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Neo4j Desktop doesn't start up

ramima1996
Node

Hello!
Neo4j stopped starting up for some reason. Previously, it worked normally. I had restarted the computer after long time without restarting, and here's what happened.


It's stuck with this stage!
I tried to restart the computer again, uninstall and install neo4j, but nothing worked

  • neo4j desktop version 1.4.12
    I'm not sure if this is relevant, but here's the log:

[2022-04-01 21:51:34.714] [error] Online check error: {
name: 'TimeoutError',
message: 'Promise timed out after 5000 milliseconds',
stack: 'TimeoutError: Promise timed out after 5000 milliseconds\n' +
' at Timeout._onTimeout (C:\Program Files\Neo4j Desktop\resources\app.asar\node_modules\p-timeout\index.js:27:54)\n' +
' at listOnTimeout (internal/timers.js:554:17)\n' +
' at processTimers (internal/timers.js:497:7)'
}

Would someone tell me what to do, please?
Update:
I also tried to uninstall-clear cache and all related files-install, but that doesn't work as well

1 REPLY 1

linuslundahl
Neo4j
Neo4j

Hi, the first thing to try is to update to version 1.4.15. We have done some fixes that could address this issue. https://neo4j.com/download-center/#desktop

If that doesn't fix it, could you provide the Desktop logs? Log files - Neo4j Desktop