# Store and its lock file has been locked by another process- neo4j 3.5.3

**URL:** <https://community.neo4j.com/t/store-and-its-lock-file-has-been-locked-by-another-process-neo4j-3-5-3/6028>\
**Category:** Newbie Questions\
**Created:** [March 25, 2019, 12:47pm UTC](https://community.neo4j.com/t/store-and-its-lock-file-has-been-locked-by-another-process-neo4j-3-5-3/6028 "2019-03-25T12:47:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![prasanthmurali2117](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/prasanthmurali2117/32/3867_2.png) [@prasanthmurali2117](https://community.neo4j.com/u/prasanthmurali2117)\
**Post date:** [March 25, 2019, 12:47pm UTC](https://community.neo4j.com/t/store-and-its-lock-file-has-been-locked-by-another-process-neo4j-3-5-3/6028/1 "2019-03-25T12:47:20Z")

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Hi All,

Am trying to install neo4j community edition 3.5.3 on EC2 instance . The steps I have followed are,

1. From bin directory ran neo4j install-service  
Result : neo4j installed successfully
2. neo4j start  
Result : neo4j was started
3. neo4 console  
Error : 'Failed to start neo4j .........." Store and its lock file has been locked by another process"

Trouble shooting tried :

1. In task manager looked for any other neo4j services running-- Ony one was up and running
2. Tried uninstalling and installing again

Could you please help me on this issue

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**Author:** ![michael.hunger](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/michael.hunger/32/27377_2.png) [@michael.hunger](https://community.neo4j.com/u/michael.hunger)\
**Post date:** [April 4, 2019, 7:28am UTC](https://community.neo4j.com/t/store-and-its-lock-file-has-been-locked-by-another-process-neo4j-3-5-3/6028/2 "2019-04-04T07:28:05Z")

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did you follow the installation instructions in the manual.

> **[Linux installation - Operations Manual](https://neo4j.com/docs/operations-manual/current/installation/linux/)**
>
> How to install Neo4j on Linux using Debian or RPM packages, or from a Tar archive.

you would use `sysctl start neo4j` or `service neo4j start`

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**Author:** ![harvey\_nguyen](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/harvey_nguyen/32/3290_2.png) [@harvey\_nguyen](https://community.neo4j.com/u/harvey_nguyen)\
**Post date:** [December 4, 2019, 10:30am UTC](https://community.neo4j.com/t/store-and-its-lock-file-has-been-locked-by-another-process-neo4j-3-5-3/6028/3 "2019-12-04T10:30:36Z")

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Hi @prasanthmurali2117,  
How do you solve this? I has the same problem.