I am using 17% of max available nodes and 30% of the edges on free tier in AuraDB but its disconnecting frequently and asking the username and password randomly. also occasionally, even though i enter password and username , it still cant connect since the DB goes offline.
Am i hitting some free tier bottleneck on memory or is it a bug?
Hi @KeremK - sorry to hear this is happening. I'll DM you to learn more here.
A similar is happening to us. And it seems like this started somewhere a month ago or so.
We are evaluating Aura for our use cases, and we see that the Free Aura cluster disconnects frequently (goes offline). What are the availability guarantees for it, and what are the guarantees for the paid versions? We are pretty concerned about this instability.
Hi @mindaugas. There are no availability guarantees for Aura Free or Professional, however we generally strive for uptime in the 99%+ range across the entire service.
Our newly launched Business Critical instances have a 99.95% uptime SLA
Thanks for the info.
However, it isn't enjoyable to reconnect to the DB every few minutes or fail to get results when it goes offline.
What are your suggestions for working around this unpleasant experience?
From the experience, it looks like your deployment process does not have zero downtime, and you just kill existing connections to deploy a new version. Then every user has to reconnect. And a few minutes later, you kill all the connections again. Let us know if that is the case with other paid plans, as that is not acceptable for us and we will look into alternatives.
Hi,
Aura Professional runs as a single member cluster, which means there is no downtime when running updates on our side. Business Critical runs as a three node cluster which is highly available.
Best,
Aman
Thanks for the info. We've switched to Aura Professional to see if that solves our issues.