Unable to retrieve routing information, please help!

Neo4j Graph Platform
1

I want to use python with Neo4j.
Neo4j is being hosted on an AWS server in my organization.

These are the steps I followed:

from graphdatascience import GraphDataScience

Replace with the actual URI, username, and password

AURA_CONNECTION_URI = "neo4j+s://xxxxxxxx.databases.neo4j.io:5601"
AURA_USERNAME = "neo4j"
AURA_PASSWORD = "..."

Client instantiation

gds = GraphDataScience(
AURA_CONNECTION_URI,
auth=(AURA_USERNAME, AURA_PASSWORD),
aura_ds=True
)

I got the connection details using
:server status

And gave the username and password.

It gave me this “Unable to retrieve routing information” error.

I browsed online and saw that it could be due to certificate error.

So I changed “neo4j+s://“ to “neo4j+ssc://“ but it still gives me the same error

2

It sounds like it is a single instance. Have you tried bolt instead of neo4j?

3

That also did not work :frowning: