# Not able to download certificate of course completion

**URL:** <https://community.neo4j.com/t/not-able-to-download-certificate-of-course-completion/48655>\
**Category:** Neo4j Graph Platform\
**Created:** [December 7, 2021, 5:18pm UTC](https://community.neo4j.com/t/not-able-to-download-certificate-of-course-completion/48655 "2021-12-07T17:18:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![venkatesh.ksnadar](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/venkatesh.ksnadar/32/21277_2.png) [@venkatesh.ksnadar](https://community.neo4j.com/u/venkatesh.ksnadar)\
**Post date:** [December 7, 2021, 5:18pm UTC](https://community.neo4j.com/t/not-able-to-download-certificate-of-course-completion/48655/1 "2021-12-07T17:18:16Z")

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I have completed the "Overview of Neo4j 4.x" course and I submitted all the questions which were asked at the end of each section. I tried to download the course completion certificate it shows the following message.

![neo4j_certificate_error](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/3X/3/d/3d73393495109ac5988cafd9492ae66cf060f55a.png)

How can I get my course completion certificate?

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**Author:** ![lokeshmjoshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/lokeshmjoshi/32/21361_2.png) [@lokeshmjoshi](https://community.neo4j.com/u/lokeshmjoshi)\
**Post date:** [December 12, 2021, 12:17am UTC](https://community.neo4j.com/t/not-able-to-download-certificate-of-course-completion/48655/2 "2021-12-12T00:17:15Z")

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Facing the same issue, even after trying different browsers and using different laptops too. I couldn't download the course completion certificate. Moreover when I logged out of the open sessions, I couldn't log back in again. It kept giving me following error,  
"Error while loading the data, please refresh the page." Attached screenshot for reference.  
Any help will be appreciated. Thanks!

 ![Neo4j_Course access error](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/3X/f/0/f037cdbe6461ba04c6ecf29279f07658d4f19631.jpeg)

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**Author:** ![olafbrugman](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/olafbrugman/32/22258_2.png) [@olafbrugman](https://community.neo4j.com/u/olafbrugman)\
**Post date:** [February 5, 2022, 4:13pm UTC](https://community.neo4j.com/t/not-able-to-download-certificate-of-course-completion/48655/3 "2022-02-05T16:13:32Z")

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Similar problem. Upon course completion, a green text box prompted me to download my certificate. Clicking it generates a pdf with no readable colored squares. the alternative link ("if this does not work, clicke here" generates an error page saying the header of a query was too long. Not able to generaterd readable certificate

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**Author:** ![rocio.bautista](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/rocio.bautista/32/4248_2.png) [@rocio.bautista](https://community.neo4j.com/u/rocio.bautista)\
**Post date:** [February 16, 2022, 7:02pm UTC](https://community.neo4j.com/t/not-able-to-download-certificate-of-course-completion/48655/4 "2022-02-16T19:02:09Z")

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Hi! Some of my colleagues have this error. Were you able to solve this issue? thanks!

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**Author:** ![olafbrugman](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/olafbrugman/32/22258_2.png) [@olafbrugman](https://community.neo4j.com/u/olafbrugman)\
**Post date:** [February 16, 2022, 9:40pm UTC](https://community.neo4j.com/t/not-able-to-download-certificate-of-course-completion/48655/5 "2022-02-16T21:40:30Z")

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Unfortunately not. Neo4j community manager reached out saying it is a technical problem they are looking into to solve it