Hi.
I've been using neo4j 3.5.7 as windows service. But time for upgrade came and I've unpacked new version 4.1.3 (to different directory), uninstalled old service and installed new with "neo4j uninstall-service" and "neo4j install-service". But when I try to start service it failed.
Here is output:
C:\app\neo4j-community-4.1.3\bin>neo4j start -verbose
VERBOSE: Neo4j Root is 'C:\app\neo4j-community-4.1.3'
VERBOSE: Neo4j Server Type is 'Community'
VERBOSE: Neo4j Version is '4.1.3'
VERBOSE: Neo4j Database Mode is ''
VERBOSE: Start command specified
VERBOSE: Neo4j Windows Service Name is neo4j
VERBOSE: Java detected at 'C:\Program Files\Java\jdk-11.0.6\bin\java.exe'
VERBOSE: Invoking "C:\Program Files\Java\jdk-11.0.6\bin\java.exe" -version 2>&1
VERBOSE: Command returned with exit code 0
VERBOSE: Java version response: java version "11.0.6" 2020-01-14 LTS
Java(TM) SE Runtime Environment 18.9 (build 11.0.6+8-LTS)
Java HotSpot(TM) 64-Bit Server VM 18.9 (build 11.0.6+8-LTS, mixed mode)
VERBOSE: Java Version detected as 11.0.6
VERBOSE: Neo4j Windows Service Name is neo4j
VERBOSE: Starting Neo4j as a service
VERBOSE: Invoking C:\app\neo4j-community-4.1.3\bin\tools\prunsrv-amd64.exe "//ES//neo4j" 2>&1
VERBOSE: Command returned with exit code 5
Neo4j service did not start
I'm using Win 10 Enterprise. And of course I've tried restart my PC 
Also here is a console from installing service:
C:\app\neo4j-community-4.1.3\bin>neo4j install-service -verbose
VERBOSE: Neo4j Root is 'C:\app\neo4j-community-4.1.3'
VERBOSE: Neo4j Server Type is 'Community'
VERBOSE: Neo4j Version is '4.1.3'
VERBOSE: Neo4j Database Mode is ''
VERBOSE: Install command specified
VERBOSE: Neo4j Windows Service Name is neo4j
VERBOSE: Java detected at 'C:\Program Files\Java\jdk-11.0.6\bin\java.exe'
VERBOSE: Invoking "C:\Program Files\Java\jdk-11.0.6\bin\java.exe" -version 2>&1
VERBOSE: Command returned with exit code 0
VERBOSE: Java version response: java version "11.0.6" 2020-01-14 LTS
Java(TM) SE Runtime Environment 18.9 (build 11.0.6+8-LTS)
Java HotSpot(TM) 64-Bit Server VM 18.9 (build 11.0.6+8-LTS, mixed mode)
VERBOSE: Java Version detected as 11.0.6
VERBOSE: Neo4j Windows Service Name is neo4j
VERBOSE: Reading JVM settings from configuration
VERBOSE: Adding '-XX:+UseG1GC'
VERBOSE: Adding '-XX:-OmitStackTraceInFastThrow'
VERBOSE: Adding '-XX:+AlwaysPreTouch'
VERBOSE: Adding '-XX:+UnlockExperimentalVMOptions'
VERBOSE: Adding '-XX:+TrustFinalNonStaticFields'
VERBOSE: Adding '-XX:+DisableExplicitGC'
VERBOSE: Adding '-XX:MaxInlineLevel=15'
VERBOSE: Adding '-Djdk.nio.maxCachedBufferSize=262144'
VERBOSE: Adding '-Dio.netty.tryReflectionSetAccessible=true'
VERBOSE: Adding '-Djdk.tls.ephemeralDHKeySize=2048'
VERBOSE: Adding '-Djdk.tls.rejectClientInitiatedRenegotiation=true'
VERBOSE: Adding '-XX:FlightRecorderOptions=stackdepth=256'
VERBOSE: Adding '-XX:+UnlockDiagnosticVMOptions'
VERBOSE: Adding '-XX:+DebugNonSafepoints'
VERBOSE: Moving -XX:+UnlockExperimentalVMOptions to the beginning
VERBOSE: Reading JVM settings from console java invocation
VERBOSE: Merging '-XX:+UseG1GC'
VERBOSE: Merging '-XX:-OmitStackTraceInFastThrow'
VERBOSE: Merging '-XX:+AlwaysPreTouch'
VERBOSE: Merging '-XX:+UnlockExperimentalVMOptions'
VERBOSE: Merging '-XX:+TrustFinalNonStaticFields'
VERBOSE: Merging '-XX:+DisableExplicitGC'
VERBOSE: Merging '-XX:MaxInlineLevel=15'
VERBOSE: Merging '-Djdk.nio.maxCachedBufferSize=262144'
VERBOSE: Merging '-Dio.netty.tryReflectionSetAccessible=true'
VERBOSE: Merging '-Djdk.tls.ephemeralDHKeySize=2048'
VERBOSE: Merging '-Djdk.tls.rejectClientInitiatedRenegotiation=true'
VERBOSE: Merging '-XX:FlightRecorderOptions=stackdepth=256'
VERBOSE: Merging '-XX:+UnlockDiagnosticVMOptions'
VERBOSE: Merging '-XX:+DebugNonSafepoints'
VERBOSE: Adding '-Dfile.encoding=UTF-8'
VERBOSE: Moving -XX:+UnlockExperimentalVMOptions to the beginning
VERBOSE: Installing Neo4j as a service
VERBOSE: Invoking C:\app\neo4j-community-4.1.3\bin\tools\prunsrv-amd64.exe "//IS//neo4j" "--StartMode=jvm"
"--StartMethod=start" "--ServiceUser=LocalSystem" "--StartPath=C:\app\neo4j-community-4.1.3"
"--StartParams=--config-dir=C:\app\neo4j-community-4.1.3\conf" "++StartParams=--home-dir=C:\app\neo4j-community-4.1.3"
"--StopMode=jvm" "--StopMethod=stop" "--StopPath=C:\app\neo4j-community-4.1.3" "--Description=Neo4j Graph Database -
C:\app\neo4j-community-4.1.3" "--DisplayName=Neo4j Graph Database - neo4j" "--Jvm=C:\Program
Files\Java\jdk-11.0.6\bin\server\jvm.dll" "--LogPath=C:\app\neo4j-community-4.1.3\logs"
"--StdOutput=C:\app\neo4j-community-4.1.3\logs\neo4j.log"
"--StdError=C:\app\neo4j-community-4.1.3\logs\service-error.log" "--LogPrefix=neo4j-service"
"--Classpath=lib/*;plugins/*"
"--JvmOptions=-XX:+UnlockExperimentalVMOptions;-Djdk.tls.rejectClientInitiatedRenegotiation=true;-XX:+DebugNonSafepoint
s;-XX:+AlwaysPreTouch;-XX:+TrustFinalNonStaticFields;-XX:+UseG1GC;-Djdk.nio.maxCachedBufferSize=262144;-XX:FlightRecord
erOptions=stackdepth=256;-XX:+UnlockDiagnosticVMOptions;-Djdk.tls.ephemeralDHKeySize=2048;-Dio.netty.tryReflectionSetAc
cessible=true;-XX:-OmitStackTraceInFastThrow;-XX:+DisableExplicitGC;-XX:MaxInlineLevel=15;-Dfile.encoding=UTF-8"
"--Startup=auto" "--StopClass=org.neo4j.server.CommunityEntryPoint" "--StartClass=org.neo4j.server.CommunityEntryPoint"
2>&1
VERBOSE: Command returned with exit code 0
Neo4j service installed