Lost password for AuraDB Free instance, need to reset without losing data

[aashmank13]

Hi, I created an AuraDB Free instance a while ago and have since lost the database password for it. I no longer have the credentials file or email from when it was created.

The instance is still running and has data in it that I don't want to lose, so I'd rather not reset it to blank if possible.

Is there a way to recover or reset just the database password without wiping the instance? Happy to provide the Instance ID if needed.

Thanks!

[Ari_Neo4j (Neo4j Community Manager)]

Hi! Thanks, and welcome to the community!

There should be an option in the free tier to submit a support ticket for this issue. Be sure to explain the problem in as much detail as you can.

Also, if you're using the same system where you originally set up your instance, check for the Notepad file you were encouraged to download during the initial setup. I've found several of my own passwords in that file before.

[Ari_Neo4j (Neo4j Community Manager)]

While support may be able to help.

The other option is to:

• Take a database snapshot from their existing Free instance
• Export/download the snapshot
• Delete the free instance
• Create a new free instance
• Restore the downloaded snapshot into the new instance

Neo4j Graph Data Platform

Backup, export, restore, and upload - Neo4j Aura

This page describes how to backup, export, and restore your data from a snapshot as well as using neo4j admin to upload data.

Neo4j Graph Data Platform

Backup, export, restore, and upload - Neo4j Aura

This page describes how to backup, export, and restore your data from a snapshot as well as using neo4j admin to upload data.

Also worthwhile to note that this will result in a new connection URI as a new instance will be created

[dana_canzano]

@aashmank13

see Neo4j Customer Service Portal