Need help with error after Desktop install

I installed the Neo4J Desktop on my MacBook Pro, which is running MacOS Mojave version 10.14.4. I recieve a database failed to create error, see below, everything I try to create a local database. I've uninstalled and reinstalled the Neo4J Desktop several times and I still get the same error. I'm new to Neo4J and this is very frustrating.

Database failed to create: Error: The user name or passphrase you entered is not correct.

Has anyone seen this error and know how to fix the problem?

Thanks,
Terry

Hi Terry,

I have seen this most often on Windows 10, either PowerShell or the Registry was having a permission issue. Once before on a old Mac running a much older version of the OS.

Open Desktop
Load Developer Tools


Go thru the process of getting creating a database and tell us what is says.
You can also post your log from ~\Library⁩\Application Support⁩\⁨Neo4j Desktop⁩\⁨Application⁩\log.log

David

1 Like

Here is what the log.log shows.

[2019-05-21 11:24:15:0162] [error] Error: Max tries exceeded
at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:39927)
at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:40001)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-05-21 11:24:29:0794] [error] Error: Max tries exceeded
at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:39927)
at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:40001)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-05-21 11:24:49:0811] [error] Error: Max tries exceeded
at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:39927)
at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:40001)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-05-21 11:25:09:0811] [error] Error: Max tries exceeded
at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:39927)
at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:40001)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-05-21 11:25:29:0887] [error] Error: Max tries exceeded
at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:39927)
at run (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:40001)
at process._tickCallback (internal/process/next_tick.js:68:7)

[2019-05-21 11:25:45:0951] [info] Action[UPDATE_NOT_AVAILABLE] { type: 'UPDATE_NOT_AVAILABLE' }
[2019-05-21 11:25:47:0171] [info] Function
[2019-05-21 11:25:52:0097] [info] Application is online.
[2019-05-21 11:25:52:0098] [info] Action[APPLICATION_ONLINE] { type: 'APPLICATION_ONLINE' }
[2019-05-21 11:35:24:0369] [info] Action[@@router/LOCATION_CHANGE] { payload:
{ action: 'PUSH',
isFirstRendering: false,
location:
{ hash: '',
pathname: '/project/project-c87ccf36-14c3-45ef-a9b3-41a27dfe5d6a',
search: '' } },
type: '@@router/LOCATION_CHANGE' }
[2019-05-21 11:35:25:0709] [info] Action[@@router/LOCATION_CHANGE] { payload:
{ action: 'PUSH',
isFirstRendering: false,
location:
{ hash: '',
pathname: '/project/project-0bb5373e-dbc0-425e-876e-b489b3721c42',
search: '' } },
type: '@@router/LOCATION_CHANGE' }
[2019-05-21 11:35:28:0607] [info] Function
[2019-05-21 11:35:28:0607] [info] Action[PROJECT_REMOVING] { id: 'project-0bb5373e-dbc0-425e-876e-b489b3721c42',
type: 'PROJECT_REMOVING' }
[2019-05-21 11:35:28:0657] [info] Action[@@router/CALL_HISTORY_METHOD] { payload:
{ args: [ '/project/project-c87ccf36-14c3-45ef-a9b3-41a27dfe5d6a' ],
method: 'push' },
type: '@@router/CALL_HISTORY_METHOD' }
[2019-05-21 11:35:28:0676] [info] Action[@@router/LOCATION_CHANGE] { payload:
{ action: 'PUSH',
isFirstRendering: false,
location:
{ hash: '',
pathname: '/project/project-c87ccf36-14c3-45ef-a9b3-41a27dfe5d6a',
search: '' } },
type: '@@router/LOCATION_CHANGE' }
[2019-05-21 11:35:28:0737] [info] Action[PROJECT_REMOVED] { id: 'project-0bb5373e-dbc0-425e-876e-b489b3721c42',
type: 'PROJECT_REMOVED' }
[2019-05-21 11:35:32:0731] [info] Function
[2019-05-21 11:35:32:0732] [info] Action[PROJECT_REMOVING] { id: 'project-c87ccf36-14c3-45ef-a9b3-41a27dfe5d6a',
type: 'PROJECT_REMOVING' }
[2019-05-21 11:35:32:0733] [info] Function
[2019-05-21 11:35:32:0734] [info] Function
[2019-05-21 11:35:32:0734] [info] Action[DATABASE_REMOVAL_CANCEL] { type: 'DATABASE_REMOVAL_CANCEL' }
[2019-05-21 11:35:32:0735] [info] Action[DATABASE_REMOVING] { id: 'database-20ee354a-50c0-4aae-81f2-5fc560ee807e',
type: 'DATABASE_REMOVING' }
[2019-05-21 11:35:32:0852] [info] Action[DATABASE_REMOVED] { id: 'database-20ee354a-50c0-4aae-81f2-5fc560ee807e',
type: 'DATABASE_REMOVED' }
[2019-05-21 11:35:32:0941] [info] Action[@@router/CALL_HISTORY_METHOD] { payload: { args: [ '/' ], method: 'push' },
type: '@@router/CALL_HISTORY_METHOD' }
[2019-05-21 11:35:32:0952] [info] Action[@@router/LOCATION_CHANGE] { payload:
{ action: 'PUSH',
isFirstRendering: false,
location: { hash: '', pathname: '/', search: '' } },
type: '@@router/LOCATION_CHANGE' }
[2019-05-21 11:35:33:0000] [info] Action[PROJECT_REMOVED] { id: 'project-c87ccf36-14c3-45ef-a9b3-41a27dfe5d6a',
type: 'PROJECT_REMOVED' }
[2019-05-21 11:35:45:0720] [info] Function
[2019-05-21 11:35:45:0736] [info] Action[PROJECT_CREATED] { createdAt: '2019-05-21T15:35:45.722Z',
id: 'project-5e473cbe-c676-4a40-8c1e-89c82f733c31',
name: 'Project',
type: 'PROJECT_CREATED' }
[2019-05-21 11:35:45:0776] [info] Action[@@router/CALL_HISTORY_METHOD] { payload:
{ args: [ '/project/project-5e473cbe-c676-4a40-8c1e-89c82f733c31' ],
method: 'push' },
type: '@@router/CALL_HISTORY_METHOD' }
[2019-05-21 11:35:45:0786] [info] Action[@@router/LOCATION_CHANGE] { payload:
{ action: 'PUSH',
isFirstRendering: false,
location:
{ hash: '',
pathname: '/project/project-5e473cbe-c676-4a40-8c1e-89c82f733c31',
search: '' } },
type: '@@router/LOCATION_CHANGE' }
[2019-05-21 11:35:55:0178] [info] Action[DATABASE_NEW] { createdAt: '2019-05-21T15:35:55.178Z',
description: '',
edition: 'enterprise',
id: 'database-acbaf4ba-cc23-43a4-93c2-3ba298a6ab1d',
name: 'Graph',
projectId: 'project-5e473cbe-c676-4a40-8c1e-89c82f733c31',
status: 'NEW',
type: 'DATABASE_NEW',
version: '3.5.5' }
[2019-05-21 11:36:04:0136] [info] Function
[2019-05-21 11:36:04:0137] [info] Action[DATABASE_CREATING] { database:
{ createdAt: '2019-05-21T15:35:55.178Z',
description: '',
edition: 'enterprise',
id: 'database-acbaf4ba-cc23-43a4-93c2-3ba298a6ab1d',
isValidPassword: true,
name: 'Graph',
password: '***',
projectId: 'project-5e473cbe-c676-4a40-8c1e-89c82f733c31',
version: '3.5.5' },
type: 'DATABASE_CREATING' }
[2019-05-21 11:36:04:0137] [info] Function
[2019-05-21 11:36:04:0138] [info] Neo4j Download check
[2019-05-21 11:36:08:0862] [info] /Users/terry/Library/Application Support/Neo4j Desktop/Application/neo4jDatabases/database-acbaf4ba-cc23-43a4-93c2-3ba298a6ab1d/installation-3.5.5 extracted!
[2019-05-21 11:36:08:0868] [info] Database settings backed up successfully
[2019-05-21 11:36:08:0877] [info] Executing '/Users/terry/Library/Application Support/Neo4j Desktop/Application/neo4jDatabases/database-acbaf4ba-cc23-43a4-93c2-3ba298a6ab1d/installation-3.5.5/bin/neo4j-admin' [ 'set-initial-password', '***' ]
[2019-05-21 11:36:10:0885] [info] Neo4jAdmin: Changed password for user 'neo4j'.
[2019-05-21 11:36:10:0886] [info] Neo4jAdmin:

[2019-05-21 11:36:10:0899] [info] Process [28223] exit with code '0', signal 'null'
[2019-05-21 11:36:10:0988] [info] Action[DATABASE_CREATION_FAILED] { id: 'database-acbaf4ba-cc23-43a4-93c2-3ba298a6ab1d',
type: 'DATABASE_CREATION_FAILED' }

I solved the problem!! I don't know how, but rebooting cleared something that was causing the problem.

That’s great! Glad it fixed itself.