# Neo4j Desktop Issue

**URL:** <https://community.neo4j.com/t/neo4j-desktop-issue/29488>\
**Category:** Neo4j Graph Platform\
**Created:** [November 23, 2020, 12:52pm UTC](https://community.neo4j.com/t/neo4j-desktop-issue/29488 "2020-11-23T12:52:56Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jwcqcon](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/jwcqcon/32/2505_2.png) [@jwcqcon](https://community.neo4j.com/u/jwcqcon)\
**Post date:** [November 23, 2020, 12:52pm UTC](https://community.neo4j.com/t/neo4j-desktop-issue/29488/1 "2020-11-23T12:52:56Z")

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I recently used the Neo4j update feature in Neo4j Desktop and now the desktop app will not open. The app appears to be running but there is no screen. I am run Mac OS X 10.15.7. There are three processes running: Ne4j Desktop, Neo4j Helper, and Neo4j Desktop Helper (GPU). I cannot access a database since there is no screen available. Any help would be greatly appreciated. The reason I tried an update is that my databases will not migrate to newer versions without crashing. It appeared to be a Java issue, but now I am dead in the water. I downloaded a newer version of Neo4j Desktop (1.3.11) and still have the same issue.

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**Author:** ![malcolm](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/malcolm/32/18985_2.png) [@malcolm](https://community.neo4j.com/u/malcolm)\
**Post date:** [July 1, 2021, 1:27am UTC](https://community.neo4j.com/t/neo4j-desktop-issue/29488/2 "2021-07-01T01:27:37Z")

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I have the same issue ... was working fine but recently stopped working. I can see the app running in my taskmanager (windows 10) but no application opens

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**Author:** ![laelaeshwe89](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/laelaeshwe89/32/18455_2.png) [@laelaeshwe89](https://community.neo4j.com/u/laelaeshwe89)\
**Post date:** [July 8, 2021, 7:09am UTC](https://community.neo4j.com/t/neo4j-desktop-issue/29488/3 "2021-07-08T07:09:23Z")

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I have the same issue...it was working fine but recently stopped working. I am doing some data analysis with Neo4j desktop 1.2.5 version. I can see the app is running in my test manager (window 10) but I can't see the screen of Neo4j Desktop so that I can't do anything. Any help would be greatly appreciated. Thanks in advance!

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**Author:** ![laelaeshwe89](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/laelaeshwe89/32/18455_2.png) [@laelaeshwe89](https://community.neo4j.com/u/laelaeshwe89)\
**Post date:** [July 8, 2021, 9:10am UTC](https://community.neo4j.com/t/neo4j-desktop-issue/29488/4 "2021-07-08T09:10:37Z")

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Sorry! I installed Neo4j desktop 1.2.5 on Window 10.

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**Author:** ![malcolm](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/malcolm/32/18985_2.png) [@malcolm](https://community.neo4j.com/u/malcolm)\
**Post date:** [July 8, 2021, 9:35pm UTC](https://community.neo4j.com/t/neo4j-desktop-issue/29488/5 "2021-07-08T21:35:24Z")

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I found I had to uninstall, then remove anything related to neo4j in the appdata folder on my pc. And re-install, selecting "only I can use this program" when asked.

[How to completely and cleanly reinstall NEO4J? - #5 by elaine.rosenberg](https://community.neo4j.com/t/how-to-completely-and-cleanly-reinstall-neo4j/26876/5) - Has a thread in a similar vein. My suggestion is once removing the application, via uninstall, seek out the remnenants of neo4j in the appdata folder under your profile folder.

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**Author:** ![michael.hunger](https://sea1.discourse-cdn.com/flex021/user_avatar/community.neo4j.com/michael.hunger/32/27377_2.png) [@michael.hunger](https://community.neo4j.com/u/michael.hunger)\
**Post date:** [July 9, 2021, 9:04am UTC](https://community.neo4j.com/t/neo4j-desktop-issue/29488/6 "2021-07-09T09:04:37Z")

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❗  
if you run into issues with Desktop 1.4.7 on Windows could you try this and report back?

> try asking them to delete the C:\Users[USERNAME]\AppData\Local\Neo4j\Relate\Cache\plugin-sources\default-sources.json file and see if that helps? We think that the reason for desktop not starting for some users might be that the cached plugin sources has become corrupt