# Sandbox is not loading in the course - Intermediate Cypher Queries **URL:** \ **Category:** Graph Academy\ **Tags:** sandbox\ **Created:** [August 1, 2023, 9:13am UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519 "2023-08-01T09:13:10Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![shivajinatraj](https://avatars.discourse-cdn.com/v4/letter/s/e99b99/32.png) [@shivajinatraj](https://community.neo4j.com/u/shivajinatraj)\ **Post date:** [August 1, 2023, 9:13am UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/1 "2023-08-01T09:13:10Z")
The sandbox is not loading in the course - [Intermediate Cypher Queries](https://graphacademy.neo4j.com/courses/cypher-intermediate-queries/).. there is a error - [neo4j-sync.auth0.com](http://neo4j-sync.auth0.com) refused to connect. ---
**Author:** ![adam\_cowley](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/adam_cowley/32/145_2.png) [@adam\_cowley](https://community.neo4j.com/u/adam_cowley)\ **Post date:** [August 2, 2023, 4:53pm UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/2 "2023-08-02T16:53:16Z")
Hey @shivajinatraj , has the error resolved itself by now? ---
**Author:** ![shivajinatraj](https://avatars.discourse-cdn.com/v4/letter/s/e99b99/32.png) [@shivajinatraj](https://community.neo4j.com/u/shivajinatraj)\ **Post date:** [August 3, 2023, 3:42am UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/3 "2023-08-03T03:42:10Z")
Hi Adam, Yes it is resolved now. It's loading now. Thank you for the follow up Regards ---
**Author:** ![phenglish](https://avatars.discourse-cdn.com/v4/letter/p/ee59a6/32.png) [@phenglish](https://community.neo4j.com/u/phenglish)\ **Post date:** [August 4, 2023, 7:59am UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/4 "2023-08-04T07:59:52Z")
I still have the same error: [neo4j-sync.auth0.com](http://neo4j-sync.auth0.com) refused to connect from [Filtering Queries | GraphAcademy (neo4j.com)](https://graphacademy.neo4j.com/courses/cypher-intermediate-queries/1-filtering-queries/) ---
**Author:** ![francois](https://avatars.discourse-cdn.com/v4/letter/f/77aa72/32.png) [@francois](https://community.neo4j.com/u/francois)\ **Post date:** [August 4, 2023, 8:41am UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/5 "2023-08-04T08:41:15Z")
Same for me even after closing my browser or "shift" reload the page. ---
**Author:** ![irtaza.zaidi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/irtaza.zaidi/32/29375_2.png) [@irtaza.zaidi](https://community.neo4j.com/u/irtaza.zaidi)\ **Post date:** [August 4, 2023, 9:42am UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/6 "2023-08-04T09:42:55Z")
same for me I have tired logging out and hard refreshing of page but didn't fix the issue ---
**Author:** ![peter.brennan](https://avatars.discourse-cdn.com/v4/letter/p/53a042/32.png) [@peter.brennan](https://community.neo4j.com/u/peter.brennan)\ **Post date:** [August 4, 2023, 10:11am UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/7 "2023-08-04T10:11:59Z")
sandbox not working, tried refreshing page still not working ---
**Author:** ![peter.brennan](https://avatars.discourse-cdn.com/v4/letter/p/53a042/32.png) [@peter.brennan](https://community.neo4j.com/u/peter.brennan)\ **Post date:** [August 4, 2023, 10:12am UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/8 "2023-08-04T10:12:43Z")
**[neo4j-sync.auth0.com](http://neo4j-sync.auth0.com)** refused to connect. error on sandbox ---
**Author:** ![shivajinatraj](https://avatars.discourse-cdn.com/v4/letter/s/e99b99/32.png) [@shivajinatraj](https://community.neo4j.com/u/shivajinatraj)\ **Post date:** [August 5, 2023, 3:04pm UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/9 "2023-08-05T15:04:52Z")
I was able to use the sandbox till yesterday. Now again, it started to fail in loading. Same error - **[neo4j-sync.auth0.com](http://neo4j-sync.auth0.com)** refused to connect. I dont know what made it fix and what caused the issue again. I need some support. I am not able to continue my training. ---
**Author:** ![lopamudra15.mca](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/lopamudra15.mca/32/29258_2.png) [@lopamudra15.mca](https://community.neo4j.com/u/lopamudra15.mca)\ **Post date:** [August 7, 2023, 8:54pm UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/10 "2023-08-07T20:54:39Z")
**[neo4j-sync.auth0.com](http://neo4j-sync.auth0.com)** refused to connect. error in sandbox ---
**Author:** ![y.yelurkar](https://avatars.discourse-cdn.com/v4/letter/y/278dde/32.png) [@y.yelurkar](https://community.neo4j.com/u/y.yelurkar)\ **Post date:** [August 15, 2023, 10:23am UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/11 "2023-08-15T10:23:15Z")
getting the same error; has anyone solved this error? ---
**Author:** ![camille.heinen](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/camille.heinen/32/33200_2.png) [@camille.heinen](https://community.neo4j.com/u/camille.heinen)\ **Post date:** [August 15, 2023, 3:31pm UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/12 "2023-08-15T15:31:05Z")
I am getting this error as well. ---
**Author:** ![martin.ohanlon](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/martin.ohanlon/32/35829_2.png) [@martin.ohanlon](https://community.neo4j.com/u/martin.ohanlon)\ **Post date:** [August 16, 2023, 8:22am UTC](https://community.neo4j.com/t/sandbox-is-not-loading-in-the-course-intermediate-cypher-queries/63519/13 "2023-08-16T08:22:40Z")
Hi, I just joined the course on GraphAcademy and I didnt experience any issues. @y.yelurkar @camille.heinen - could you try again and see if the problem is resolved? Martin