Hi @deepika,
The error you are seeing appears when there is a problem with the Bloom Server License file, the location of which can be specific as a relative or absolute path in the database settings:
neo4j.bloom.license_file=/etc/neo4j/license/mybloomkey.license
neo4j.bloom.license_file=mybloomkey.license
It sounds like you have specified a path in your settings and Bloom was able to find a file on that path but has trouble reading the file. We've encountered issues with file encodings and BOM characters in license files in the past:
Could you check that your Bloom server license file is stored in UTF-8 encoding and does not contain a BOM character?