AuraDB Free Tier Stuck Updating

Neo4j Graph Platform Aura & Cloud
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1

My AuraDB Free tier has been stuck with a status of "updating" based on the outage on 7/23/2026. https://status.neo4j.io/

Their latest update "Update - We are continuing to monitor for any further issues Jul 23, 2026 - 22:28 UTC "

Indicates to me that the issue is resolved. However, my instance is stuck as "updating" without any insight into the underlying progress or state. It has been stuck now for at least 4 hours, since I noticed the issue.

I cannot open a support ticket, because my project is not listed under the available projects to select when creating a ticket via support.neo4j.

I need help on guidance and next steps

2

Hi - please go ahead and try again and see if this issue has been fixed for you.

3

This has still not been resolved. Aura instance still stuck in "updating"

5

I raised this with the Aura team.

6

Just to confirm, this has been fixed correct?

7

correct this has been resolved

8

I'm having the same problem. My free Neo4j Aura instance is also stuck in the updating state.

9

Thanks @carmine.gentile.pc . Will you please provide specifics and screenshots. This is an older post that has been resolved so it be be different.

10

82c4e036-a46c-457

Cattura
Cattura3316×548 47 KB

2-87c5-a6929bf4efe9

11

What other specifications should I send?

12

I apologize for this issue. The team has been working on this for the last day and as soon as I have an update I will let you know. If it is up and running, please let us all know as well.

13

@carmine.gentile.pc

dbid == 928071b0 should now be back in a running state

14

yes, it seems the problem has been solved.

15

Having same issues. Didnt used since sept 17 with outage and still in "updating" state for hours.

6e7d91eb

16

Same issue here.
AuraDB Free instance 76df86d1 has been stuck in UPDATING for multiple days.
The Aura API also returns "status": "updating", so this is not just a console display issue.
Instance: 76df86d1
Region: gcp / us-central1
Type: free-db
Created: 2026-07-16