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Unable to login on "Neo4J Online Community" (discourse.neo4j.com)

tms
Graph Buddy

I'm hoping that somebody with connections to the "Neo4J Online Community" is able to see this. 

I've been a member there for several years, and when I attempt to login I get a complaint that looks very much like a server-side issue. A screenshot follows.

I apologize in advance if this is off-topic, I just wanted to get the information in front of somebody who can perhaps address the issue.

login_failure.png

 

 

1 ACCEPTED SOLUTION

TrevorS
Community Team
Community Team

Hello @tms The discourse community was migrated to our new platform earlier this month.

All of the content that existed there has is available on our new platform!  While the discourse.Neo4j.com community is still online, we have made it read only at this point.

I hope this helps to answer your question, but I would be happy to answer any others you may have!
TrevorS
Community Specialist

View solution in original post

6 REPLIES 6

tard_gabriel
Ninja
Ninja

Did you try not using your personnal computer.
Try with a completly different computer not from your home network using the url community.neo4j.com with your usual user and password.

If it works, try delete your browser cache or a private session at home as a first step.

I have already waved this voodoo chicken at the issue 🙂

I attempted to login from a Chrome browser on my phone connected to the net through the Verizon 4G network -- totally different machine and network. I get the same response.

Are you able to login?

I ask because this appears to be a miscommunication between the discourse server and its authentication service (auth0). That communication should be unaffected by my browser or computer.

This has been happening for two days now, BTW.

Yes I can login with my user and password

I see that your comment suggests using "community.neo4j.com" -- that's this forum. I've always been able to connect to this forum.

Are you saying that the discourse.neo4j.com community -- with all its content -- is gone?

TrevorS
Community Team
Community Team

Hello @tms The discourse community was migrated to our new platform earlier this month.

All of the content that existed there has is available on our new platform!  While the discourse.Neo4j.com community is still online, we have made it read only at this point.

I hope this helps to answer your question, but I would be happy to answer any others you may have!
TrevorS
Community Specialist

Let me be very explicit. The failing url is https://discourse.neo4j.com.