# Unable to retrieve routing information, please help!

**URL:** <https://community.neo4j.com/t/unable-to-retrieve-routing-information-please-help/68256>\
**Category:** Neo4j Graph Platform\
**Created:** [June 4, 2024, 11:28pm UTC](https://community.neo4j.com/t/unable-to-retrieve-routing-information-please-help/68256 "2024-06-04T23:28:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sridhar\_s2409](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/sridhar_s2409/32/20359_2.png) [@sridhar\_s2409](https://community.neo4j.com/u/sridhar_s2409)\
**Post date:** [June 4, 2024, 11:28pm UTC](https://community.neo4j.com/t/unable-to-retrieve-routing-information-please-help/68256/1 "2024-06-04T23:28:15Z")

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I want to use python with Neo4j.  
Neo4j is being hosted on an AWS server in my organization.

These are the steps I followed:

from graphdatascience import GraphDataScience

# Replace with the actual URI, username, and password

AURA\_CONNECTION\_URI = "neo4j+s://xxxxxxxx.databases.neo4j.io:5601"  
AURA\_USERNAME = "neo4j"  
AURA\_PASSWORD = "..."

# Client instantiation

gds = GraphDataScience(  
AURA\_CONNECTION\_URI,  
auth=(AURA\_USERNAME, AURA\_PASSWORD),  
aura\_ds=True  
)

I got the connection details using  
:server status

And gave the username and password.

It gave me this “Unable to retrieve routing information” error.

I browsed online and saw that it could be due to certificate error.

So I changed “neo4j+s://“ to “neo4j+ssc://“ but it still gives me the same error

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<div class="post-metadata">

**Author:** ![glilienfield](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/glilienfield/32/27534_2.png) [@glilienfield](https://community.neo4j.com/u/glilienfield)\
**Post date:** [June 5, 2024, 12:19am UTC](https://community.neo4j.com/t/unable-to-retrieve-routing-information-please-help/68256/2 "2024-06-05T00:19:32Z")

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It sounds like it is a single instance. Have you tried bolt instead of neo4j?

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<div class="post-metadata">

**Author:** ![sridhar\_s2409](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/sridhar_s2409/32/20359_2.png) [@sridhar\_s2409](https://community.neo4j.com/u/sridhar_s2409)\
**Post date:** [June 5, 2024, 6:47am UTC](https://community.neo4j.com/t/unable-to-retrieve-routing-information-please-help/68256/3 "2024-06-05T06:47:57Z")

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That also did not work ☹