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An error when first run of neo4j desktop

paolodipietro58
Graph Voyager

I've just downloaded and installed Neo4j-desktop `neo4j-desktop-1.4.15-x86_64.AppImage`. on a Ubuntu 22.04 machine.

I just launched the installation and the product display the start page. I inserted the license.
But when I try to create a new database, it doesn't create it, and returns a strange error:
`

[2022-09-26 19:34:25.091] [info]  Function[]
[2022-09-26 19:34:25.093] [info]  Action[DBMS_CREATING] {
  dbms: {
    id: 'database-0e5addff-d72d-4176-86cc-18543a04094a',
    projectId: 'project-54b35901-824e-4b48-8b8c-a965d9804dea',
    name: 'Graph DBMS',
    description: '',
    createdAt: '2022-09-26T17:34:19.330Z',
    edition: 'enterprise',
    version: '4.4.5',
    password: '***',
    isValidPassword: true
  },
  type: 'DBMS_CREATING'
}
[2022-09-26 19:34:25.094] [info]  Function[]
[2022-09-26 19:34:36.632] [error] Error: Transport «disabled» unknown or unsupported for the «disabled:» address.
[2022-09-26 19:34:36.666] [info]  Action[DBMS_CREATION_FAILED] {
  id: 'database-0e5addff-d72d-4176-86cc-18543a04094a',
  type: 'DBMS_CREATION_FAILED'
}
[2022-09-26 19:34:36.723] [info]  Action[NOTIFICATION_LOAD_ALL] {
  notifications: {
    '4073d999-16a8-4af5-90bd-6f3655df4d38': {
      type: 'error',
      message: "Transport «disabled» unknown or unsupported for the «disabled:» address.",
      timestamp: 1664211909680,
      sentryEventId: 'd56fa52ba7cd4808b8f194da8ce039e7'
    },
....
....

 Keep in mind that I have on the same machine a switched off 'server' version of neo4j that run perfectly.

Where am I wrong? What do I configure to let it run?

Paolo

3 REPLIES 3

TrevorS
Community Team
Community Team

Hello @paolodipietro58 Are you still facing issues with your Desktop database?
If you have resolved the issue, can you please respond back with what you did to resolve the problem?
If you are still facing issues with the database creation, I would recommend creating a case at http://support.neo4j.com / so that our support team can review this in greater detail.

Thanks!

TrevorS
Community Specialist

paolodipietro58_0-1664521219547.png

But where should I ask create a case over there?

paolodipietro58
Graph Voyager

I don't know where to create the case 😰

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