Unable to backup neo4j on kubernetes

We are using neo4j enterprise v5.25.1 installed using helm charts provided (following instructions provided @ Kubernetes - Operations Manual)

We are trying to setup a backup mechanism using helm charts as described in Back up, aggregate, and restore (online) - Operations Manual. The backup job fails with a java exception (error logs below).

Does anyone know what might be causing this issue ?


2024-11-23 18:50:25.609+0000 INFO [c.n.b.v.b.BackupOutputMonitor] Falling back to full backup of database 'system'.
2024-11-23 18:50:25.609+0000 INFO [c.n.b.v.b.BackupOutputMonitor] Start full backup of database 'system'.
2024-11-23 18:50:25.629+0000 INFO [c.n.c.c.s.StoreCopyClient] Requesting store listing from: neo4j-ent-admin.uat.svc.cluster.local:6362
2024-11-23 18:50:25.700+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.counts.db from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.711+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.relationshipgroupstore.degrees.db from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.712+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.nodestore.db.labels.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.713+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.relationshipgroupstore.db.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.718+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.relationshipstore.db.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.719+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.propertystore.db.index.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.719+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.relationshiptypestore.db.names.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.720+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.propertystore.db.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.721+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.propertystore.db.index.keys.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.722+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.propertystore.db.arrays.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.722+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.schemastore.db.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.723+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.propertystore.db.strings.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.724+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.relationshiptypestore.db.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.724+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.labeltokenstore.db.names.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.725+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.labeltokenstore.db.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.726+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.nodestore.db.id from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.727+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: neostore.indexstats.db from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.729+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/token-lookup-1.0/1/index-1 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.731+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/token-lookup-1.0/2/index-2 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.732+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/range-1.0/3/index-3 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.733+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/range-1.0/4/index-4 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.733+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/range-1.0/5/index-5 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.734+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/range-1.0/6/index-6 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.735+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/range-1.0/7/index-7 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.736+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/range-1.0/8/index-8 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.736+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/range-1.0/15/index-15 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.738+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/range-1.0/16/index-16 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.739+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/range-1.0/17/index-17 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.739+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: schema/index/range-1.0/21/index-21 from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.741+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.nodestore.db.labels.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.741+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.propertystore.db.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.742+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.schemastore.db.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.743+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.relationshipgroupstore.degrees.db.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.743+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.propertystore.db.index.keys.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.744+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.propertystore.db.index.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.744+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.propertystore.db.strings.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.745+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.relationshiptypestore.db.names.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.745+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.labeltokenstore.db.names.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.745+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.labeltokenstore.db.names.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.746+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.propertystore.db.arrays.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.746+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.relationshiptypestore.db.names.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.747+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.labeltokenstore.db.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.748+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.relationshiptypestore.db.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.748+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.labeltokenstore.db.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.749+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.propertystore.db.strings.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.749+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.nodestore.db.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.750+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.indexstats.db.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.750+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.schemastore.db.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.750+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.propertystore.db.index.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.751+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.751+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.nodestore.db.labels.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.752+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/range-1.0/8/index-8.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.753+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/range-1.0/21/index-21.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.753+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/range-1.0/5/index-5.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.754+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/range-1.0/4/index-4.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.754+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/range-1.0/17/index-17.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.754+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/range-1.0/7/index-7.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.755+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/range-1.0/6/index-6.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.755+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/range-1.0/15/index-15.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.756+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/range-1.0/3/index-3.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.757+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/range-1.0/16/index-16.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.758+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/token-lookup-1.0/2/index-2.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.758+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/schema/index/token-lookup-1.0/1/index-1.12404.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.759+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.propertystore.db.arrays.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.759+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.propertystore.db.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.760+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.nodestore.db.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.760+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.counts.db.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.760+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.relationshiptypestore.db.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.761+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.relationshipstore.db.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.761+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.propertystore.db.index.keys.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.762+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.relationshipstore.db.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.762+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.relationshipgroupstore.db.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.762+0000 INFO [c.n.c.c.p.ClientInstallerV2] Receiving file: profiles/neostore.relationshipgroupstore.db.id.12405.cacheprof from: neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362
2024-11-23 18:50:25.769+0000 ERROR [c.n.c.p.i.ClientChannelInitializer] Exception in inbound for channel: [id: 0x396775dc, L:/10.178.0.222:35290 - R:neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362]
io.netty.handler.codec.DecoderException: java.lang.IllegalArgumentException: No matching KernelVersion for version 20
at io.netty.handler.codec.ByteToMessageDecoder.callDecode(ByteToMessageDecoder.java:499) ~[netty-codec-4.1.93.Final.jar:4.1.93.Final]
at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:290) ~[netty-codec-4.1.93.Final.jar:4.1.93.Final]
at com.neo4j.causalclustering.net.app.common.RequestDecoderDispatcher.channelRead(RequestDecoderDispatcher.java:39) ~[neo4j-cluster-common-5.10.0.jar:5.10.0]
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at com.neo4j.causalclustering.net.app.common.MessageTypeHandler.channelRead(MessageTypeHandler.java:39) [neo4j-cluster-common-5.10.0.jar:5.10.0]
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.handler.codec.ByteToMessageDecoder.fireChannelRead(ByteToMessageDecoder.java:346) [netty-codec-4.1.93.Final.jar:4.1.93.Final]
at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:318) [netty-codec-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at com.neo4j.causalclustering.protocol.NettyPipelineBuilder$ErrorHandlerHead.channelRead(NettyPipelineBuilder.java:290) [neo4j-cluster-common-5.10.0.jar:5.10.0]
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:442) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.DefaultChannelPipeline$HeadContext.channelRead(DefaultChannelPipeline.java:1410) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:440) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:919) [netty-transport-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.epoll.AbstractEpollStreamChannel$EpollStreamUnsafe.epollInReady(AbstractEpollStreamChannel.java:800) [netty-transport-classes-epoll-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.epoll.EpollEventLoop.processReady(EpollEventLoop.java:499) [netty-transport-classes-epoll-4.1.93.Final.jar:4.1.93.Final]
at io.netty.channel.epoll.EpollEventLoop.run(EpollEventLoop.java:397) [netty-transport-classes-epoll-4.1.93.Final.jar:4.1.93.Final]
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:997) [netty-common-4.1.93.Final.jar:4.1.93.Final]
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74) [netty-common-4.1.93.Final.jar:4.1.93.Final]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539) [?:?]
at java.util.concurrent.FutureTask.run(FutureTask.java:264) [?:?]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136) [?:?]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) [?:?]
at java.lang.Thread.run(Thread.java:833) [?:?]
Caused by: java.lang.IllegalArgumentException: No matching KernelVersion for version 20
at org.neo4j.kernel.KernelVersion.getForVersion(KernelVersion.java:131) ~[neo4j-kernel-api-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.catchup.protocol.messages.get_prepare_store_copy.PrepareStoreCopyResponse$TransactionIdMarshal$2.unmarshal(PrepareStoreCopyResponse.java:195) ~[neo4j-protocol-catchup-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.catchup.protocol.messages.get_prepare_store_copy.PrepareStoreCopyResponse$TransactionIdMarshal$2.unmarshal(PrepareStoreCopyResponse.java:173) ~[neo4j-protocol-catchup-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.catchup.protocol.messages.get_prepare_store_copy.PrepareStoreCopyResponse$StoreListingMarshal.unmarshal0(PrepareStoreCopyResponse.java:117) ~[neo4j-protocol-catchup-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.catchup.protocol.messages.get_prepare_store_copy.PrepareStoreCopyResponse$StoreListingMarshal.unmarshal0(PrepareStoreCopyResponse.java:94) ~[neo4j-protocol-catchup-5.10.0.jar:5.10.0]
at org.neo4j.io.marshal.SafeChannelMarshal.unmarshal(SafeChannelMarshal.java:36) ~[neo4j-io-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.catchup.protocol.messages.get_prepare_store_copy.PrepareStoreCopyResponse$Decoder.decode(PrepareStoreCopyResponse.java:255) ~[neo4j-protocol-catchup-5.10.0.jar:5.10.0]
at io.netty.handler.codec.ByteToMessageDecoder.decodeRemovalReentryProtection(ByteToMessageDecoder.java:529) ~[netty-codec-4.1.93.Final.jar:4.1.93.Final]
at io.netty.handler.codec.ByteToMessageDecoder.callDecode(ByteToMessageDecoder.java:468) ~[netty-codec-4.1.93.Final.jar:4.1.93.Final]
... 32 more
2024-11-23 18:50:25.778+0000 INFO [c.n.c.p.h.HandshakeClientInitializer] Lost connection to neo4j-ent-admin.uat.svc.cluster.local/34.118.232.182:6362 [Catchup version:2.0]
2024-11-23 18:50:25.778+0000 DEBUG [c.n.c.c.s.StoreCopyClient] PrepareStoreCopyRequest to [neo4j-ent-admin.uat.svc.cluster.local:6362] failed with exception java.nio.channels.ClosedChannelException
2024-11-23 18:50:25.793+0000 ERROR [c.n.b.v.b.OnlineBackupExecutor] Error performing backup for database system
com.neo4j.backuprestore.v2.backup.BackupExecutionException: Backup of database system failed.
at com.neo4j.backuprestore.v2.backup.DefaultOnlineDatabaseBackupAction.backup(DefaultOnlineDatabaseBackupAction.java:84) ~[neo4j-backup-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.OnlineBackupExecutor.tryBackup(OnlineBackupExecutor.java:148) [neo4j-backup-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.OnlineBackupExecutor.executeBackups(OnlineBackupExecutor.java:104) [neo4j-backup-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.OnlineBackupCommand.executeBackups(OnlineBackupCommand.java:309) [neo4j-backup-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.OnlineBackupCommand.execute(OnlineBackupCommand.java:216) [neo4j-backup-5.10.0.jar:5.10.0]
at org.neo4j.cli.AbstractCommand.call(AbstractCommand.java:92) [neo4j-command-line-5.10.0.jar:5.10.0]
at org.neo4j.cli.AbstractCommand.call(AbstractCommand.java:37) [neo4j-command-line-5.10.0.jar:5.10.0]
at picocli.CommandLine.executeUserObject(CommandLine.java:2041) [picocli-4.7.3.jar:4.7.3]
at picocli.CommandLine.access$1500(CommandLine.java:148) [picocli-4.7.3.jar:4.7.3]
at picocli.CommandLine$RunLast.executeUserObjectOfLastSubcommandWithSameParent(CommandLine.java:2461) [picocli-4.7.3.jar:4.7.3]
at picocli.CommandLine$RunLast.handle(CommandLine.java:2453) [picocli-4.7.3.jar:4.7.3]
at picocli.CommandLine$RunLast.handle(CommandLine.java:2415) [picocli-4.7.3.jar:4.7.3]
at picocli.CommandLine$AbstractParseResultHandler.execute(CommandLine.java:2273) [picocli-4.7.3.jar:4.7.3]
at picocli.CommandLine$RunLast.execute(CommandLine.java:2417) [picocli-4.7.3.jar:4.7.3]
at picocli.CommandLine.execute(CommandLine.java:2170) [picocli-4.7.3.jar:4.7.3]
at org.neo4j.cli.AdminTool.execute(AdminTool.java:94) [neo4j-command-line-5.10.0.jar:5.10.0]
at org.neo4j.cli.AdminTool.main(AdminTool.java:82) [neo4j-command-line-5.10.0.jar:5.10.0]
Caused by: com.neo4j.causalclustering.catchup.store_copy.StoreCopyFailedException: java.util.concurrent.ExecutionException: java.nio.channels.ClosedChannelException
at com.neo4j.causalclustering.store.StoreFilesDownloader.prepareStoreCopy(StoreFilesDownloader.java:110) ~[neo4j-store-management-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.store.StoreFilesDownloader.downloadStoreFiles(StoreFilesDownloader.java:66) ~[neo4j-store-management-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.store.RemoteStore.copy(RemoteStore.java:238) ~[neo4j-store-management-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.store.RemoteStore.copy(RemoteStore.java:212) ~[neo4j-store-management-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.remote.BackupClient.fullStoreCopy(BackupClient.java:299) ~[neo4j-backup-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.DefaultOnlineDatabaseBackupAction.fullBackup(DefaultOnlineDatabaseBackupAction.java:158) ~[neo4j-backup-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.DefaultOnlineDatabaseBackupAction.performBackup(DefaultOnlineDatabaseBackupAction.java:143) ~[neo4j-backup-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.DefaultOnlineDatabaseBackupAction.backup(DefaultOnlineDatabaseBackupAction.java:70) ~[neo4j-backup-5.10.0.jar:5.10.0]
... 16 more
Caused by: java.util.concurrent.ExecutionException: java.nio.channels.ClosedChannelException
at java.util.concurrent.CompletableFuture.reportGet(CompletableFuture.java:396) ~[?:?]
at java.util.concurrent.CompletableFuture.get(CompletableFuture.java:2073) ~[?:?]
at com.neo4j.causalclustering.catchup.store_copy.StoreCopyClient.prepareStoreCopy(StoreCopyClient.java:51) ~[neo4j-protocol-catchup-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.store.StoreFilesDownloader.prepareStoreCopy(StoreFilesDownloader.java:108) ~[neo4j-store-management-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.store.StoreFilesDownloader.downloadStoreFiles(StoreFilesDownloader.java:66) ~[neo4j-store-management-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.store.RemoteStore.copy(RemoteStore.java:238) ~[neo4j-store-management-5.10.0.jar:5.10.0]
at com.neo4j.causalclustering.store.RemoteStore.copy(RemoteStore.java:212) ~[neo4j-store-management-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.remote.BackupClient.fullStoreCopy(BackupClient.java:299) ~[neo4j-backup-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.DefaultOnlineDatabaseBackupAction.fullBackup(DefaultOnlineDatabaseBackupAction.java:158) ~[neo4j-backup-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.DefaultOnlineDatabaseBackupAction.performBackup(DefaultOnlineDatabaseBackupAction.java:143) ~[neo4j-backup-5.10.0.jar:5.10.0]
at com.neo4j.backuprestore.v2.backup.DefaultOnlineDatabaseBackupAction.backup(DefaultOnlineDatabaseBackupAction.java:70) ~[neo4j-backup-5.10.0.jar:5.10.0]
2024-11-23 18:50:25.796+0000 WARN [c.n.b.v.b.BackupOutputMonitor] Backup of database 'system' failed, took 450ms.

Hi,
Backup has changed in the last year. So it is important that the Neo4j db and helm versions are in sync.
The error has
com.neo4j.backuprestore.v2.backup.OnlineBackupExecutor.tryBackup(OnlineBackupExecutor.java:148) [neo4j-backup-5.10.0.jar:5.10.0]
so that looks like 5.10 executable with a 5.25 chart.
That would not be compatible.

Thanks for the pointer David. Setting the backup chart version to 5.25 made it work. It would be helpful to have the documentation updated to mention this.

Thank you for pointing out the documentation issue, I'll get that sorted.