b]
[2023-02-21 11:24:56.579] [info] Retrieving status for DBMS[database-cdbf89e9-c514-4cd6-98ea-1fc79e7ddc57]
[2023-02-21 11:24:56.582] [info] Retrieving status for DBMS[database-4bf10d77-42da-4a57-8218-d7ff429a8df0]
[2023-02-21 11:24:56.583] [info] Retrieving status for DBMS[database-3d1fbf9d-5dc6-4d6e-b236-6dcedf2df4d4]
[2023-02-21 11:24:56.585] [info] Retrieving status for DBMS[database-5163646e-37ad-409d-bae2-2b314ba13139]
[2023-02-21 11:24:56.586] [info] Retrieving status for DBMS[database-f931ce53-fdaa-4f3a-9ca5-4b4f8b75a1e6]
[2023-02-21 11:24:56.587] [info] Retrieving status for DBMS[database-0bd62ad7-9ee9-4b35-a960-ed1ac7306535]
[2023-02-21 11:24:56.588] [info] Retrieving status for DBMS[f3071efb-619c-4d73-a976-34d6965e2e87]
[2023-02-21 11:24:56.589] [info] Retrieving status for DBMS[database-fa9ff4ef-0a81-429b-8444-ccc5070811de]
[2023-02-21 11:24:56.590] [info] Retrieving status for DBMS[database-cfbde4fa-6b00-41e2-bd9e-0ca4f5bf5511]
[2023-02-21 11:24:56.592] [info] Retrieving status for DBMS[database-4c5b94e5-8d4c-4f08-a978-10348bec0017]
[2023-02-21 11:24:56.594] [info] Retrieving status for DBMS[database-ddcdda7b-8447-4383-9106-22616d52c494]
[2023-02-21 11:24:56.596] [info] Retrieving status for DBMS[database-01b1657b-2111-4d36-99f9-3fb1dcc79e9a]
[2023-02-21 11:24:56.599] [info] Retrieving status for DBMS[database-6ea33e21-18de-4d6f-9ac0-0820d839d63a]
[2023-02-21 11:24:56.601] [info] Retrieving status for DBMS[database-3b056f2a-80a2-4fa9-ac98-7db5179808e9]
[2023-02-21 11:24:56.603] [info] Retrieving status for DBMS[database-f0da9c57-80af-410f-ba36-40c2d6629eb4]
[2023-02-21 11:24:56.605] [info] Retrieving status for DBMS[database-aeb3697b-d236-4665-9745-13d969ff1db3]
[2023-02-21 11:24:56.606] [info] Retrieving status for DBMS[database-2c2a5e14-3a67-490f-a3e5-d426596663a6]
[2023-02-21 11:24:56.611] [info] Retrieving status for DBMS[database-fb34cd51-eaf1-44e1-8db2-92c673526843]
[2023-02-21 11:24:56.614] [info] Retrieved status for DBMS[database-c8a78f79-8494-49f3-be04-8cc1270ba141]: false
[2023-02-21 11:24:56.615] [info] Retrieving status for DBMS[database-f09dfba4-54fb-4a93-bd4e-d477666a6cd6]
[2023-02-21 11:24:56.616] [info] Retrieved status for DBMS[database-3d058bb7-a412-450f-9910-7b7fdff9eb5b]: false
[2023-02-21 11:24:56.617] [info] Retrieving status for DBMS[database-a027f938-564b-4f87-a06a-8e5f5811a2d2]
[2023-02-21 11:24:56.621] [info] Retrieved status for DBMS[database-cdbf89e9-c514-4cd6-98ea-1fc79e7ddc57]: false
[2023-02-21 11:24:56.625] [info] Retrieved status for DBMS[database-4bf10d77-42da-4a57-8218-d7ff429a8df0]: false
[2023-02-21 11:24:56.627] [info] Retrieved status for DBMS[database-3d1fbf9d-5dc6-4d6e-b236-6dcedf2df4d4]: false
[2023-02-21 11:24:56.631] [info] Retrieved status for DBMS[database-5163646e-37ad-409d-bae2-2b314ba13139]: false
[2023-02-21 11:24:56.633] [info] Retrieved status for DBMS[database-f931ce53-fdaa-4f3a-9ca5-4b4f8b75a1e6]: false
[2023-02-21 11:24:56.635] [info] Retrieved status for DBMS[database-0bd62ad7-9ee9-4b35-a960-ed1ac7306535]: false
[2023-02-21 11:24:56.637] [info] Retrieved status for DBMS[f3071efb-619c-4d73-a976-34d6965e2e87]: false
[2023-02-21 11:24:56.641] [info] Retrieved status for DBMS[database-fa9ff4ef-0a81-429b-8444-ccc5070811de]: false
[2023-02-21 11:24:56.644] [info] Retrieved status for DBMS[database-cfbde4fa-6b00-41e2-bd9e-0ca4f5bf5511]: false
[2023-02-21 11:24:56.646] [info] Retrieved status for DBMS[database-4c5b94e5-8d4c-4f08-a978-10348bec0017]: false
[2023-02-21 11:24:56.648] [info] Retrieved status for DBMS[database-ddcdda7b-8447-4383-9106-22616d52c494]: false
[2023-02-21 11:24:56.650] [info] Retrieved status for DBMS[database-01b1657b-2111-4d36-99f9-3fb1dcc79e9a]: false
[2023-02-21 11:24:56.650] [info] Retrieved status for DBMS[database-6ea33e21-18de-4d6f-9ac0-0820d839d63a]: false
[2023-02-21 11:24:56.652] [info] Retrieved status for DBMS[database-3b056f2a-80a2-4fa9-ac98-7db5179808e9]: false
[2023-02-21 11:24:56.653] [info] Retrieved status for DBMS[database-f0da9c57-80af-410f-ba36-40c2d6629eb4]: false
[2023-02-21 11:24:56.654] [info] Retrieved status for DBMS[database-aeb3697b-d236-4665-9745-13d969ff1db3]: false
[2023-02-21 11:24:56.654] [info] Retrieved status for DBMS[database-2c2a5e14-3a67-490f-a3e5-d426596663a6]: false
[2023-02-21 11:24:56.655] [info] Retrieved status for DBMS[database-fb34cd51-eaf1-44e1-8db2-92c673526843]: false
[2023-02-21 11:24:56.656] [info] Retrieved status for DBMS[database-f09dfba4-54fb-4a93-bd4e-d477666a6cd6]: false
[2023-02-21 11:24:56.657] [info] Retrieved status for DBMS[database-a027f938-564b-4f87-a06a-8e5f5811a2d2]: false
[2023-02-21 11:24:58.850] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at getManifest (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3806:15)
at async LocalProcessor.resolveConfig (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4246:30)
at async prepareToResolveGraphApp (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3421:24)
at async Promise.all (index 1)
at async GraphAppAPIImpl.getGraphApps (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3518:164)
[2023-02-21 11:24:58.991] [error] Failed to send event to Desktop Project mixpanel {
event: 'workspace-statistics',
properties: {
graphPlatformId: 'neo4j-desktop',
graphPlatformVersion: '1.5.7',
platform: 'Windows',
platformVersion: '10.0.22621',
distinct_id: 'auth0|60c101ccb9ed5800703cb8cd',
appId: 'neo4j-desktop',
appVersion: '1.5.7',
project: 6,
dbms: 23,
proxyStatus: false,
token: '2556a08ecb18f6fe0a0d5488e704927e',
mp_lib: 'node'
}
}
[2023-02-21 11:24:59.192] [error] Failed to send event to Additional Project mixpanel {
event: 'workspace-statistics',
properties: {
graphPlatformId: 'neo4j-desktop',
graphPlatformVersion: '1.5.7',
platform: 'Windows',
platformVersion: '10.0.22621',
distinct_id: 'auth0|60c101ccb9ed5800703cb8cd',
appId: 'neo4j-desktop',
appVersion: '1.5.7',
project: 6,
dbms: 23,
proxyStatus: false,
token: '4bfb2414ab973c741b6f067bf06d5575',
mp_lib: 'node'
}
}
[2023-02-21 11:24:59.349] [info] Graph Apps: Removing installed but not configured
[2023-02-21 11:24:59.358] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at getManifest (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3806:15)
at async LocalProcessor.resolveConfig (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4246:30)
at async prepareToResolveGraphApp (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3421:24)
at async Promise.all (index 1)
at async GraphAppAPIImpl.getGraphApps (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3530:14)
[2023-02-21 11:25:01.858] [info] Graph App[4fe2e0bf-1434-4ca2-be96-0177e44c7008]: Checking 2.2.3 for suitable desktop API version
[2023-02-21 11:25:01.859] [info] Graph App[4fe2e0bf-1434-4ca2-be96-0177e44c7008]: Version 2.2.3 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.2.0' }
[2023-02-21 11:25:01.955] [info] Graph App[neo4j-browser-id]: Checking 5.4.0 for suitable desktop API version
[2023-02-21 11:25:01.955] [info] Graph App[neo4j-browser-id]: Version 5.4.0 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }
[2023-02-21 11:25:02.077] [info] Graph App[neo4j-bloom-id]: Checking 2.6.1 for suitable desktop API version
[2023-02-21 11:25:02.077] [info] Graph App[neo4j-bloom-id]: Version 2.6.1 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }
[2023-02-21 11:25:02.283] [error] Graph App[84806550-d90e-4f9a-ab38-559dadaac8ef]: Could not check for updates SyntaxError: Unexpected token < in JSON at position 0
at JSON.parse ()
at Response.json (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:2749:21)
at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
at async LocalProcessor.checkUpdate (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4444:22)
at async C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3590:35
at async Promise.all (index 6)
at async GraphAppAPIImpl.checkForUpdates (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3585:25)
[2023-02-21 11:25:02.284] [error] Graph App[d607dfa0-308f-4495-b51d-dd86fb5e3025]: Could not check for updates SyntaxError: Unexpected token < in JSON at position 0
at JSON.parse ()
at Response.json (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:2749:21)
at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
at async LocalProcessor.checkUpdate (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4444:22)
at async C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3590:35
at async Promise.all (index 7)
at async GraphAppAPIImpl.checkForUpdates (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3585:25)
[2023-02-21 11:25:02.290] [error] Graph App[9ef3cef1-918e-498b-9a17-0e339bfe945d]: Could not check for updates SyntaxError: Unexpected token < in JSON at position 0
at JSON.parse ()
at Response.json (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:2749:21)
at process.processTicksAndRejections (node:internal/process/task_queues:96:5)
at async LocalProcessor.checkUpdate (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4444:22)
at async C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3590:35
at async Promise.all (index 3)
at async GraphAppAPIImpl.checkForUpdates (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3585:25)
[2023-02-21 11:25:04.066] [info] Graph App[23ce9e2a-cb60-44e9-9d7b-4c45e78eaf9b]: Checking 4.1.3 for suitable desktop API version
[2023-02-21 11:25:04.066] [info] Graph App[23ce9e2a-cb60-44e9-9d7b-4c45e78eaf9b]: Version 4.1.3 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.2.0' }
[2023-02-21 11:25:04.378] [info] Graph App[neo4j-bloom-id]: Checking 2.6.1 for suitable desktop API version
[2023-02-21 11:25:04.379] [info] Graph App[neo4j-bloom-id]: Version 2.6.1 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }
[2023-02-21 11:25:04.389] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at getManifest (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3806:15)
at async LocalProcessor.resolveConfig (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4246:30)
at async LocalProcessor.downloadUpdate (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4474:45)
[2023-02-21 11:25:04.389] [warn] update version: 2.6.1 already downloaded for neo4j-bloom
[2023-02-21 11:25:09.585] [error] Failed to send event to segment {
anonymousId: '233183fe-c3a4-46a4-bc96-4c000a6f6037',
event: 'DESK_WORKSPACE_STATISTICS',
properties: { project: 6, dbms: 23, proxyStatus: false }
} unable to get local issuer certificate
[2023-02-21 11:25:28.039] [info] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2023-02-21 11:25:28.413] [info] Online check response: 200 version: 1.5.7
files
[2023-02-21 11:25:29.001] [info] Graph App[neo4j-bloom-id]: Checking 2.6.1 for suitable desktop API version
[2023-02-21 11:25:29.002] [info] Graph App[neo4j-bloom-id]: Version 2.6.1 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }
[2023-02-21 11:25:29.005] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at getManifest (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3806:15)
at async LocalProcessor.resolveConfig (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4246:30)
at async LocalProcessor.performUpdate (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4548:45)
at async GraphAppAPIImpl.performUpdate (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3626:33)
[2023-02-21 11:25:29.370] [info] Graph App[neo4j-bloom-id]: Checking 2.6.1 for suitable desktop API version
[2023-02-21 11:25:29.371] [info] Graph App[neo4j-bloom-id]: Version 2.6.1 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }
[2023-02-21 11:25:29.376] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at getManifest (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3806:15)
at async LocalProcessor.resolveConfig (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4246:30)
at async LocalProcessor.downloadUpdate (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4474:45)
at async LocalProcessor.performUpdate (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4564:28)
at async GraphAppAPIImpl.performUpdate (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3626:33)
[2023-02-21 11:25:29.377] [warn] update version: 2.6.1 already downloaded for neo4j-bloom
[2023-02-21 11:25:29.379] [warn] Graph App[neo4j-bloom]: Unable to download.
[2023-02-21 11:26:08.044] [info] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2023-02-21 11:26:08.403] [info] Online check response: 200 version: 1.5.7
files
[2023-02-21 11:26:18.444] [error] Failed to send event to Desktop Project mixpanel {
event: 'file-system',
properties: {
graphPlatformId: 'neo4j-desktop',
graphPlatformVersion: '1.5.7',
platform: 'Windows',
platformVersion: '10.0.22621',
distinct_id: 'auth0|60c101ccb9ed5800703cb8cd',
appId: 'neo4j-desktop',
appVersion: '1.5.7',
operation: 'view logs',
purpose: 'REVEAL',
token: '2556a08ecb18f6fe0a0d5488e704927e',
mp_lib: 'node'
}
}
[2023-02-21 11:26:18.644] [error] Failed to send event to Additional Project mixpanel {
event: 'file-system',
properties: {
graphPlatformId: 'neo4j-desktop',
graphPlatformVersion: '1.5.7',
platform: 'Windows',
platformVersion: '10.0.22621',
distinct_id: 'auth0|60c101ccb9ed5800703cb8cd',
appId: 'neo4j-desktop',
appVersion: '1.5.7',
operation: 'view logs',
purpose: 'REVEAL',
token: '4bfb2414ab973c741b6f067bf06d5575',
mp_lib: 'node'
}
}
[2023-02-21 11:26:29.070] [error] Failed to send event to segment {
anonymousId: '233183fe-c3a4-46a4-bc96-4c000a6f6037',
event: 'DESK_FILE_SYSTEM',
properties: { operation: 'view logs', purpose: 'REVEAL' }
} unable to get local issuer certificate
Any further ideas on what is happening that I can't download the Bloom 2.6.1 update? The problem still exists (just tried it this morning).
Whatever changed I was able to install Bloom 2.7.0 this afternoon without any issues.
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