Cannot start any database on Windows on corporate network

I have just installed Neo4J Desktop on Windows and is unable to start any database. Inspecting the log C:\Users\mkharitonov.Neo4jDesktop\log.log reveals the root cause - UNABLE_TO_GET_ISSUER_CERT_LOCALLY with the following stack trace:

  stack: 'RequestError: unable to get local issuer certificate\n' +
    '    at ClientRequest.<anonymous> (C:\\Users\\mkharitonov\\AppData\\Local\\Programs\\Neo4j Desktop\\resources\\app.asar\\node_modules\\got\\source\\request-as-event-emitter.js:178:14)\n' +
    '    at Object.onceWrapper (events.js:291:20)\n' +
    '    at ClientRequest.emit (events.js:208:15)\n' +
    '    at ClientRequest.EventEmitter.emit (domain.js:476:20)\n' +
    '    at ClientRequest.origin.emit (C:\\Users\\mkharitonov\\AppData\\Local\\Programs\\Neo4j Desktop\\resources\\app.asar\\node_modules\\@szmarczak\\http-timer\\source\\index.js:37:11)\n' +
    '    at TLSSocket.socketErrorListener (_http_client.js:399:9)\n' +
    '    at TLSSocket.emit (events.js:203:13)\n' +
    '    at TLSSocket.EventEmitter.emit (domain.js:476:20)\n' +
    '    at emitErrorNT (internal/streams/destroy.js:91:8)\n' +
    '    at emitErrorAndCloseNT (internal/streams/destroy.js:59:3)\n' +
    '    at processTicksAndRejections (internal/process/task_queues.js:77:11)'

And it makes sense. This is corporate network and we use ZScaler among other things. There are extra trusted certificates in the Windows Certificate Store.

However, Neo4J desktop seem to look for certificates somewhere else.
I can extract the required certificates in whatever format is needed, but I have no idea where to place them for the Neo4J Desktop to see them.

What should I do?

I also posted the question here - electron - Desktop 1.4.1 on Windows - starting any database immediately fails with the error UNABLE_TO_GET_ISSUER_CERT_LOCALLY in the log - Stack Overflow


From looking around I understand the following:

  1. Neo4j Desktop uses Electron frontend.
  2. The Electron frontend uses package management system to keep itself up-to-date
  3. When I start a database, the frontend calls the auto updater (part of to check the latest version. This code is unaware of the additional certificates that must be trusted.

As a result it blows up.

I could not find how to disable the auto updater or let it know of additional trusted certificates.

Hi Mark,

thanks for reporting the issue, we will look into it.

In the meantime, there is an offline mode in the settings, could you try and enable that and then try to start a DBMS.

/ Linus

Also, could you provide the full log so that we have more information to go by?

So the offline mode does not matter - just tried it.

Here is the full log - log.txt (63.8 KB)

Thanks Mark!

We will investigate what is going on.

Hi Mark
Sorry for the delay and I know it's a bit of a long shot, but would you be able to provide us with the neo4j.log file? In the 3 dots menu for the DBMS, select Logs. We'd like to investigate this further and think that file would have useful information.