Backup is failing

Neo4j Graph Platform Operations
1

com.neo4j.backup.v1.BackupExecutionException: com.neo4j.causalclustering.catchup.storecopy.DatabaseIdDownloadFailedException: Failed to download database id for database 'businessmondb' from '10.3.50.14'
at com.neo4j.backup.v1.OnlineDatabaseBackup.backup(OnlineDatabaseBackup.java:83) ~[neo4j-backup-4.4.25.jar:4.4.25]
at com.neo4j.backup.v1.OnlineBackupExecutor.executeBackups(OnlineBackupExecutor.java:97) [neo4j-backup-4.4.25.jar:4.4.25]
at com.neo4j.backup.v1.OnlineBackupCommand.execute(OnlineBackupCommand.java:163) [neo4j-backup-4.4.25.jar:4.4.25]
at org.neo4j.cli.AbstractCommand.call(AbstractCommand.java:71) [neo4j-command-line-4.4.25.jar:4.4.25]
at org.neo4j.cli.AbstractCommand.call(AbstractCommand.java:34) [neo4j-command-line-4.4.25.jar:4.4.25]
at picocli.CommandLine.executeUserObject(CommandLine.java:1953) [picocli-4.6.1.jar:task ':jar' property 'archiveVersion']
at picocli.CommandLine.access$1300(CommandLine.java:145) [picocli-4.6.1.jar:task ':jar' property 'archiveVersion']
at picocli.CommandLine$RunLast.executeUserObjectOfLastSubcommandWithSameParent(CommandLine.java:2352) [picocli-4.6.1.jar:task ':jar' property 'archiveVersion']
at picocli.CommandLine$RunLast.handle(CommandLine.java:2346) [picocli-4.6.1.jar:task ':jar' property 'archiveVersion']
at picocli.CommandLine$RunLast.handle(CommandLine.java:2311) [picocli-4.6.1.jar:task ':jar' property 'archiveVersion']
at picocli.CommandLine$AbstractParseResultHandler.execute(CommandLine.java:2179) [picocli-4.6.1.jar:task ':jar' property 'archiveVersion']
at picocli.CommandLine.execute(CommandLine.java:2078) [picocli-4.6.1.jar:task ':jar' property 'archiveVersion']
at org.neo4j.cli.AdminTool.execute(AdminTool.java:93) [neo4j-command-line-4.4.25.jar:4.4.25]
at org.neo4j.cli.AdminTool.main(AdminTool.java:79) [neo4j-command-line-4.4.25.jar:4.4.25]
Caused by: com.neo4j.causalclustering.catchup.storecopy.DatabaseIdDownloadFailedException: Failed to download database id for database

2

@aschou

a. Though not stated in the initial problem description I presume this is Neo4j 4.4.25? correct?

b. Do you have details of the command line options submitted upon running backup?

c. Has back up ever worked for this database businessmondb ? or is this the 1st time attempting backup?

d. from a query/cypher prompt can you return the output of show databases;