Neo4j Browser Not Loading

Neo4j Graph Platform Browser
,
1

After rebooting my server, I encountered an issue where the Neo4j Browser UI no longer loads at:
http://<my_server_ip>:7474/browser

What I Observed

  • The page shows a blank white screen, and never loads the Neo4j Browser UI.
  • I have tried:
    • Rebooting the server
    • Deleting and fully reinstalling Neo4j
    • Clearing browser cache
    • Testing on other computers and browsers
  • The backend (Bolt) connection on port 7687 is working correctly — I can connect using external clients.

Current Behavior

  • Port 7474 appears to be open and listening.
  • However, when accessing /browser, the browser shows a white screen and network logs report errors like:
net::ERR_CONNECTION_RESET 200 (OK)

:desktop_computer: Server Specs

  • RAM: 16 GB
  • CPU: 16 cores
  • Disk: 256 GB SSD
  • OS: (e.g., Ubuntu 22.04)
  • Neo4j Version: (e.g., 5.x Community or Enterprise)

Screenshot 2025-07-26 at 14.59.40
Screenshot 2025-07-26 at 14.59.403094×706 280 KB

2

is your neo4j database app running?

If you're connecting via your browser, you still need the app running somewhere.

My general advice is always to run Neo4J in a container (so you can manage it independently from your laptop), but it also reminds you of starting it every time you reboot.

3

Thanks so much for the advice :clap::clap::clap:
Yes, I'm sure. It's not on my laptop. Only Neo4J works on the remote (Ubuntu) server. I temporarily solved this issue by using the :white_check_mark: Neo4J browser repository on GitHub. I can connect to my Neo4J server with this repository. It works the same as the default Neo4J browser. If anyone else has this issue, they can use this method.

4

@berdalyyew99

how is conf/neo4j.conf parameter server.default_listen_address defined Configuration settings - Operations Manual