Unable to authenticate with Neo4j Desktop v2 on Windows 11
Issue Summary
I am unable to log into Neo4j Desktop v2 on Windows 11 using existing credentials. While I can successfully create a database instance and set a password, any subsequent login attempts fail with authentication errors.
Environment Details
- Platform: Windows 11
- Application: Neo4j Desktop v2
- Goal: Access Query and Explore tools within Desktop interface
Steps Taken
- Successfully installed Neo4j Desktop v2
- Created a new database instance
- Set database password during creation
- Attempted to log in using existing credentials through the Desktop interface
Error Details
All login attempts result in the following error in neo4j.log:
2025-06-19 13:27:33.540+0000 WARN [bolt-14] The client is unauthorized due to authentication failure.
Additional Information
I received the Neo4j welcome email with links to:
- Neo4j Desktop 2.0 Reimagines the Local Developer Experience - Graph Database & Analytics
- Neo4j Desktop - Neo4j Desktop
However, the documentation provided did not resolve the authentication issue.
Expected Outcome
I would like to successfully authenticate with Neo4j Desktop v2 to access the Query and Explore tools. If there are specific steps for initial authentication in Desktop v2 that differ from previous versions, please provide guidance.
Current Status
I have uninstalled Neo4j Desktop and am seeking assistance before reinstalling to ensure proper setup and authentication.
neo4j.log
2025-06-19 12:50:21.457+0000 INFO Logging config in use: File 'C:\Users<User>.Neo4jDesktop2\Data\dbmss\dbms-c2d29d2f-632e-411c-b52d-859b1ac50972\conf\user-logs.xml'
2025-06-19 12:50:21.478+0000 INFO The license agreement was accepted with environment variable NEO4J_ACCEPT_LICENSE_AGREEMENT=yes when the Software was started.
2025-06-19 12:50:21.933+0000 INFO Starting...
2025-06-19 12:50:26.886+0000 INFO ======== Neo4j 2025.05.0 ========
2025-06-19 12:50:27.165+0000 INFO This instance is ServerId{9e19e7a1} (9e19e7a1-3ba3-4e51-b484-0301e2ff20d3)
2025-06-19 12:50:28.175+0000 INFO Resolved endpoints with LIST{endpoints:'[localhost:6000]'} to '[localhost:6000]'
2025-06-19 12:50:28.297+0000 INFO Resolved endpoints with LIST{endpoints:'[localhost:6000]'} to '[localhost:6000]'
2025-06-19 12:50:30.996+0000 INFO Default database 'neo4j' is created
2025-06-19 12:50:31.516+0000 INFO Sending metrics to CSV file at C:\Users<User>.Neo4jDesktop2\Data\dbmss\dbms-c2d29d2f-632e-411c-b52d-859b1ac50972\metrics
2025-06-19 12:50:31.562+0000 INFO Anonymous Usage Data is being sent to Neo4j, see Usage data report - Neo4j Documentation
2025-06-19 12:50:31.567+0000 INFO Bolt enabled on localhost:7687.
2025-06-19 12:50:31.576+0000 INFO Bolt (Routing) enabled on localhost:7688.
2025-06-19 12:50:33.226+0000 INFO HTTP enabled on localhost:7474.
2025-06-19 12:50:33.229+0000 INFO Remote interface available at http://localhost:7474/
2025-06-19 12:50:33.234+0000 INFO id: F919D95BCA4DDD195931BAF0F24E772D1D7186475DDC791054198596007C1473
2025-06-19 12:50:33.235+0000 INFO name: system
2025-06-19 12:50:33.235+0000 INFO creationDate: 2025-06-19T12:50:29.29Z
2025-06-19 12:50:33.236+0000 INFO Started.
2025-06-19 12:54:06.454+0000 WARN [bolt-89] The client is unauthorized due to authentication failure.
2025-06-19 12:54:18.516+0000 WARN [bolt-91] The client is unauthorized due to authentication failure.
2025-06-19 13:22:44.200+0000 INFO Logging config in use: File 'C:\Users<User>.Neo4jDesktop2\Data\dbmss\dbms-c2d29d2f-632e-411c-b52d-859b1ac50972\conf\user-logs.xml'
2025-06-19 13:22:44.223+0000 INFO The license agreement was accepted with environment variable NEO4J_ACCEPT_LICENSE_AGREEMENT=yes when the Software was started.
2025-06-19 13:22:44.567+0000 INFO Starting...
2025-06-19 13:22:48.744+0000 INFO ======== Neo4j 2025.05.0 ========
2025-06-19 13:22:49.010+0000 INFO This instance is ServerId{9e19e7a1} (9e19e7a1-3ba3-4e51-b484-0301e2ff20d3)
2025-06-19 13:22:49.912+0000 INFO Resolved endpoints with LIST{endpoints:'[localhost:6000]'} to '[localhost:6000]'
2025-06-19 13:22:50.046+0000 INFO Resolved endpoints with LIST{endpoints:'[localhost:6000]'} to '[localhost:6000]'
2025-06-19 13:22:53.988+0000 INFO Sending metrics to CSV file at C:\Users<User>.Neo4jDesktop2\Data\dbmss\dbms-c2d29d2f-632e-411c-b52d-859b1ac50972\metrics
2025-06-19 13:22:54.057+0000 INFO Anonymous Usage Data is being sent to Neo4j, see Usage data report - Neo4j Documentation
2025-06-19 13:22:54.074+0000 INFO Bolt enabled on localhost:7687.
2025-06-19 13:22:54.079+0000 INFO Bolt (Routing) enabled on localhost:7688.
2025-06-19 13:22:55.909+0000 INFO HTTP enabled on localhost:7474.
2025-06-19 13:22:55.909+0000 INFO Remote interface available at http://localhost:7474/
2025-06-19 13:22:55.916+0000 INFO id: F919D95BCA4DDD195931BAF0F24E772D1D7186475DDC791054198596007C1473
2025-06-19 13:22:55.916+0000 INFO name: system
2025-06-19 13:22:55.916+0000 INFO creationDate: 2025-06-19T12:50:29.29Z
2025-06-19 13:22:55.916+0000 INFO Started.
2025-06-19 13:27:33.540+0000 WARN [bolt-14] The client is unauthorized due to authentication failure.
2025-06-19 13:33:43.592+0000 WARN [bolt-27] The client is unauthorized due to authentication failure.
2025-06-19 13:34:02.112+0000 WARN [bolt-28] The client is unauthorized due to authentication failure.
2025-06-19 13:34:15.431+0000 WARN [bolt-29] The client is unauthorized due to authentication failure.
2025-06-19 13:34:18.215+0000 WARN [bolt-30] The client has provided incorrect authentication details too many times in a row.
2025-06-19 13:56:17.854+0000 INFO Logging config in use: File 'C:\Users<User>.Neo4jDesktop2\Data\dbmss\dbms-c2d29d2f-632e-411c-b52d-859b1ac50972\conf\user-logs.xml'
2025-06-19 13:56:17.871+0000 INFO The license agreement was accepted with environment variable NEO4J_ACCEPT_LICENSE_AGREEMENT=yes when the Software was started.
2025-06-19 13:56:18.232+0000 INFO Starting...
2025-06-19 13:56:22.449+0000 INFO ======== Neo4j 2025.05.0 ========
2025-06-19 13:56:22.699+0000 INFO This instance is ServerId{9e19e7a1} (9e19e7a1-3ba3-4e51-b484-0301e2ff20d3)
2025-06-19 13:56:23.626+0000 INFO Resolved endpoints with LIST{endpoints:'[localhost:6000]'} to '[localhost:6000]'
2025-06-19 13:56:23.754+0000 INFO Resolved endpoints with LIST{endpoints:'[localhost:6000]'} to '[localhost:6000]'
2025-06-19 13:56:26.374+0000 INFO Sending metrics to CSV file at C:\Users<User>.Neo4jDesktop2\Data\dbmss\dbms-c2d29d2f-632e-411c-b52d-859b1ac50972\metrics
2025-06-19 13:56:26.428+0000 INFO Anonymous Usage Data is being sent to Neo4j, see Usage data report - Neo4j Documentation
2025-06-19 13:56:26.441+0000 INFO Bolt enabled on localhost:7687.
2025-06-19 13:56:26.441+0000 INFO Bolt (Routing) enabled on localhost:7688.
2025-06-19 13:56:28.197+0000 INFO HTTP enabled on localhost:7474.
2025-06-19 13:56:28.197+0000 INFO Remote interface available at http://localhost:7474/
2025-06-19 13:56:28.208+0000 INFO id: F919D95BCA4DDD195931BAF0F24E772D1D7186475DDC791054198596007C1473
2025-06-19 13:56:28.208+0000 INFO name: system
2025-06-19 13:56:28.210+0000 INFO creationDate: 2025-06-19T12:50:29.29Z
2025-06-19 13:56:28.210+0000 INFO Started.
2025-06-19 13:56:34.956+0000 WARN [bolt-3] The client is unauthorized due to authentication failure.
2025-06-19 13:56:57.299+0000 WARN [bolt-5] The client is unauthorized due to authentication failure.
