# Possible error in the connection information for sandbox access **URL:** \ **Category:** Graph Academy\ **Created:** [January 19, 2022, 2:20am UTC](https://community.neo4j.com/t/possible-error-in-the-connection-information-for-sandbox-access/50676 "2022-01-19T02:20:07Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![peter.pilley](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/peter.pilley/32/21942_2.png) [@peter.pilley](https://community.neo4j.com/u/peter.pilley)\ **Post date:** [January 19, 2022, 2:20am UTC](https://community.neo4j.com/t/possible-error-in-the-connection-information-for-sandbox-access/50676/1 "2022-01-19T02:20:07Z")
Hi guys, thanks heaps for the Graph Academy its awesome. I am trying the connection instructions provided in the neo4j sandbox setup page. In the instructional it provides the following for the .env file NEO4J\_URI=bolt+s://fb\*\*.neo4jsandbox.com:7687 NEO4J\_USERNAME=\*\*\*\*\* NEO4J\_PASSWORD=\*\*\*\*\*\* I am not sure if it is a dns issue or some upstream filtering but that just wouldnt work for me, the response was always 'the server returned http'. I had to change it to the ip address as opposed to the dns name bolt://[ip]:7687 to get access. this was confirmed with the python library as well as the node library. Library: neo4j-driver-bolt-connection@4.4.1 Library: neo4j-driver@4.4.1 Hopefully that helps someone else as well. ---
**Author:** ![adam\_cowley](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/adam_cowley/32/145_2.png) [@adam\_cowley](https://community.neo4j.com/u/adam_cowley)\ **Post date:** [January 19, 2022, 11:33am UTC](https://community.neo4j.com/t/possible-error-in-the-connection-information-for-sandbox-access/50676/2 "2022-01-19T11:33:47Z")
It looks like I've included the wrong credentials in the lesson, I have just updated the course files and it should go live shortly ---
**Author:** ![peter.pilley](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/peter.pilley/32/21942_2.png) [@peter.pilley](https://community.neo4j.com/u/peter.pilley)\ **Post date:** [January 19, 2022, 11:07pm UTC](https://community.neo4j.com/t/possible-error-in-the-connection-information-for-sandbox-access/50676/3 "2022-01-19T23:07:20Z")
Awesome, thanks Adam