# Neo4j pw not working and I can't login on inital startup of eneterprise

**URL:** <https://community.neo4j.com/t/neo4j-pw-not-working-and-i-cant-login-on-inital-startup-of-eneterprise/72520>\
**Category:** General\
**Tags:** newbie\
**Created:** [February 4, 2025, 1:08am UTC](https://community.neo4j.com/t/neo4j-pw-not-working-and-i-cant-login-on-inital-startup-of-eneterprise/72520 "2025-02-04T01:08:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![nedharvey1197](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/nedharvey1197/32/33956_2.png) [@nedharvey1197](https://community.neo4j.com/u/nedharvey1197)\
**Post date:** [February 4, 2025, 1:08am UTC](https://community.neo4j.com/t/neo4j-pw-not-working-and-i-cant-login-on-inital-startup-of-eneterprise/72520/1 "2025-02-04T01:08:48Z")

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Hello, Any advice is welcome! I installed neo4j enterprise 5.26.21 today and got it going, but the neo4j password didn't work, and I am locked out. I then saw in the reset password section of the manual that I was supposed to update the password in neo4j-admin before starting up. I can't fund anything recent on the forum on this, so if anyone knows how to figure out the password or reset the system, I'd appreciate it. I found some old instructions about using cypher-shell, but it's not letting me in there either.

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**Author:** ![dana\_canzano](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/dana_canzano/32/27392_2.png) [@dana\_canzano](https://community.neo4j.com/u/dana_canzano)\
**Post date:** [February 4, 2025, 12:53pm UTC](https://community.neo4j.com/t/neo4j-pw-not-working-and-i-cant-login-on-inital-startup-of-eneterprise/72520/2 "2025-02-04T12:53:56Z")

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@nedharvey1197

cant explain how you ended up in this sitation but have you tried

> **[Recover admin user and password - Operations Manual](https://neo4j.com/docs/operations-manual/current/authentication-authorization/password-and-user-recovery/#password-recovery-for-admin)**
>
> This page describes how to reset a password to recover a user's access when their password is lost. It specifically focuses on how to recover an admin user if all the admin users have been unassigned the admin role, and how to recreate the built-in...