Neo4j Desktop will not connect to anything even with reinstall

Neo4j Graph Platform Desktop
,
1

I cannot for the life of me get Neo4j Desktop to work at all. Fresh install of the latest desktop will cannot connect to anything. I have done a full teardown and fresh install as laid out in the troubleshooting guide. The program starts, but no connections can be established. Here is the error log I get immediately after installation:

[2025-03-13 09:04:40.176] [info] Retrieving status for DBMS[database-cbae1e41-e388-4446-bee2-8a152e38f963]
[2025-03-13 09:04:40.180] [info] Retrieved status for DBMS[database-cbae1e41-e388-4446-bee2-8a152e38f963]: false
[2025-03-13 09:04:40.183] [info] Checking ports
[2025-03-13 09:04:40.209] [info] Starting Neo4j
[2025-03-13 09:04:40.209] [info] Starting DBMS [database-cbae1e41-e388-4446-bee2-8a152e38f963] 'v5.24.0'
[2025-03-13 09:04:40.225] [info] Retrieved status for DBMS[database-cbae1e41-e388-4446-bee2-8a152e38f963]: true
[2025-03-13 09:04:40.226] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7687 }
[2025-03-13 09:04:40.227] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7474 }
[2025-03-13 09:04:40.228] [info] Neo4j @ 7687 is down. connect ECONNREFUSED 127.0.0.1:7687
[2025-03-13 09:04:40.228] [info] Neo4j @ 7474 is down. connect ECONNREFUSED 127.0.0.1:7474
[2025-03-13 09:04:41.237] [info] Retrieved status for DBMS[database-cbae1e41-e388-4446-bee2-8a152e38f963]: true
[2025-03-13 09:04:41.238] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7687 }
[2025-03-13 09:04:41.239] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7474 }
[2025-03-13 09:04:41.240] [info] Neo4j @ 7687 is down. connect ECONNREFUSED 127.0.0.1:7687
[2025-03-13 09:04:41.240] [info] Neo4j @ 7474 is down. connect ECONNREFUSED 127.0.0.1:7474
[2025-03-13 09:04:42.248] [info] Retrieved status for DBMS[database-cbae1e41-e388-4446-bee2-8a152e38f963]: true
[2025-03-13 09:04:42.249] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7687 }
[2025-03-13 09:04:42.249] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7474 }
[2025-03-13 09:04:42.250] [info] Neo4j @ 7687 is down. connect ECONNREFUSED 127.0.0.1:7687
[2025-03-13 09:04:42.250] [info] Neo4j @ 7474 is down. connect ECONNREFUSED 127.0.0.1:7474
[2025-03-13 09:04:43.260] [info] Retrieved status for DBMS[database-cbae1e41-e388-4446-bee2-8a152e38f963]: true
[2025-03-13 09:04:43.261] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7687 }
[2025-03-13 09:04:43.261] [info] Check if neo4j is available on { host: '127.0.0.1', path: '/', port: 7474 }
[2025-03-13 09:04:43.262] [info] Neo4j @ 7687 is down. connect ECONNREFUSED 127.0.0.1:7687
[2025-03-13 09:04:43.262] [info] Neo4j @ 7474 is down. connect ECONNREFUSED 127.0.0.1:7474
[2025-03-13 09:04:44.275] [info] Retrieved status for DBMS[database-cbae1e41-e388-4446-bee2-8a152e38f963]: false

This is a pretty new laptop:
System:

  • Microsoft Windows 11 Pro

  • Version|10.0.26100 Build 26100

  • Processor|Intel(R) Core(TM) i9-14900HX, 2200 Mhz, 24 Core(s), 32 Logical Processor(s)|

  • Neo4j Desktop version 1.6.1

2

I figured it out. For some reason I had an environment variable for NEO4J_HOME that was set to the wrong directory. I deleted the variable, rebooted the computer, and now everything is working. Leaving this here in case anyone else runs into this issue.