New install stuck again in "where to store application data"!?! :-(

Neo4j Graph Platform Desktop
1

I already had the same issue when I tried to install and experiment with Neo4J desktop half a year ago:

This time I downloaded "Neo4j Desktop Setup 1.5.9.exe". It installs fine. I then try to start it and it presents me a dialog asking me "Please choose path where you want to store application data".

But no matter what folder I enter or choose here, the click onto the dialog's confirm button is a No-Op. Nothing happens, nothing starts up, nothing works.

What's wrong with this darn application? Is all that it does to present this dialog?
Do I need to throw it into the bin again like a year ago? :frowning:

How can I attach the log here?

Nevermind - I append it below.
The only error I can see is: "ERROR: {"error":"Fetch status [404]","url":"https://neo4j.com/release-notes/database/neo4j-4.1.13/"}"

So what is this beast expecting from the neo4j website? And why does that block its startup?

Or is this the culprit:
[2023-11-22 16:40:33.657] [error] Protocol Manager type error: url must be string. url = undefined
?

(BTW: had to remove all links and IP addresses from the log as this wonderful site only allows two links per append. Boy - is this brain damaged! ||-( )

[2023-11-22 16:40:16.376] [info] ● ● ● Starting Neo4j Desktop 1.5.9 @ Windows_NT 10.0.19044, 11th Gen Intel(R) Core(TM) i7-11850H @ 2.50GHz}
[2023-11-22 16:40:16.756] [info] Initializing persistence
[2023-11-22 16:40:16.864] [info] ● ● ● GraphQL server is running @ :11001
[2023-11-22 16:40:16.869] [info] Creating persistent store - projects
[2023-11-22 16:40:16.877] [info] Creating persistent store - databases
[2023-11-22 16:40:16.884] [info] Creating persistent store - userData
[2023-11-22 16:40:16.892] [info] Creating persistent store - graphApps
[2023-11-22 16:40:16.898] [info] Creating persistent store - plugins
[2023-11-22 16:40:16.904] [info] Creating persistent store - distributions
[2023-11-22 16:40:16.912] [info] Creating persistent store - licenses
[2023-11-22 16:40:16.919] [info] Creating persistent store - notifications
[2023-11-22 16:40:16.927] [info] Creating persistent store - karhu
[2023-11-22 16:40:16.934] [info] Creating persistent store - permissions
[2023-11-22 16:40:16.941] [info] Creating persistent store - certificates
[2023-11-22 16:40:16.949] [info] Configuring crash reporting
[2023-11-22 16:40:16.950] [info] Creating new client ID
[2023-11-22 16:40:16.954] [info] Reading settings
[2023-11-22 16:40:16.957] [info] PowerShell compatibility check
[2023-11-22 16:40:17.117] [info] PowerShell is incompatible. Enabling alternative Neo4j starter.
[2023-11-22 16:40:17.123] [info] Reading bundled resources C:\Program Files\Neo4j Desktop\resources
[2023-11-22 16:40:17.127] [info] Distribution folder for java should exist
[2023-11-22 16:40:17.130] [info] Will copy [
'zulu11.66.19-ca-jdk11.0.20.1-win_x64.zip',
'zulu17.44.53-ca-jdk17.0.8.1-win_x64.zip'
]
[2023-11-22 16:40:32.441] [info] Distribution folder for neo4j should exist
[2023-11-22 16:40:32.458] [info] Will copy [ 'neo4j-enterprise-5.12.0-windows.zip' ]
[2023-11-22 16:40:32.754] [info] Reading bundled resources C:\Program Files\Neo4j Desktop\resources
[2023-11-22 16:40:32.759] [info] Distribution folder for graphApps should exist
[2023-11-22 16:40:32.762] [info] Will copy [ 'neo4j-bloom-2.10.0.tar.gz', 'neo4j-browser-5.12.0.tar.gz' ]
[2023-11-22 16:40:32.877] [info] Copying C:\Program Files\Neo4j Desktop\resources\offline\plugins to C:\Users\XXX\AppData\Local\Neo4j\Relate\Cache\plugin
[2023-11-22 16:40:32.880] [info] Copying C:\Program Files\Neo4j Desktop\resources\offline\plugin-versions to C:\Users\XXX.Neo4jDesktop\relate-data\plugin-versions
[2023-11-22 16:40:32.891] [info] Starting Nest application... NestFactory
[2023-11-22 16:40:32.910] [info] AuthModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.911] [info] MetricsModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.912] [info] ConfigHostModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.912] [info] WebModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.913] [info] ConfigModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.913] [info] ConfigModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.914] [info] SystemModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.914] [info] SystemModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.916] [info] GraphQLSchemaBuilderModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.916] [info] DesktopModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.917] [info] FilesModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.917] [info] HealthModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.918] [info] DBMSModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.918] [info] DBMSPluginsModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.918] [info] DBModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.919] [info] ExtensionModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.919] [info] ProjectModule dependencies initialized InstanceLoader
[2023-11-22 16:40:32.920] [info] GraphQLModule dependencies initialized InstanceLoader
[2023-11-22 16:40:33.095] [info] Mapped {/graphql, POST} route GraphQLModule
[2023-11-22 16:40:33.150] [info] Nest application successfully started NestApplication
[2023-11-22 16:40:33.152] [info] ● ● ● Relate management API is running @ :12173
[2023-11-22 16:40:33.153] [info] Configuring proxy: NO_PROXY
[2023-11-22 16:40:33.565] [info] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2023-11-22 16:40:33.566] [info] Online check response: 200 version: 1.5.9
files
[2023-11-22 16:40:33.567] [info] Registering listener for protocolManager/arguments/changed
[2023-11-22 16:40:33.580] [info] Opening main window
[2023-11-22 16:40:33.657] [error] Protocol Manager type error: url must be string. url = undefined
[2023-11-22 16:40:33.956] [info] Registering IPC listeners
[2023-11-22 16:40:35.568] [info] Initiating Mixpanel: Name = Desktop Project; pId = 2556a08ecb18f6fe0a0d5488e704927e ; uId = client-efe6e67e-699f-4ba0-b289-0072442b5f2a
[2023-11-22 16:40:35.579] [info] Initiating Segment
[2023-11-22 16:40:35.580] [info] Creating new analytics tracking id
[2023-11-22 16:40:37.171] [warn] ERROR: {"error":"Fetch status [404]","url":"--see above --"}
[2023-11-22 16:40:59.252] [info] Buffering metrics until application is online
[2023-11-22 16:40:59.253] [info] Buffering metrics until application is online

2

I have the same error log as you... I don't know how to solve it. Can anyone help? :sob::sob:

3

This forum (and Neo4J) isn't exactly very lively, is it? Last time about a month later someone from Neo4J responded and asked for a log. By then I had already dumped the application again...

4

Any chance that we might ever get an answer on this? I am obviously not the only user stuck with an application that hangs already asking where to write its data.
I guess it should be trivial to figure out, why that darn application hangs here.
The error is clearly located, it's 100% reproducible. Is there some support contact available who might be interested in checking this? I am perfectly willing and able to provide logs, try registry hacks or whatever might be required to figure out why this fails.
It seems so ridiculous to me: like a piece of gravel on the road stopping a truck from rolling out of its garage.