Can't run Neo4j Desktop after instalation


(Vladislav Kutas) #1

After downloading and installing Neo4j Desktop 1.1.14 I open it the first time and the message below pops up.

When press "Confirm" nothing happens.
Tried to run Neo4j Desktop as well as reinstall it as Admin - the same result.

OS: Windows 10 corporate v. 1607 build 14393.1489

The log file

[2019-02-04 20:23:32.958] [info] App starting
[2019-02-04 20:23:33.054] [info] GraphQL server is running @ localhost:4000
[2019-02-04 20:23:33.059] [info] Create PouchDB database if not exists - projects
[2019-02-04 20:23:33.060] [info] Create PouchDB database if not exists - databases
[2019-02-04 20:23:33.060] [info] Create PouchDB database if not exists - userData
[2019-02-04 20:23:33.060] [info] Create PouchDB database if not exists - graphApps
[2019-02-04 20:23:33.060] [info] Create PouchDB database if not exists - plugins
[2019-02-04 20:23:33.060] [info] Create PouchDB database if not exists - distributions
[2019-02-04 20:23:33.061] [info] Create PouchDB database if not exists - licenses
[2019-02-04 20:23:33.091] [info] Create persistent store if not exists - projects
[2019-02-04 20:23:33.096] [info] Create persistent store if not exists - databases
[2019-02-04 20:23:33.101] [info] Create persistent store if not exists - userData
[2019-02-04 20:23:33.105] [info] Create persistent store if not exists - graphApps
[2019-02-04 20:23:33.108] [info] Create persistent store if not exists - plugins
[2019-02-04 20:23:33.112] [info] Create persistent store if not exists - distributions
[2019-02-04 20:23:33.115] [info] Create persistent store if not exists - licenses
[2019-02-04 20:23:33.119] [info] Create persistent store if not exists - karhu
[2019-02-04 20:23:33.125] [info] Create persistent store if not exists - permissions
[2019-02-04 20:23:33.196] [info] Reading bundled resources C:\Program Files\Neo4j Desktop\resources
[2019-02-04 20:23:33.197] [info] Distribution folder for java should exist
[2019-02-04 20:23:34.096] [info] Will copy
[2019-02-04 20:23:34.102] [info] Distribution folder for neo4j should exist
[2019-02-04 20:23:35.734] [info] Will copy
[2019-02-04 20:23:35.738] [info] Distribution folder for graphApps should exist
[2019-02-04 20:23:35.880] [info] Will copy
[2019-02-04 20:23:36.483] [info] Register listener for protocolManager/arguments/changed
[2019-02-04 20:23:37.317] [info] Action[@@router/LOCATION_CHANGE] { payload: { hash: '', pathname: '/', search: '' },
type: '@@router/LOCATION_CHANGE' }
[2019-02-04 20:23:37.384] [info] Function
[2019-02-04 20:23:37.384] [info] Function
[2019-02-04 20:23:37.385] [info] Checking for powershell.
[2019-02-04 20:23:37.395] [info] Action[UPDATE_NOT_AVAILABLE] { type: 'UPDATE_NOT_AVAILABLE' }
[2019-02-04 20:23:37.426] [info] Migrations passed: 0
[2019-02-04 20:23:37.434] [info] Action[APPLICATION_SHOULD_ACCEPT_AGREEMENT] { shouldAccept: false,
type: 'APPLICATION_SHOULD_ACCEPT_AGREEMENT' }
[2019-02-04 20:23:37.435] [info] Function
[2019-02-04 20:23:37.443] [info] Action[SHOW_DATA_PATH_CONTAINER] { dataPathError: '',
isVisibleDataPathContainer: true,
type: 'SHOW_DATA_PATH_CONTAINER' }
[2019-02-04 20:23:37.448] [info] Application is online.
[2019-02-04 20:23:37.448] [info] Action[APPLICATION_ONLINE] { type: 'APPLICATION_ONLINE' }
[2019-02-04 20:23:37.582] [info] Action[APPLICATION_SHOULD_PROVIDE_LICENSE] { shouldProvideLicense: true,
type: 'APPLICATION_SHOULD_PROVIDE_LICENSE' }
[2019-02-04 20:23:37.583] [info] Action[SHOW_LICENSE_CONTAINER] { isVisibleLicenseContainer: true,
type: 'SHOW_LICENSE_CONTAINER' }
[2019-02-04 20:23:37.591] [warn] auth is not initialised yet
[2019-02-04 20:23:37.600] [info] Checking for update
[2019-02-04 20:23:37.600] [info] Checking for update.
[2019-02-04 20:23:37.601] [info] Action[UPDATE_CHECK] { type: 'UPDATE_CHECK' }
[2019-02-04 20:23:37.602] [info] Action[UPDATE_RESTRICTION] { restrictionReason: 'No powershell available or is incompatible',
restrictionStatus: true,
type: 'UPDATE_RESTRICTION' }
[2019-02-04 20:23:37.752] [info] Update for version 1.1.14 is not available (latest version: 1.1.14, downgrade is disallowed).
[2019-02-04 20:23:37.752] [info] Update not available.
[2019-02-04 20:23:37.752] [info] Action[UPDATE_NOT_AVAILABLE] { type: 'UPDATE_NOT_AVAILABLE' }
[2019-02-04 20:23:40.761] [info] App is quitting
[2019-02-04 20:23:40.770] [info] Closing PouchDB[projects].
[2019-02-04 20:23:40.771] [info] Closing PouchDB[databases].
[2019-02-04 20:23:40.771] [info] Closing PouchDB[userData].
[2019-02-04 20:23:40.771] [info] Closing PouchDB[plugins].
[2019-02-04 20:23:40.771] [info] Closing PouchDB[distributions].
[2019-02-04 20:23:40.772] [info] Closing PouchDB[graphApps].
[2019-02-04 20:23:40.772] [info] Closing PouchDB[licenses].
[2019-02-04 20:23:40.826] [info] App quit with 0 code
[2019-02-04 20:23:54.455] [info] App starting
[2019-02-04 20:23:54.543] [info] GraphQL server is running @ localhost:4000
[2019-02-04 20:23:54.548] [info] Create PouchDB database if not exists - projects
[2019-02-04 20:23:54.549] [info] Create PouchDB database if not exists - databases
[2019-02-04 20:23:54.549] [info] Create PouchDB database if not exists - userData
[2019-02-04 20:23:54.549] [info] Create PouchDB database if not exists - graphApps
[2019-02-04 20:23:54.549] [info] Create PouchDB database if not exists - plugins
[2019-02-04 20:23:54.550] [info] Create PouchDB database if not exists - distributions
[2019-02-04 20:23:54.550] [info] Create PouchDB database if not exists - licenses
[2019-02-04 20:23:54.577] [info] Create persistent store if not exists - projects
[2019-02-04 20:23:54.581] [info] Create persistent store if not exists - databases
[2019-02-04 20:23:54.585] [info] Create persistent store if not exists - userData
[2019-02-04 20:23:54.589] [info] Create persistent store if not exists - graphApps
[2019-02-04 20:23:54.593] [info] Create persistent store if not exists - plugins
[2019-02-04 20:23:54.596] [info] Create persistent store if not exists - distributions
[2019-02-04 20:23:54.600] [info] Create persistent store if not exists - licenses
[2019-02-04 20:23:54.604] [info] Create persistent store if not exists - karhu
[2019-02-04 20:23:54.610] [info] Create persistent store if not exists - permissions
[2019-02-04 20:23:54.680] [info] Reading bundled resources C:\Program Files\Neo4j Desktop\resources
[2019-02-04 20:23:54.682] [info] Distribution folder for java should exist
[2019-02-04 20:23:55.650] [info] Will copy
[2019-02-04 20:23:55.653] [info] Distribution folder for neo4j should exist
[2019-02-04 20:23:57.244] [info] Will copy
[2019-02-04 20:23:57.247] [info] Distribution folder for graphApps should exist
[2019-02-04 20:23:57.422] [info] Will copy
[2019-02-04 20:23:58.028] [info] Register listener for protocolManager/arguments/changed
[2019-02-04 20:23:58.846] [info] Action[@@router/LOCATION_CHANGE] { payload: { hash: '', pathname: '/', search: '' },
type: '@@router/LOCATION_CHANGE' }
[2019-02-04 20:23:58.908] [info] Function
[2019-02-04 20:23:58.908] [info] Function
[2019-02-04 20:23:58.911] [info] Checking for powershell.
[2019-02-04 20:23:58.922] [info] Action[UPDATE_NOT_AVAILABLE] { type: 'UPDATE_NOT_AVAILABLE' }
[2019-02-04 20:23:58.959] [info] Migrations passed: 0
[2019-02-04 20:23:58.967] [info] Action[APPLICATION_SHOULD_ACCEPT_AGREEMENT] { shouldAccept: false,
type: 'APPLICATION_SHOULD_ACCEPT_AGREEMENT' }
[2019-02-04 20:23:58.967] [info] Function
[2019-02-04 20:23:58.974] [info] Action[SHOW_DATA_PATH_CONTAINER] { dataPathError: '',
isVisibleDataPathContainer: true,
type: 'SHOW_DATA_PATH_CONTAINER' }
[2019-02-04 20:23:58.980] [info] Application is online.
[2019-02-04 20:23:58.980] [info] Action[APPLICATION_ONLINE] { type: 'APPLICATION_ONLINE' }
[2019-02-04 20:23:59.108] [info] Action[APPLICATION_SHOULD_PROVIDE_LICENSE] { shouldProvideLicense: true,
type: 'APPLICATION_SHOULD_PROVIDE_LICENSE' }
[2019-02-04 20:23:59.108] [info] Action[SHOW_LICENSE_CONTAINER] { isVisibleLicenseContainer: true,
type: 'SHOW_LICENSE_CONTAINER' }
[2019-02-04 20:23:59.115] [warn] auth is not initialised yet
[2019-02-04 20:23:59.121] [info] Action[UPDATE_RESTRICTION] { restrictionReason: 'No powershell available or is incompatible',
restrictionStatus: true,
type: 'UPDATE_RESTRICTION' }
[2019-02-04 20:23:59.121] [info] Checking for update
[2019-02-04 20:23:59.122] [info] Checking for update.
[2019-02-04 20:23:59.122] [info] Action[UPDATE_CHECK] { type: 'UPDATE_CHECK' }
[2019-02-04 20:23:59.229] [info] Update for version 1.1.14 is not available (latest version: 1.1.14, downgrade is disallowed).
[2019-02-04 20:23:59.229] [info] Update not available.
[2019-02-04 20:23:59.230] [info] Action[UPDATE_NOT_AVAILABLE] { type: 'UPDATE_NOT_AVAILABLE' }
[2019-02-04 20:24:01.776] [info] App is quitting
[2019-02-04 20:24:01.784] [info] Closing PouchDB[projects].
[2019-02-04 20:24:01.784] [info] Closing PouchDB[databases].
[2019-02-04 20:24:01.784] [info] Closing PouchDB[userData].
[2019-02-04 20:24:01.785] [info] Closing PouchDB[plugins].
[2019-02-04 20:24:01.785] [info] Closing PouchDB[distributions].
[2019-02-04 20:24:01.785] [info] Closing PouchDB[graphApps].
[2019-02-04 20:24:01.785] [info] Closing PouchDB[licenses].
[2019-02-04 20:24:01.805] [info] App quit with 0 code

also at the dev tool there is the error message


(Michael Hunger) #2

Please see the answer here


(Vladislav Kutas) #3

This is the solution given by user Metaur from GitHub (link above).

the issue is that user has corrupted PATH env variable.
First, he needs to check if the wmic.exe is present in C:\windows\system32\wbem directory.
If true - add that path to env variable PATH.
If not - use system-wide search to find that executable. it should be somewhere inside Windows folder.