# Neo4j Desktop not working; Window 10 **URL:** \ **Category:** Desktop\ **Tags:** installation, neo4j-desktop\ **Created:** [May 23, 2020, 12:14pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094 "2020-05-23T12:14:11Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![jshubhangi2697](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/jshubhangi2697/32/6312_2.png) [@jshubhangi2697](https://community.neo4j.com/u/jshubhangi2697)\ **Post date:** [May 23, 2020, 12:14pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/1 "2020-05-23T12:14:11Z")
I am unable to work with Neo4j desktop, It gets stuck on choose path scree. I checked my Path Environment variable it has "%SystemRoot%\System32\wbem". Upon hitting confirm button the error shown is: Uncaught (in promise) Error: Command failed: wmic logicaldisk get size,freespace,caption ERROR: Description = Invalid namespace at ChildProcess.exithandler (child\_process.js:308) at ChildProcess.emit (events.js:203) at maybeClose (internal/child\_process.js:1021) at Process.ChildProcess.\_handle.onexit (internal/child\_process.js:283) ---
**Author:** ![Cobra](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/cobra/32/35243_2.png) [@Cobra](https://community.neo4j.com/u/Cobra)\ **Post date:** [May 23, 2020, 12:28pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/2 "2020-05-23T12:28:05Z")
Hello @jshubhangi2697 and welcome to the Neo4j community 🙂 Did you try to uninstall / install Neo4j Desktop? 🙂 Regards, Cobra ---
**Author:** ![jshubhangi2697](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/jshubhangi2697/32/6312_2.png) [@jshubhangi2697](https://community.neo4j.com/u/jshubhangi2697)\ **Post date:** [May 23, 2020, 12:34pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/3 "2020-05-23T12:34:28Z")
Yes, @Cobra I tried that multiple times but the same error pops. ---
**Author:** ![Cobra](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/cobra/32/35243_2.png) [@Cobra](https://community.neo4j.com/u/Cobra)\ **Post date:** [May 23, 2020, 12:35pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/4 "2020-05-23T12:35:45Z")
Do you have the last version of Windows 10 and done all updates? ---
**Author:** ![jshubhangi2697](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/jshubhangi2697/32/6312_2.png) [@jshubhangi2697](https://community.neo4j.com/u/jshubhangi2697)\ **Post date:** [May 23, 2020, 12:37pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/5 "2020-05-23T12:37:55Z")
yes, I have the Latest version ---
**Author:** ![Cobra](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/cobra/32/35243_2.png) [@Cobra](https://community.neo4j.com/u/Cobra)\ **Post date:** [May 23, 2020, 12:39pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/6 "2020-05-23T12:39:40Z")
I never seen this error but it looks like it has been solved: [https://stackoverflow.com/questions/54223764/neo4j-windows-installation](https://stackoverflow.com/questions/54223764/neo4j-windows-installation) ---
**Author:** ![jshubhangi2697](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/jshubhangi2697/32/6312_2.png) [@jshubhangi2697](https://community.neo4j.com/u/jshubhangi2697)\ **Post date:** [May 23, 2020, 12:43pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/7 "2020-05-23T12:43:51Z")
As I already mentioned I have checked my path variable and it has C:\Windows\System32\wbem which is the solution given in this post, Thanks for the reply. ---
**Author:** ![Cobra](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/cobra/32/35243_2.png) [@Cobra](https://community.neo4j.com/u/Cobra)\ **Post date:** [May 23, 2020, 12:49pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/8 "2020-05-23T12:49:23Z")
Oh sorry, something I do with others softwares is that: - I uninstall it - run CCleaner (clean the registry and files) - restart the PC - install the software Can you try this? 🙂 ---
**Author:** ![navaneethsdk](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/navaneethsdk/32/13012_2.png) [@navaneethsdk](https://community.neo4j.com/u/navaneethsdk)\ **Post date:** [July 29, 2020, 10:55am UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/9 "2020-07-29T10:55:38Z")
Even I have the exact same error. Would you mind sharing the solution if you were able to solve it. ---
**Author:** ![shivanshgupta171999](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/shivanshgupta171999/32/14090_2.png) [@shivanshgupta171999](https://community.neo4j.com/u/shivanshgupta171999)\ **Post date:** [September 29, 2020, 4:17pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/10 "2020-09-29T16:17:00Z")
i have the same issue , tried everything with path environment variable to updating the windows 10 and powershell to the latest version ,yet the issue isnt resolved. Can anyone help me out here ? ---
**Author:** ![mahesh.deshmane1](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/mahesh.deshmane1/32/3913_2.png) [@mahesh.deshmane1](https://community.neo4j.com/u/mahesh.deshmane1)\ **Post date:** [October 12, 2020, 7:19am UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/11 "2020-10-12T07:19:13Z")
Same issue, does anyone got the solution? Tried solution mentioned above (uninstallation/installation, setting variable value in advance system, etc.) but still an issue persists. In my case after installation, it asks for the folder confirmation and on confirming click nothing happens, but we can see this error developer tool (more info see attached screen capture) **child\_process.js:308 Uncaught (in promise) Error: Command failed: wmic logicaldisk get size,freespace,caption** **ERROR: Description = Invalid namespace** ![Neo4j Issue- After installtion](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/2X/1/150cde31633aba077c183f56d484ee2148025c57.png) ---
**Author:** ![elaine\_rosenber](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/elaine_rosenber/32/27409_2.png) [@elaine\_rosenber](https://community.neo4j.com/u/elaine_rosenber)\ **Post date:** [October 12, 2020, 11:53am UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/12 "2020-10-12T11:53:06Z")
Is there any log file in \Program Files\Neo4j Desktop? Elaine ---
**Author:** ![elaine\_rosenber](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/elaine_rosenber/32/27409_2.png) [@elaine\_rosenber](https://community.neo4j.com/u/elaine_rosenber)\ **Post date:** [October 12, 2020, 12:19pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/13 "2020-10-12T12:19:21Z")
Can you enter power shell and then type wmic? Does it work for you? Elaine ---
**Author:** ![jshubhangi2697](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/jshubhangi2697/32/6312_2.png) [@jshubhangi2697](https://community.neo4j.com/u/jshubhangi2697)\ **Post date:** [October 12, 2020, 1:10pm UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/14 "2020-10-12T13:10:01Z")
Hi everyone, I was unable to resolve this issue so I used oracle VM and in that worked with Linux based Neo4j. ---
**Author:** ![mahesh.deshmane1](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/mahesh.deshmane1/32/3913_2.png) [@mahesh.deshmane1](https://community.neo4j.com/u/mahesh.deshmane1)\ **Post date:** [May 17, 2021, 5:01am UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/15 "2021-05-17T05:01:01Z")
yes, i can access wmic ![image](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/3X/5/0/505521ab9ad3e36be8b2df5b37ee5f786bb3685d.png) ---
**Author:** ![mahesh.deshmane1](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/mahesh.deshmane1/32/3913_2.png) [@mahesh.deshmane1](https://community.neo4j.com/u/mahesh.deshmane1)\ **Post date:** [May 17, 2021, 5:03am UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/16 "2021-05-17T05:03:36Z")
No, logs in 'C:\Program Files\Neo4j Desktop' ![image](https://us1.discourse-cdn.com/flex021/uploads/neo4jcommunity/original/3X/a/1/a1fd602d5ffd33d3139f2071d792d95c6740dae1.png) ---
**Author:** ![elaine\_rosenber](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/elaine_rosenber/32/27409_2.png) [@elaine\_rosenber](https://community.neo4j.com/u/elaine_rosenber)\ **Post date:** [May 17, 2021, 11:58am UTC](https://community.neo4j.com/t/neo4j-desktop-not-working-window-10/19094/17 "2021-05-17T11:58:54Z")
Has Neo4j Desktop ever worked or did it stop working for you? What version of Neo4j Desktop? Do you have any other processes on your system that are running neo4j? Is Powershell in your system PATH? Does a restart of your system clear up the problem? If not, you might want to uninstall Neo4j Desktop and reinstall. I recommend you install it as Admin allowing all users access, then use defaults for everything else. Elaine