cancel
Showing results for 
Search instead for 
Did you mean: 

Head's Up! Site migration is underway. Phase 2: migrate recent content

Unable to restore backup

shweta
Node Link

Hi

I recently took an online backup of my 2.3Tb neo4j database.

After restoring it, I am trying to start the database but it is failing to startup. Attached the debug.log.

It is getting stuck after "initializing metrics". I have ensured that the permissions to graph db are correct.

We used the neo4j online backup tool to create backup of graph.db.

Need urgent help with this. Thanks.

2019-04-29 09:57:34.791+0000 INFO [o.n.k.i.DiagnosticsManager] --- INITIALIZED diagnostics START ---
2019-04-29 09:57:34.791+0000 INFO [o.n.k.i.DiagnosticsManager] Neo4j Kernel properties:
2019-04-29 09:57:34.791+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.connector.http.enabled=true
2019-04-29 09:57:34.791+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.security.auth_enabled=true
2019-04-29 09:57:34.791+0000 INFO [o.n.k.i.DiagnosticsManager] metrics.enabled=false
2019-04-29 09:57:34.791+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.connector.http.listen_address=0.0.0.0:7474
2019-04-29 09:57:34.792+0000 INFO [o.n.k.i.DiagnosticsManager] unsupported.dbms.directories.neo4j_home=/var/lib/neo4j
2019-04-29 09:57:34.792+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.directories.import=/var/lib/neo4j/import
2019-04-29 09:57:34.792+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.memory.heap.initial_size=30900m
2019-04-29 09:57:34.792+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.connector.bolt.tls_level=OPTIONAL
2019-04-29 09:57:34.792+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.directories.run=/var/run/neo4j
2019-04-29 09:57:34.792+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.directories.lib=/usr/share/neo4j/lib
2019-04-29 09:57:34.792+0000 INFO [o.n.k.i.DiagnosticsManager] ha.pull_interval=10
2019-04-29 09:57:34.792+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.connector.https.enabled=true
2019-04-29 09:57:34.793+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.jvm.additional=-Dunsupported.dbms.udc.source=rpm
2019-04-29 09:57:34.793+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.memory.heap.max_size=30900m
2019-04-29 09:57:34.793+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.connectors.default_listen_address=0.0.0.0
2019-04-29 09:57:34.793+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.windows_service_name=neo4j
2019-04-29 09:57:34.793+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.connector.https.listen_address=0.0.0.0:7473
2019-04-29 09:57:34.793+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.connector.bolt.listen_address=0.0.0.0:7687
2019-04-29 09:57:34.793+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.memory.pagecache.size=76200m
2019-04-29 09:57:34.793+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.directories.data=/var/lib/neo4j/data
2019-04-29 09:57:34.793+0000 INFO [o.n.k.i.DiagnosticsManager] unsupported.dbms.edition=enterprise
2019-04-29 09:57:34.794+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.directories.logs=/var/log/neo4j
2019-04-29 09:57:34.794+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.directories.metrics=/var/lib/neo4j/metrics
2019-04-29 09:57:34.794+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.connector.bolt.enabled=true
2019-04-29 09:57:34.794+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.directories.certificates=/var/lib/neo4j/certificates
2019-04-29 09:57:34.794+0000 INFO [o.n.k.i.DiagnosticsManager] dbms.directories.plugins=/var/lib/neo4j/plugins
2019-04-29 09:57:34.794+0000 INFO [o.n.k.i.DiagnosticsManager] Diagnostics providers:
2019-04-29 09:57:34.794+0000 INFO [o.n.k.i.DiagnosticsManager] org.neo4j.kernel.configuration.Config
2019-04-29 09:57:34.795+0000 INFO [o.n.k.i.DiagnosticsManager] org.neo4j.kernel.info.DiagnosticsManager
2019-04-29 09:57:34.795+0000 INFO [o.n.k.i.DiagnosticsManager] SYSTEM_MEMORY
2019-04-29 09:57:34.795+0000 INFO [o.n.k.i.DiagnosticsManager] JAVA_MEMORY
2019-04-29 09:57:34.795+0000 INFO [o.n.k.i.DiagnosticsManager] OPERATING_SYSTEM
2019-04-29 09:57:34.795+0000 INFO [o.n.k.i.DiagnosticsManager] JAVA_VIRTUAL_MACHINE
2019-04-29 09:57:34.795+0000 INFO [o.n.k.i.DiagnosticsManager] CLASSPATH
2019-04-29 09:57:34.795+0000 INFO [o.n.k.i.DiagnosticsManager] LIBRARY_PATH
2019-04-29 09:57:34.795+0000 INFO [o.n.k.i.DiagnosticsManager] SYSTEM_PROPERTIES
2019-04-29 09:57:34.795+0000 INFO [o.n.k.i.DiagnosticsManager] TIMEZONE_DATABASE
2019-04-29 09:57:34.795+0000 INFO [o.n.k.i.DiagnosticsManager] LINUX_SCHEDULERS
2019-04-29 09:57:34.796+0000 INFO [o.n.k.i.DiagnosticsManager] NETWORK
2019-04-29 09:57:34.796+0000 INFO [o.n.k.i.DiagnosticsManager] System memory information:
2019-04-29 09:57:34.807+0000 INFO [o.n.k.i.DiagnosticsManager] Total Physical memory: 119.99 GB
2019-04-29 09:57:34.807+0000 INFO [o.n.k.i.DiagnosticsManager] Free Physical memory: 77.06 GB
2019-04-29 09:57:34.807+0000 INFO [o.n.k.i.DiagnosticsManager] Committed virtual memory: 36.62 GB
2019-04-29 09:57:34.808+0000 INFO [o.n.k.i.DiagnosticsManager] Total swap space: 0.00 B
2019-04-29 09:57:34.808+0000 INFO [o.n.k.i.DiagnosticsManager] Free swap space: 0.00 B
2019-04-29 09:57:34.808+0000 INFO [o.n.k.i.DiagnosticsManager] JVM memory information:
2019-04-29 09:57:34.808+0000 INFO [o.n.k.i.DiagnosticsManager] Free  memory: 30.04 GB
2019-04-29 09:57:34.808+0000 INFO [o.n.k.i.DiagnosticsManager] Total memory: 30.18 GB
2019-04-29 09:57:34.808+0000 INFO [o.n.k.i.DiagnosticsManager] Max   memory: 30.18 GB
2019-04-29 09:57:34.810+0000 INFO [o.n.k.i.DiagnosticsManager] Garbage Collector: G1 Young Generation: [G1 Eden Space, G1 Survivor Space]
2019-04-29 09:57:34.810+0000 INFO [o.n.k.i.DiagnosticsManager] Garbage Collector: G1 Old Generation: [G1 Eden Space, G1 Survivor Space, G1 Old Gen]
2019-04-29 09:57:34.810+0000 INFO [o.n.k.i.DiagnosticsManager] Memory Pool: Code Cache (Non-heap memory): committed=8.13 MB, used=8.08 MB, max=240.00 MB, threshold=0.00 B
2019-04-29 09:57:34.811+0000 INFO [o.n.k.i.DiagnosticsManager] Memory Pool: Metaspace (Non-heap memory): committed=17.00 MB, used=16.10 MB, max=-1.00 B, threshold=0.00 B
2019-04-29 09:57:34.811+0000 INFO [o.n.k.i.DiagnosticsManager] Memory Pool: Compressed Class Space (Non-heap memory): committed=2.25 MB, used=2.00 MB, max=1.00 GB, threshold=0.00 B
2019-04-29 09:57:34.811+0000 INFO [o.n.k.i.DiagnosticsManager] Memory Pool: G1 Eden Space (Heap memory): committed=1.59 GB, used=136.00 MB, max=-1.00 B, threshold=?
2019-04-29 09:57:34.811+0000 INFO [o.n.k.i.DiagnosticsManager] Memory Pool: G1 Survivor Space (Heap memory): committed=0.00 B, used=0.00 B, max=-1.00 B, threshold=?
2019-04-29 09:57:34.811+0000 INFO [o.n.k.i.DiagnosticsManager] Memory Pool: G1 Old Gen (Heap memory): committed=28.59 GB, used=0.00 B, max=30.18 GB, threshold=0.00 B
2019-04-29 09:57:34.812+0000 INFO [o.n.k.i.DiagnosticsManager] Operating system information:
2019-04-29 09:57:34.812+0000 INFO [o.n.k.i.DiagnosticsManager] Operating System: Linux; version: 4.14.77-70.59.amzn1.x86_64; arch: amd64; cpus: 16
2019-04-29 09:57:34.812+0000 INFO [o.n.k.i.DiagnosticsManager] Max number of file descriptors: 4096
2019-04-29 09:57:34.813+0000 INFO [o.n.k.i.DiagnosticsManager] Number of open file descriptors: 163
2019-04-29 09:57:34.823+0000 INFO [o.n.k.i.DiagnosticsManager] Process id: 4643@ip-10-0-1-5
2019-04-29 09:57:34.823+0000 INFO [o.n.k.i.DiagnosticsManager] Byte order: LITTLE_ENDIAN
2019-04-29 09:57:34.827+0000 INFO [o.n.k.i.DiagnosticsManager] Local timezone: Universal
2019-04-29 09:57:34.828+0000 INFO [o.n.k.i.DiagnosticsManager] JVM information:
2019-04-29 09:57:34.828+0000 INFO [o.n.k.i.DiagnosticsManager] VM Name: OpenJDK 64-Bit Server VM
2019-04-29 09:57:34.828+0000 INFO [o.n.k.i.DiagnosticsManager] VM Vendor: Oracle Corporation
2019-04-29 09:57:34.828+0000 INFO [o.n.k.i.DiagnosticsManager] VM Version: 25.201-b09
2019-04-29 09:57:34.828+0000 INFO [o.n.k.i.DiagnosticsManager] JIT compiler: HotSpot 64-Bit Tiered Compilers
2019-04-29 09:57:34.829+0000 INFO [o.n.k.i.DiagnosticsManager] VM Arguments: [-Xms30900m, -Xmx30900m, -XX:+UseG1GC, -XX:-OmitStackTraceInFastThrow, -XX:+AlwaysPreTouch, -XX:+UnlockExperimentalVMOptions, -XX:+TrustFinalNonStaticFields, -XX:+DisableExplicitGC, -Djdk.tls.ephemeralDHKeySize=2048, -Djdk.tls.rejectClientInitiatedRenegotiation=true, -Dunsupported.dbms.udc.source=rpm, -Dfile.encoding=UTF-8]
2019-04-29 09:57:34.829+0000 INFO [o.n.k.i.DiagnosticsManager] Java classpath:
2019-04-29 09:57:34.831+0000 INFO [o.n.k.i.DiagnosticsManager]  [bootstrap] /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/charsets.jar
2019-04-29 09:57:34.831+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-compiler-3.1-3.1.8.jar
2019-04-29 09:57:34.831+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-logical-plans-3.3-3.3.5.jar
2019-04-29 09:57:34.831+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-server-enterprise-3.4.1.jar
2019-04-29 09:57:34.831+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jetty-security-9.4.8.v20171121.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/lz4-1.3.0.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jProcesses-1.6.4.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-metrics-3.4.1.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-query-logging-3.4.1.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/shiro-event-1.4.0.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/objenesis-2.6.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-browser-3.1.14.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jetty-util-9.4.8.v20171121.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-graphdb-api-3.4.1.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/slf4j-nop-1.7.25.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [loader.1] file:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/ext/zipfs.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [loader.1] file:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/ext/sunpkcs11.jar
2019-04-29 09:57:34.832+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/openCypher-frontend-1-3.4.1.jar

....

2019-04-29 09:57:34.834+0000 INFO [o.n.k.i.DiagnosticsManager]  [bootstrap] /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/jce.jar
2019-04-29 09:57:34.834+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-frontend-3.3-3.3.5.jar
2019-04-29 09:57:34.834+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jline-2.12.jar
2019-04-29 09:57:34.834+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-causal-clustering-commercial-3.4.1.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-graph-algo-3.4.1.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/shiro-crypto-core-1.4.0.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-planner-spi-3.4-3.4.1.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/commons-configuration-1.10.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-causal-clustering-3.4.1.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/commons-collections-3.2.2.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-frontend-3.1-3.1.8.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jackson-core-asl-1.9.13.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-server-3.4.1.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/caffeine-2.6.2.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-management-3.4.1.jar
2019-04-29 09:57:34.835+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/simpleclient-0.1.0.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-logging-3.4.1.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-frontend-2.3-2.3.12.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/parboiled-core-1.1.7.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-shell-3.4.1.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/WMI4Java-1.6.1.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-import-tool-3.4.1.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-kernel-commercial-3.4.1.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/rhino-1.7.9.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jackson-mapper-asl-1.9.13.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jersey-servlet-1.19.3.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-graph-matching-3.1.6.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/shiro-core-1.4.0.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [loader.1] file:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/ext/sunjce_provider.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-util-3.4-3.4.1.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-enterprise-cypher-3.4.1.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/var/lib/neo4j/plugins/
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/slf4j-api-1.7.25.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/kiama_2.11-2.1.0.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/scala-reflect-2.11.12.jar
2019-04-29 09:57:34.836+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/shiro-cache-1.4.0.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-consistency-check-3.4.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/netty-all-4.1.24.Final.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-security-3.4.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/bcpkix-jdk15on-1.59.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-spatial-index-3.4.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/commons-compress-1.16.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/shiro-config-ogdl-1.4.0.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/etc/neo4j/
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-ha-3.4.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jackson-jaxrs-1.9.13.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-configuration-3.4.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/hazelcast-all-3.7.5.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-ir-3.3-3.3.5.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/parboiled-scala_2.11-1.1.7.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-slotted-runtime-3.4.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jsr305-3.0.2.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/asm-tree-6.0.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-jmx-3.4.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-3.4.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-logical-plans-3.4-3.4.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-compiler-2.3-2.3.12.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [loader.1] file:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/ext/nashorn.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-unsafe-3.4.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-codegen-3.4.1.jar
2019-04-29 09:57:34.837+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-lucene-upgrade-3.4.1.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jetty-webapp-9.4.8.v20171121.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/commons-lang-2.6.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/scala-library-2.11.12.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-com-3.4.1.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/opencsv-2.3.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-planner-3.4-3.4.1.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/metrics-core-4.0.2.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jersey-server-1.19.3.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/shiro-crypto-cipher-1.4.0.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/asm-util-6.0.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jsr311-api-1.1.2.r612.jar
2019-04-29 09:57:34.838+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jetty-http-9.4.8.v20171121.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-morsel-runtime-3.4.1.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cluster-3.4.1.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [bootstrap] /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/resources.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jPowerShell-1.9.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [bootstrap] /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/sunrsasign.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jetty-xml-9.4.8.v20171121.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-runtime-util-3.4.1.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/shiro-lang-1.4.0.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/commons-io-2.6.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-resource-3.4.1.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/netty-3.9.9.Final.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-interpreted-runtime-3.4.1.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/javax.servlet-api-3.1.0.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-physical-planning-3.4.1.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/simpleclient_httpserver-0.1.0.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-procedure-api-3.4.1.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jetty-io-9.4.8.v20171121.jar
2019-04-29 09:57:34.839+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/commons-text-1.3.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-udc-3.4.1.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [loader.1] file:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/ext/localedata.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/commons-logging-1.1.1.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/var/lib/neo4j/plugins/*
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-csv-3.4.1.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-kernel-3.4.1.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [bootstrap] /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/classes
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [bootstrap] /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/rt.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/jetty-server-9.4.8.v20171121.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-common-3.4.1.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/lucene-analyzers-common-5.5.5.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-lucene-index-3.4.1.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [bootstrap] /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/jsse.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/asm-6.0.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-cypher-compiler-3.3-3.3.5.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-dbms-3.4.1.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/concurrentlinkedhashmap-lru-1.4.2.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [bootstrap] /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/jfr.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-enterprise-kernel-3.4.1.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [loader.1] file:/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/ext/cldrdata.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/commons-lang3-3.7.jar
2019-04-29 09:57:34.840+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-collections-3.4.1.jar
2019-04-29 09:57:34.841+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-server-commercial-3.4.1.jar
2019-04-29 09:57:34.841+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-values-3.4.1.jar
2019-04-29 09:57:34.841+0000 INFO [o.n.k.i.DiagnosticsManager]  [classpath + loader.0] file:/usr/share/neo4j/lib/neo4j-auth-plugin-api-3.4.1.jar
2019-04-29 09:57:34.841+0000 INFO [o.n.k.i.DiagnosticsManager] Library path:
2019-04-29 09:57:34.841+0000 INFO [o.n.k.i.DiagnosticsManager] /usr/java/packages/lib/amd64
2019-04-29 09:57:34.841+0000 INFO [o.n.k.i.DiagnosticsManager] /usr/lib64
2019-04-29 09:57:34.841+0000 INFO [o.n.k.i.DiagnosticsManager] /lib64
2019-04-29 09:57:34.841+0000 INFO [o.n.k.i.DiagnosticsManager] /lib
2019-04-29 09:57:34.841+0000 INFO [o.n.k.i.DiagnosticsManager] /usr/lib
2019-04-29 09:57:34.841+0000 INFO [o.n.k.i.DiagnosticsManager] System.properties:
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] sun.boot.library.path = /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-0.43.amzn1.x86_64/jre/lib/amd64
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] jdk.tls.rejectClientInitiatedRenegotiation = true
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] path.separator = :
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] file.encoding.pkg = sun.io
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] user.country = US
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] sun.java.launcher = SUN_STANDARD
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] sun.os.patch.level = unknown
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] user.dir = /var/lib/neo4j
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] sun.jnu.encoding = ANSI_X3.4-1968
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] unsupported.dbms.udc.source = rpm
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] sun.management.compiler = HotSpot 64-Bit Tiered Compilers
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] user.home = /var/lib/neo4j
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] user.timezone = Universal
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] file.encoding = UTF-8
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] user.name = neo4j
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] sun.java.command = com.neo4j.server.enterprise.CommercialEntryPoint --home-dir=/var/lib/neo4j --config-dir=/etc/neo4j
2019-04-29 09:57:34.842+0000 INFO [o.n.k.i.DiagnosticsManager] sun.arch.data.model = 64
2019-04-29 09:57:34.843+0000 INFO [o.n.k.i.DiagnosticsManager] user.language = en
2019-04-29 09:57:34.843+0000 INFO [o.n.k.i.DiagnosticsManager] awt.toolkit = sun.awt.X11.XToolkit
2019-04-29 09:57:34.843+0000 INFO [o.n.k.i.DiagnosticsManager] jdk.tls.ephemeralDHKeySize = 2048
2019-04-29 09:57:34.843+0000 INFO [o.n.k.i.DiagnosticsManager] file.separator = /
2019-04-29 09:57:34.843+0000 INFO [o.n.k.i.DiagnosticsManager] sun.io.unicode.encoding = UnicodeLittle
2019-04-29 09:57:34.843+0000 INFO [o.n.k.i.DiagnosticsManager] sun.cpu.endian = little
2019-04-29 09:57:34.843+0000 INFO [o.n.k.i.DiagnosticsManager] sun.cpu.isalist = 
2019-04-29 09:57:34.843+0000 INFO [o.n.k.i.DiagnosticsManager] (IANA) TimeZone Database Version:
2019-04-29 09:57:34.874+0000 INFO [o.n.k.i.DiagnosticsManager]   TimeZone version: 2018c (available for 599 zone identifiers)
2019-04-29 09:57:34.874+0000 INFO [o.n.k.i.DiagnosticsManager] Linux scheduler information:
2019-04-29 09:57:34.881+0000 INFO [o.n.k.i.DiagnosticsManager] [noop] 
2019-04-29 09:57:34.881+0000 INFO [o.n.k.i.DiagnosticsManager] [noop] 
2019-04-29 09:57:34.881+0000 INFO [o.n.k.i.DiagnosticsManager] [noop] 
2019-04-29 09:57:34.881+0000 INFO [o.n.k.i.DiagnosticsManager] Network information:
2019-04-29 09:57:34.882+0000 INFO [o.n.k.i.DiagnosticsManager] Interface eth0:
2019-04-29 09:57:34.882+0000 INFO [o.n.k.i.DiagnosticsManager]     address: fe80:0:0:0:47b:73ff:fee7:7a2e%eth0
2019-04-29 09:57:34.882+0000 INFO [o.n.k.i.DiagnosticsManager]     address: 10.0.1.5
2019-04-29 09:57:34.883+0000 INFO [o.n.k.i.DiagnosticsManager] Interface lo:
2019-04-29 09:57:34.883+0000 INFO [o.n.k.i.DiagnosticsManager]     address: 0:0:0:0:0:0:0:1%lo
2019-04-29 09:57:34.883+0000 INFO [o.n.k.i.DiagnosticsManager]     address: 127.0.0.1
2019-04-29 09:57:34.883+0000 INFO [o.n.k.i.DiagnosticsManager] --- INITIALIZED diagnostics END ---
2019-04-29 09:57:35.070+0000 INFO [o.n.b.BoltKernelExtension] Bolt Server extension loaded.
2019-04-29 09:57:35.138+0000 INFO [o.n.m.MetricsExtension] Initiating metrics...
2019-04-29 09:57:35.138+0000 WARN [o.n.m.MetricsExtension] Exporting tool have been configured to report values to but no metrics were enabled. Disabling kernel metrics extension.



2 REPLIES 2

First thing I would check is whether you are running low on disk space.

Elaine

We have 500gb available space on disk