I'm currently using Neo4j 4.1.3. Since GraphXR is more compatible with the older (3.5.x) versions of Neo4j, I created a new Database with 3.5.17 version. But each time I try to open my graph with Graph XR I get an error "Neo4j Desktop is Inactive". Will I have to completely downgrade my Neo4j desktop for GraphXR to open?
Can you try running GraphXR as graph app again? I just tested your set up on a mac. The first time GraphXR runs on a new DB, it takes much time and issues couple "DB inactive" warning, but it eventually connects and works. I notices similar issue with starting neo4j browser as well.