# Unable to install Neo4j desktop on Windows - stuck

**URL:** <https://community.neo4j.com/t/unable-to-install-neo4j-desktop-on-windows-stuck/67293>\
**Category:** Desktop\
**Created:** [April 11, 2024, 1:28am UTC](https://community.neo4j.com/t/unable-to-install-neo4j-desktop-on-windows-stuck/67293 "2024-04-11T01:28:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![asheikh](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@asheikh](https://community.neo4j.com/u/asheikh)\
**Post date:** [April 11, 2024, 1:28am UTC](https://community.neo4j.com/t/unable-to-install-neo4j-desktop-on-windows-stuck/67293/1 "2024-04-11T01:28:38Z")

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stuck during installation of neo4j desktop on Windows. here's the log where it's stuck:

getting a 404 - please help

[2024-04-10 16:49:34.015] [info] Neo4j Download check  
[2024-04-10 16:49:34.022] [info] Download closed  
[2024-04-10 16:49:35.524] [warn] ERROR: {"error":"Fetch status [404]","url":"[https://neo4j.com/release-notes/database/neo4j-4.1.13/](https://neo4j.com/release-notes/database/neo4j-4.1.13/)"}  
[2024-04-10 16:49:37.486] [warn] ERROR: {"error":"Fetch status [404]","url":"[https://neo4j.com/release-notes/database/neo4j-4.1.13/](https://neo4j.com/release-notes/database/neo4j-4.1.13/)"}

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**Author:** ![michael.hunger](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/michael.hunger/32/27377_2.png) [@michael.hunger](https://community.neo4j.com/u/michael.hunger)\
**Post date:** [April 22, 2024, 6:29pm UTC](https://community.neo4j.com/t/unable-to-install-neo4j-desktop-on-windows-stuck/67293/2 "2024-04-22T18:29:13Z")

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Can you please share the full desktop log. The team said that fetch error doesn't prevent desktop from loading. Thanks

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**Author:** ![asheikh](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@asheikh](https://community.neo4j.com/u/asheikh)\
**Post date:** [April 22, 2024, 6:57pm UTC](https://community.neo4j.com/t/unable-to-install-neo4j-desktop-on-windows-stuck/67293/3 "2024-04-22T18:57:33Z")

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unable to attach as file due to being new user, unable to paste log because it's complaining about new users not able to post more than 2 links in a post.

can i email the log file somewhere? If you send me an email to asheikh(at)sunpowercorp(.com), I can reply with the log. thanks in advance!