Desktop fails to start

Neo4j Graph Platform Desktop
1

I am using MacOS Mojave 10.14.6

I downloaded Neo4j Desktop 1.3.11 installer for Mojave

I have the neo4j server installed (neo4j-community-4.0.10). I can start the server and use the web browser to open the client interface at port 7474

I started the Desktop but when it was trying to find Neo4j server, it failed with the following message

"Initialization error: Error: invalid distance code

The log content on this error is given below-

[2020-12-30 12:01:19.319] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. {
constructor: 'Error',
stack: 'Error: Graph-App[neo4j-bloom] does not contain manifest.json\n' +
' at Object.t.getManifest (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:45087)\n' +
' at async N.resolveConfig (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:69697)\n' +
' at async v (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:60160)\n' +
' at async Promise.all (index 1)\n' +
' at async C.getGraphApps (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:62910)\n' +
' at async Object.t.buildTrayMenu (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:167245)\n' +
' at async Object.t.default (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:169791)\n' +
' at async z (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:101240)'
}
[2020-12-30 12:01:19.642] [info] Graph Apps: Removing installed but not configured
[2020-12-30 12:01:19.647] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. {
constructor: 'Error',
stack: 'Error: Graph-App[neo4j-bloom] does not contain manifest.json\n' +
' at Object.t.getManifest (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:45087)\n' +
' at async N.resolveConfig (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:69697)\n' +
' at async v (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:60160)\n' +
' at async Promise.all (index 1)\n' +
' at async C.getGraphApps (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:63243)\n' +
' at async Object.t.buildTrayMenu (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:167245)\n' +
' at async Object.t.default (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:169791)\n' +
' at async z (/Applications/Neo4j Desktop.app/Contents/Resources/app.asar/dist/main.prod.js:1:101240)'
}

2

Looks like it failed to start the Bloom Graph App. Can you check what are the Apps that you have installed ?

3

Not sure if you are talking about the Contents directory:

kapgari.inc: Neo4j Desktop.app> ls Contents/Resources/
Neo4j Desktop.icns es.lproj kn.lproj sk.lproj
am.lproj es_419.lproj ko.lproj sl.lproj
app-update.yml et.lproj lib sr.lproj
app.asar fa.lproj lt.lproj static
app.asar.unpacked fi.lproj lv.lproj sv.lproj
ar.lproj fil.lproj ml.lproj sw.lproj
bg.lproj fr.lproj mr.lproj ta.lproj
bn.lproj gu.lproj ms.lproj te.lproj
ca.lproj he.lproj nb.lproj th.lproj
cs.lproj hi.lproj nl.lproj tr.lproj
da.lproj hr.lproj pl.lproj uk.lproj
de.lproj hu.lproj pt_BR.lproj vi.lproj
el.lproj id.lproj pt_PT.lproj zh_CN.lproj
en.lproj it.lproj ro.lproj zh_TW.lproj
en_GB.lproj ja.lproj ru.lproj
kapgari.inc: Neo4j Desktop.app> ls Contents/Resources/lib
neo4j-plugin-0.1.1-all.jar