# Neo4J Destop application not opening

**URL:** <https://community.neo4j.com/t/neo4j-destop-application-not-opening/58922>\
**Category:** Neo4j Graph Platform\
**Tags:** migrated\
**Created:** [April 6, 2020, 10:54am UTC](https://community.neo4j.com/t/neo4j-destop-application-not-opening/58922 "2020-04-06T10:54:56Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![swapnajeet](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/swapnajeet/32/4387_2.png) [@swapnajeet](https://community.neo4j.com/u/swapnajeet)\
**Post date:** [April 6, 2020, 10:54am UTC](https://community.neo4j.com/t/neo4j-destop-application-not-opening/58922/1 "2020-04-06T10:54:56Z")

</div>

On clicking of Neo4j Desktop the application is no launching. I cab see two process of Neo4j Destop.exe running on my task manager but the application doesn't open. I have tried uninstalling and re-installing the latest installer(neo4j-desktop-offline-1.2.6-setup.exe) but the issue doen't solve. I am on Windows and thing were working fine a few days back too. Please help me as it is very urgent and i can't find a way forward

---

<div class="post-metadata">

**Author:** ![dpanagop](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/dpanagop/32/22995_2.png) [@dpanagop](https://community.neo4j.com/u/dpanagop)\
**Post date:** [November 9, 2022, 9:36am UTC](https://community.neo4j.com/t/neo4j-destop-application-not-opening/58922/2 "2022-11-09T09:36:35Z")

</div>

I had the same issue.

This and removing all files that I could find in

- Relate cache: %USERPROFILE%\AppData/Local\Neo4j\Relate/Cache  
- Relate config: %USERPROFILE%\AppData\Roaming\Neo4j\Relate\Config  
- Relate data: %USERPROFILE%\AppData\Local\Neo4j\Relate\Data

as stated in [https://neo4j.com/docs/desktop-manual/current/troubleshooting/re-install/](https://neo4j.com/docs/desktop-manual/current/troubleshooting/re-install/)

solved my problem.