# Trying to get started - Database failed to start **URL:** \ **Category:** Newbie Questions\ **Created:** [December 7, 2020, 10:29am UTC](https://community.neo4j.com/t/trying-to-get-started-database-failed-to-start/30179 "2020-12-07T10:29:18Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![k.s.hartmayer](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/k.s.hartmayer/32/15414_2.png) [@k.s.hartmayer](https://community.neo4j.com/u/k.s.hartmayer)\ **Post date:** [December 7, 2020, 10:29am UTC](https://community.neo4j.com/t/trying-to-get-started-database-failed-to-start/30179/1 "2020-12-07T10:29:18Z")
Hello everyone, I was trying to get started with Neo4j Desktop and start a DB, but I was greeted with an "Initialization Error" when I first opened it and also with the following message: Database failed to start: Database process terminated, see logs.. Check the logs I'm on Windows 7 using Neo4j Desktop 1.3.11 and already tried to start a database as an admin which resulted in the "Database failed to start [...]" message again. Moreover, this popped up: Conflicts occurred Database **Movie Database** can not be started due to conflicts with external processes. To fix this problem, let us change these port configurations: - **bolt** : 11005 → 11004 - **http** : 11006 → 11007 "Fix configurations" button did not resolve the issue. I tried reinstalling multiple times on 2 different computers now (both Windows 7). Navigating from within Neo4j Desktop to Developer -\> View logs leads to an empty folder. From log from .Neo4jDesktop: [info] Starting Neo4j Desktop 1.3.11 @ Windows\_NT 6.1.7601 [error] Protocol Manager type error: url must be string. url = undefined [warn] C:\Users\Kai.Neo4jDesktop\neo4jDatabases not found [warn] Failed to parse manifest file for Graph-App[neo4j-bloom]. { constructor: 'Error', stack: 'Error: Graph-App[neo4j-bloom] does not contain manifest.json\n' + ' at Object.t.getManifest (C:\Users\Kai\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:45087)\n' + ' at N.resolveConfig (C:\Users\Kai\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:69697)\n' + ' at v (C:\Users\Kai\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:60160)\n' + ' at async Promise.all (index 1)\n' + ' at C.getGraphApps (C:\Users\Kai\AppData\Local\Programs\Neo4j Desktop\resources\app.asar\dist\main.prod.js:1:63243)' } ---
**Author:** ![mfyfe](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/mfyfe/32/15374_2.png) [@mfyfe](https://community.neo4j.com/u/mfyfe)\ **Post date:** [December 8, 2020, 2:16am UTC](https://community.neo4j.com/t/trying-to-get-started-database-failed-to-start/30179/2 "2020-12-08T02:16:53Z")
Hey, I had this exact same problem just a few days back and could find no way to fix it. The way I got around it was by going back a few versions. I now have desktop 1.2.8 and it works fine so far. It might be that you can go a couple versions after that. Hope that helps. ---
**Author:** ![k.s.hartmayer](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/k.s.hartmayer/32/15414_2.png) [@k.s.hartmayer](https://community.neo4j.com/u/k.s.hartmayer)\ **Post date:** [December 8, 2020, 8:17am UTC](https://community.neo4j.com/t/trying-to-get-started-database-failed-to-start/30179/3 "2020-12-08T08:17:32Z")
Thank you for the reply! I would like to try it, but I can not find an option to download or change my current version to e.g. 1.2.8. Could you tell me how you were able to go back some versions, please? ---
**Author:** ![mfyfe](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/mfyfe/32/15374_2.png) [@mfyfe](https://community.neo4j.com/u/mfyfe)\ **Post date:** [December 8, 2020, 1:02pm UTC](https://community.neo4j.com/t/trying-to-get-started-database-failed-to-start/30179/4 "2020-12-08T13:02:25Z")
Sure thing. Basically, after you click the download, you simply edit the address in the command bar and replace it with the version you want. As below: ![how to](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/2X/9/935cf818dbfcaaf76b7f2da1b0a18682a58c0d29.png) I hope this helps ---
**Author:** ![k.s.hartmayer](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/k.s.hartmayer/32/15414_2.png) [@k.s.hartmayer](https://community.neo4j.com/u/k.s.hartmayer)\ **Post date:** [December 8, 2020, 3:19pm UTC](https://community.neo4j.com/t/trying-to-get-started-database-failed-to-start/30179/5 "2020-12-08T15:19:12Z")
Thank you so much! It automatically started the preinstalled DB, therefore it seems to work now! ---
**Author:** ![mfyfe](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/mfyfe/32/15374_2.png) [@mfyfe](https://community.neo4j.com/u/mfyfe)\ **Post date:** [December 8, 2020, 3:52pm UTC](https://community.neo4j.com/t/trying-to-get-started-database-failed-to-start/30179/6 "2020-12-08T15:52:29Z")
Happy to be of assistance 🙂. Good luck! ---
**Author:** ![dlonergan](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/dlonergan/32/4920_2.png) [@dlonergan](https://community.neo4j.com/u/dlonergan)\ **Post date:** [February 16, 2021, 8:19am UTC](https://community.neo4j.com/t/trying-to-get-started-database-failed-to-start/30179/7 "2021-02-16T08:19:37Z")
I was able to fix this exact problem on Windows Pro 7 SP 1. 1. I uninstalled an old version of desktop 2. I upgraded Windows Powershell to 5.1 3. I installed dot net runtime 4.8 Item 2 (Powershell) is probably the essential change.