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Desktop Install 503 error downloading runtimes (MacBook)

Wallace
Node Link

Just took an update for Neo4j Desktop and it's failing to download one of the runtimes.

Checked my VPN, restarted, updated OS, not luck.

Anyone running into this or have a fix?

Screen Shot 2022-06-16 at 1.10.43 PM.png

2 REPLIES 2

dana_canzano
Neo4j
Neo4j

@Wallace 

 

can u download the file described in the error message directly by dropping the URL into the address of a Browser and then copy the file to , for example on Windows

 

C:\Users\Owner.Neo4jDesktop\distributions\java

and then retry Desktop upgrade?

 

Wallace
Node Link

When I got home it it was able to download. Then ran fine when I got to work. I'm not sure if it was a timing thing and something was back up or if work was blocking it. The download runs fine with the direct link at home, but I'll have to try at work. Guessing it'll be fine now.

 

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