[Help] Instance is kept "stopped" immediater in Neo4j Desktop 2.0.4

Neo4j Graph Platform
1

Hello,

Need your help to give me hints.

I’m using Windows 11 and installed Neo4j Desktop 2.0.3, then it’s upgrated to 2.0.4.

Things are not changed between versions, after I created one Local Instance (say called Graphs), it’s initially “running” but Stopped after some seconds.

Then when I click “Start instance” button, the Powershell screen flashes and disappear, and the instance is back to “Stopped”.

Sometimes, the instance shows “Running”, then when I use “Create database”, it shows below error: “Cannot connect to stopped DBMS…”, means the instance is stopped background:

image
image542×409 13.8 KB

The installing of Desktop 2.0.3 from the downloaded exe file was just silently without popping up any error.

My computer is sitting behind company’s firewall, however, one of my colleague doesn’t have any issue with same installation.

I tried to reinstall the program many times and reboot machine many times, nothing changed.

Is there any area I should troubleshoot to investigate?

Really thanks!

Xiaoqi

2

Adding more information:

The "neo4j.log" that open from that 3-dots are empty

image
image311×328 12 KB

In C:\Users\[ID]\.Neo4jDesktop2\Logs, I found below errors repeatly in "main.log" file:

at LocalDbs.list (C:\Users\[ID]\AppData\Local\Programs\neo4j-desktop\resources\app.asar\node_modules\@desktop\common\dist\entities\dbs\dbs.local.js:49:19) ExceptionsHandler

[2025-09-19 09:02:35.328] [error] (nestjs) Error: Could not find or load main class org.neo4j.server.startup.Neo4jAdminCommand

Caused by: java.lang.ClassNotFoundException: org.neo4j.server.startup.Neo4jAdminCommand

Error: Error: Could not find or load main class org.neo4j.server.startup.Neo4jAdminCommand

Caused by: java.lang.ClassNotFoundException: org.neo4j.server.startup.Neo4jAdminCommand

at LocalDbs.list (C:\Users\[ID]\AppData\Local\Programs\neo4j-desktop\resources\app.asar\node_modules\@desktop\common\dist\entities\dbs\dbs.local.js:49:19)

at process.processTicksAndRejections (node:internal/process/task_queues:105:5) ExceptionsHandler

[2025-09-19 09:02:41.870] [error] (nestjs) Cannot connect to stopped DBMS.

Suggested Action(s):

- Start the DBMS Error: Cannot connect to stopped DBMS.

I have Java as below version:

>java --version

openjdk 21.0.5 2024-10-15 LTS

OpenJDK Runtime Environment Microsoft-10377968 (build 21.0.5+11-LTS)

OpenJDK 64-Bit Server VM Microsoft-10377968 (build 21.0.5+11-LTS, mixed mode, sharing)

Any reason from that? Thanks a lot!

Xiaoqi

3

Also seek help from Reddit: Reddit - The heart of the internet, and see where can be getting help quicker.