Hey all, I have an Aura instance that I can connect to and use. When my colleague runs the same script with the same credentials, he gets this error. Unable to retrieve routing information Failed to connect to Neo4j: Service is unavailable. Error details: Unable to retrieve routing information H…

Hi, do you know if your colleague has a firewall restricting the use of custom ports? Neo4j uses the following ports: https://neo4j.com/docs/operations-manual/current/configuration/ports/

Can't connect to Aura from Brazil

Neo4j Graph Platform Aura & Cloud

crispai.adm (Crispai Adm) March 28, 2024, 4:33pm 3

thank you for the answer sir. He tried a fresh conda env and got it to work. Thanks again :)

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Can't connect to Aura from Brazil

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