Graph App 'Neo4j Browser' is damaged and can't be opened. Please re-install the app

browser

(Sirajmunir93) #1

Hi, Everyone I have come around with an issue regarding error which I got when today I got update of Neo4j Desktop. After Update my Neo4j browser is not working. It say the following error "Graph App 'Neo4j Browser' is damaged and can't be opened. Please re-install the app." I also re-installed Neo4j desktop still getting same error. Can anyone help me out to resolve this issue. I tried some googling but the suggestions didn't fit for my cast.
Gracias and Regards: Siraj Munir (Neo4j Lover)


(Sirajmunir93) #2

I think there is something wrong with the latest update :roll_eyes:


(Stefan Armbruster) #3

It's definitely a bug. Stay tuned for a another update fixing this.


(Sirajmunir93) #4

Ok Man :slight_smile:


(Sirajmunir93) #5

How long it would to the next update ?


(Stefan Armbruster) #6

Desktop 1.1.17 is released, try a upgrade.


(Sirajmunir93) #7

Got it. Let me test it :slight_smile:


(Sirajmunir93) #8

Love you man. Working great :blush:


(Stefan Armbruster) #9

It's not me, it's our wonderful "desktop team". :slight_smile:


(Sirajmunir93) #10

Sure thing "Team" is what all we need for "to the rescue" tasks :wink:


(Gibbonschas) #11

The "Graph App 'Neo4j Browser' is damaged and can't be opened. Please re-install the app.
" error is still occurring on Version 1.1.17 (1.1.17.839)


(Curtis) #12

I am also getting this error with the Version 1.1.17 (1.1.17.839). I have tried to reinstall, closed all browsers, restarted machine etc.


(Shammer64) #13

I too have run into this issue. I downloaded and created my first graph yesterday...used the browser for a few hours. Today, after restarting neo4j, I receive the error about the damaged browser. I see no way to resolve the issue, so I am now dead in the water. Sad. I'm running on Mac OS Mohave 10.14.3. Here's a screenshot...notice the spinner below the Browser in the list of Apps.


(Thomas Schrader) #14

Hi,
Unfortunately, it is not solved: I installed today the neo4j desktop system completely after this error message ("Graph App 'Neo4j Browser' is damaged and can't be opened. Please re-install the app." ). I removed all directories with neo4j. Then, it startet properly. Nevertheless, I stopped my server and restarted it now and get the message again.
What the real solution of this problem?


(TerryP) #15

Nope. Nada. Nyet. 1.1.17 (1.1.17.839) is not the solution. Graph App 'Neo4j Browser' is damaged and can't be opened. Please re-install the app.


(TerryP) #16

This should be unmarked as "solved." It is not.


(Shammer64) #17

I’ve only had the latest version installed. Tried reinstalling. Same error when starting the browser. Software is unusable in this state.


(Alperen) #18

I installed Neo4j Desktop in Windows 10 yesterday. Because of this error, I uninstalled and reinstalled it, then the error occurred again after awhile. I am using the version 1.1.17 in Ubuntu 18.04 now, and it seems OK. I've had no problem since yesterday.

EDIT: I'm getting the same error in Ubuntu right now.


(M Kiuchi) #19

Hi,

I've met same problem, and find workaround.

  • Start database from Neo4j Desktop(Windows 10 + N4JD 1.1.17)
  • Open http://localhost:7474 on your browser(Chrome, Firefox, etc) instead of Neo4j Browser

(oskarhane) #20

For you who it's not working for in Desktop v1.1.17: What version of Neo4j Browser do you have installed?
If you're on the latest (neo4j-browser v3.2.18), go to the Desktop data folder and try to delete the Application/graphApps/neo4j-browser folder and restart Neo4j Desktop and see if that makes a difference.