I had the same issue.
This and removing all files that I could find in
- Relate cache: %USERPROFILE%\AppData/Local\Neo4j\Relate/Cache
- Relate config: %USERPROFILE%\AppData\Roaming\Neo4j\Relate\Config
- Relate data: %USERPROFILE%\AppData\Local\Neo4j\Relate\Data
as stated in https://neo4j.com/docs/desktop-manual/current/troubleshooting/re-install/
solved my problem.