I had been trying to connect to my Neo4j remote DBMS today but I kept encountering this error:
Remote DBMS is unreachable with specified configuration.
When I check the logs this is what I see:
[2024-02-12 09:23:39.789] [info] App is quitting
[2024-02-12 09:23:39.791] [info] Cleaning up Windows specific Jump List Tasks
[2024-02-12 09:23:39.911] [info] Cleaning up file watchers
[2024-02-12 09:23:39.916] [info] Stopping all active DBMSs
[2024-02-12 09:23:39.967] [error] Cannot find password for DBMS "77e3d35f-d6c5-4f5f-a85d-8590f7621aef", falling back to process stop
[2024-02-12 09:23:39.972] [info] App quit with 0 code
[2024-02-12 09:23:53.743] [info] ● ● ● Starting Neo4j Desktop 1.5.9 @ Windows_NT 10.0.19045, Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz}
[2024-02-12 09:23:54.376] [info] Initializing persistence
[2024-02-12 09:23:54.621] [info] ● ● ● GraphQL server is running @ http://127.0.0.1:11001
[2024-02-12 09:23:54.818] [info] Configuring crash reporting
[2024-02-12 09:23:54.821] [info] Reading settings
[2024-02-12 09:23:54.823] [info] PowerShell compatibility check
[2024-02-12 09:23:54.942] [info] PowerShell is incompatible. Enabling alternative Neo4j starter.
[2024-02-12 09:23:54.946] [info] Reading bundled resources C:\Program Files\Neo4j Desktop\resources
[2024-02-12 09:23:54.950] [info] Distribution folder for java should exist
[2024-02-12 09:23:58.589] [info] Will copy []
[2024-02-12 09:23:58.617] [info] Distribution folder for neo4j should exist
[2024-02-12 09:24:02.893] [info] Will copy []
[2024-02-12 09:24:02.895] [info] Reading bundled resources C:\Program Files\Neo4j Desktop\resources
[2024-02-12 09:24:02.975] [info] Distribution folder for graphApps should exist
[2024-02-12 09:24:02.988] [info] Will copy []
[2024-02-12 09:24:03.114] [info] Copying C:\Program Files\Neo4j Desktop\resources\offline\plugins to C:\Users\Admin\AppData\Local\Neo4j\Relate\Cache\plugin
[2024-02-12 09:24:03.121] [info] Copying C:\Program Files\Neo4j Desktop\resources\offline\plugin-versions to C:\Users\Admin\.Neo4jDesktop\relate-data\plugin-versions
[2024-02-12 09:24:03.167] [info] Starting Nest application... NestFactory
[2024-02-12 09:24:03.212] [info] AuthModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.213] [info] MetricsModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.214] [info] ConfigHostModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.215] [info] WebModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.216] [info] ConfigModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.217] [info] ConfigModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.219] [info] SystemModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.220] [info] SystemModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.223] [info] GraphQLSchemaBuilderModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.225] [info] DesktopModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.226] [info] FilesModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.227] [info] HealthModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.228] [info] DBMSModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.229] [info] DBMSPluginsModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.230] [info] DBModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.231] [info] ExtensionModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.231] [info] ProjectModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.233] [info] GraphQLModule dependencies initialized InstanceLoader
[2024-02-12 09:24:03.469] [info] Mapped {/graphql, POST} route GraphQLModule
[2024-02-12 09:24:03.553] [info] Nest application successfully started NestApplication
[2024-02-12 09:24:03.556] [info] ● ● ● Relate management API is running @ http://127.0.0.1:12505
[2024-02-12 09:24:03.557] [info] Configuring proxy: NO_PROXY
[2024-02-12 09:24:03.982] [info] Online check request: https://dist.neo4j.org/neo4j-desktop/win/latest.yml
[2024-02-12 09:24:03.982] [info] Online check response: 200 version: 1.5.9
files
[2024-02-12 09:24:03.984] [info] Registering listener for protocolManager/arguments/changed
[2024-02-12 09:24:04.006] [info] Opening main window
[2024-02-12 09:24:04.073] [error] Protocol Manager type error: url must be string. url = undefined
[2024-02-12 09:24:04.704] [info] Registering IPC listeners
[2024-02-12 09:24:09.780] [info] Initiating Mixpanel: Name = Desktop Project; pId = 2556a08ecb18f6fe0a0d5488e704927e ; uId = $device:18c3e5c538142a-009f76f9a640c9-26031051-ff000-18c3e5c538242a
[2024-02-12 09:24:09.811] [info] Initiating Mixpanel: Name = Additional Project; pId = 4bfb2414ab973c741b6f067bf06d5575 ; uId = $device:18c3e5c538142a-009f76f9a640c9-26031051-ff000-18c3e5c538242a
[2024-02-12 09:24:09.814] [info] Initiating Segment
[2024-02-12 09:24:12.176] [warn] ERROR: {"error":"Fetch status [404]","url":"https://neo4j.com/release-notes/database/neo4j-4.1.13/"}
[2024-02-12 09:24:19.454] [info] Buffering metrics until application is online
[2024-02-12 09:24:22.508] [info] Retrieving status for DBMS[database-051c114c-abfe-44d8-9d52-6ece17bfd356]
[2024-02-12 09:24:22.530] [info] Retrieved status for DBMS[database-051c114c-abfe-44d8-9d52-6ece17bfd356]: false
[2024-02-12 09:24:22.571] [info] Buffering metrics until application is online
[2024-02-12 09:24:22.604] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at getManifest (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3825:15)
at async LocalProcessor.resolveConfig (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4265:30)
at async prepareToResolveGraphApp (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3440:24)
at async Promise.all (index 1)
at async GraphAppAPIImpl.getGraphApps (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3537:164)
[2024-02-12 09:24:23.499] [warn] ERROR: {"error":"Fetch status [404]","url":"https://neo4j.com/release-notes/database/neo4j-4.1.13/"}
[2024-02-12 09:24:23.731] [info] Graph Apps: Removing installed but not configured []
[2024-02-12 09:24:23.747] [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. Error: Graph-App[neo4j-bloom] does not contain manifest.json
at getManifest (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3825:15)
at async LocalProcessor.resolveConfig (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:4265:30)
at async prepareToResolveGraphApp (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3440:24)
at async Promise.all (index 1)
at async GraphAppAPIImpl.getGraphApps (C:\Program Files\Neo4j Desktop\resources\app.asar\dist\main.prod.js:3549:14)
[2024-02-12 09:24:25.847] [info] Graph App[8dbd9782-8b2d-4b3b-9023-109e85927860]: Checking 1.6.0 for suitable desktop API version
[2024-02-12 09:24:25.858] [info] Graph App[8dbd9782-8b2d-4b3b-9023-109e85927860]: Version 1.6.0 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }
[2024-02-12 09:24:25.870] [info] Graph App[neo4j-bloom-id]: Checking 2.11.0 for suitable desktop API version
[2024-02-12 09:24:25.871] [info] Graph App[neo4j-bloom-id]: Version 2.11.0 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }
[2024-02-12 09:24:25.875] [info] Graph App[neo4j-browser-id]: Checking 5.15.0 for suitable desktop API version
[2024-02-12 09:24:25.876] [info] Graph App[neo4j-browser-id]: Version 5.15.0 satisfied. { desktopApiVersion: '1.4.0', packageDesktopApiVersion: '^1.4.0' }
and this is what my PATH env variable looks like:
also, if relevant, whenever I start up Neo4j I get the error that PowerShell is not found although I have it installed and added to my PATH.
- OS: windows 10
- neo4j desktop version: 1.5.9
- Powershell version: 7.4.1.0
What I have tried:
- uninstalled and re-installed neo4j desktop
- upgraded powershell to 7.4.1.0
Does anyone have any leads on what the issue is? Thank you in advance.