Error when starting projects after update to Enterprise 4.1.1 and Desktop 1.3.4

Neo4j Graph Platform
1

Desktop 1.3.4 was removed by my virus projection software (virus was detected). I downloaded Desktop v 1.3.4 again, and in the process was upgraded from Enterprise 4.1.0 to Enterprise 4.1.1. I use Chrome and work locally.

Unfortunately, I can no longer open my project that was created previously ... prior to re-downloading Desktop and the subsequent upgrade to 4.1.1. I can launch Desktop and see my previous project, but receive the following error when trying to start it:

Database failed to start: DB [database-056ceb ...] 'v4.1.0' exited with status ''KILLED". Check the logs."

The logs are not helpful to me. Any assistance would be appreciated. Thanks!

2

Hi Jeff,

Could you attach your logs so we could see some of the detail about what is happening?

Thanks,
Andreas

3

Hi Andreas,
Thank you for your quick reply. See attached.
Jeff
neo4j_1.txt (60.5 KB)
security_1.txt (51.2 KB)
debug_2.txt (2.3 MB)

4

I can't be sure, but it looks like the startup fails during initialization of a plugin. Do you have APOC or other plugins installed? You could try removing the plugins, then starting, then re-installing the plugins and starting again to check whether that is the root cause.

Best,
Andreas

5

Success! I removed APOC and was able to start the successfully restart. Thanks so much Andreas. You're a rock star!
Jeff

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